LE Hotels Group Hotels in Prague

The location is very good. Important attractions are within walking distance, such as the Old Town Square, the Astronomical Clock, the Powder Tower, etc. Next to it is the Palladium shopping mall, where my wife bought a lot of things. The subway and light rail are very convenient. And the price-performance ratio is high, it is worth booking again

The hotel was located perfectly in the central of the city, close to the station as well as a tram stop right in front of the hotel. Lots of shopping and restaurants nearby. It was clean and had kettle, fridge and tv. The only thing was my air con didn’t work so it was quite hot and also the hotel wifi didn’t work for my room. It was a pleasant stay as I was there for a work event.

Hotel location is good, convenient transportation, close to the subway and large shopping malls, to the attractions are also very convenient. The staff had a good service attitude. We stayed for a week to pack breakfast. The last day was 5:00 check out. We asked them one day earlier. They prepared a diversified breakfast for us that morning, which was very worthy of praise. The rooms are neat and clean, with unique design. Breakfast is varied and delicious, with some food changed every day.

Great location. Everything walkable. Rooms are lovely. Staff friendly. Very clean all round and the beds are very comfortable. Definitely recommend.

Ridiculous staff refused to return stored luggage I stayed at this hotel for two nights. The room, facilities, and the staff who checked us in on the first day and greeted us at breakfast were nice. When I checked out on Friday, Sep 13, a staff member even offered to store our luggage before we asked. Everything was satisfactory up until this point. Later that afternoon, we returned to the hotel and asked a middle-aged male staff member at the front desk to retrieve our luggage. He said we could not get our luggage until 4 pm, pointing to my storage receipt, which had a number 4 on it. I have never heard of such a ridiculous rule or any reason why a hotel would refuse to return stored belongings to their owners at any time of day. It just didn’t make any sense. We repeated our simple request, and my friend added that it was an emergency—we already had a taxi waiting outside (parking was difficult, and it was raining heavily), and we didn’t have much time to get to the train station to catch our FlixBus at 3 pm. Still, the male staff member refused again, with a stern expression, repeating the same nonsensical reason. Running out of time and patience, my friend yelled, “Are you kidding me?” At that point, the staff member finally admitted he was joking and took us to the storage room to retrieve our luggage. We were in such a hurry that I didn’t have the time or presence of mind to confront him further. If the hotel values feedback, I hope this male staff member is made aware that this “joke” was not appreciated and that his behavior was highly disrespectful of our time. Our sense of urgency was clear—if he knowingly decided to “tease” us in that moment, it shows a completely unacceptable level of disrespect. I don’t intend to discourage people from booking this hotel, and it’s unfortunate, as all the other staff we encountered and everything else about the hotel were otherwise excellent. This one staff member, however, turned what could have been a perfect experience into an unpleasant one.