Golden Angel Suites by Adrez

Golden Angel Suites by Adrez Reviews

Golden Angel Suites by Adrez

Celetná 588/29, 110 00 Staré Město, Prague 1, Prague, 110 00, Czech RepublicView Hotel Details
Golden Angel Suites by Adrez
Golden Angel Suites by AdrezGolden Angel Suites by AdrezGolden Angel Suites by Adrez
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Golden Angel Suites by Adrez Guest Reviews

9.1/10
Great
125 review
Verified reviews
Location9.5
Amenities9.0
Service8.5
Cleanliness9.3
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All reviews(125)
Positive reviews(24)
Reviews with photos/video(5)
Great location(12)
Awesome rooms(6)
Negative reviews(1)
Anonymous User
Deluxe Studio
Stayed in Jan 2025
Travel with friends
2 review
9.5/10
Amazing
Posted on Feb 19, 2025
Receptionist very helpful. But someone open the door at 8:30am when i sleeping.
Jane
One Bedroom Apartment
Stayed in Mar 2025
Couples
4 review
10.0/10
Outstanding
Posted on Apr 14, 2025
Beautifully design room, spacious and comfy and clean. Location is excellent being in the centre of old town entrance, between old and new town. 15 min walk to Charles bridge through old town. Highly recommended!
KYC_
One Bedroom Apartment
Stayed in Oct 2024
Couples
5 review
8.0/10
Very Good
Posted on Dec 6, 2024
We love this place. Contactless check in was a breeze and the security at the lobby was very helpful and friendly. Location is great too! Would def recommend this place!
Response from Property: Dear Guest, thank you for your kind words! We’re delighted to hear that you loved your stay with us and found the contactless check-in process convenient. It's also wonderful to know that our lobby security made a positive impression. We’re glad you enjoyed the location, and we truly appreciate your recommendation. We look forward to hosting you again on your next visit to Prague! Best regards, Customer Care Team Adrez Living
Myhoney
Deluxe Studio
Stayed in Jul 2024
Family
2 review
5.5/10
Posted on Aug 10, 2024
negative comments about this apartment: 1. We stayed there for 2 nights and then we went to another countries for 6 days, leaving the luggage at the free luggage store room at the ground floor of the apartment. However, when we returned back to our home country, we found that the key of our luggage was damaged. Anyone can open the luggage without knowing the passcode as someone has used the screw to take the key away from the lock. We emailed to the reception and no response so far. luckily that we only have dirty clothes in the luggage and nothing really expensive. there is people who supposed to take care of the luggage. 2. t's actually very difficult to communicate with this apartment. the check-in process is not smooth. you need to check in by yourself before the arrival date. However, we are not sure how to check in and where to check in. So, we called the hotline. The hotline will only send to the check in link to the telephone number you used to call them. Since I were calling from an internet call, I can't receive the link from this internet call number. I have to use my mobile phone to call them and then they will only send the link to the mobile phone number I used. then, I called few times but link was cut at the end. No one pick up the phone. then, you need to call it few times. when you called, they asked you to send them an email to the support email and get the check in link... it's a mess for a traveller. 3. when i checked in, I'm unable to activate the mobile key. I emailed the support email but no one response at all... the only good thing about this apartment is the location, which is very close to the centre of shops. however, it's 15-18 mins walk to Charles Bridge. for sure that I will look for other options when I go to Prague next time.
Response from Property: Dear Guest, Thank you for taking the time to share your experience. We're sincerely sorry to hear about the issues you encountered during your stay, especially with the luggage storage situation and the communication challenges. We understand how frustrating it must have been, and we’re taking your feedback very seriously.Luggage Security: We're extremely concerned to hear about the damage to your luggage. This is not the experience we strive to provide. Communication and Check-In Process: We apologize for the confusion and inconvenience you faced during the check-in process. We understand that clear communication is essential, and it’s disappointing to hear that our procedures didn’t work smoothly in your case. We’re reviewing our process to ensure a more seamless experience for future guests, and we appreciate your detailed feedback as it helps us improve.Mobile Key Issues: It’s also concerning that you were unable to activate your mobile key and didn’t receive timely support. We’re addressing this with our support team to avoid similar issues in the future.We’re glad you appreciated the central location, but we regret that other aspects of your stay fell short of expectations. We’ll use your comments to make improvements and hope we can provide a better experience if you choose to stay with us again in the future. Thank you for bringing these issues to our attention.WIth kind regards, Customer Care Team Adrez Living
Guest User
Deluxe Studio
Stayed in Jun 2024
Family
6 review
10.0/10
Outstanding
Posted on Jul 10, 2024
It was an amazing experience to stay at this hotel in Prague. Pretty worth it to stay here definitely, and I wish I could come back in the future.
Response from Property: Dear Guest, Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing experience staying with us in Prague. It’s fantastic to know that you found it worth your stay and that you would like to return in the future We look forward to welcoming you back and providing another exceptional stay.Best wishes, Customer Care Team Adrez Living
Lxue in
Deluxe Studio
Stayed in Mar 2024
Family
1 review
9.0/10
Great
Posted on Apr 13, 2024
We as a family with 2 kids stayed in the hotel for Easter holiday, you cannot expect any better regarding the location, the old town square is literally at your doorstep, you also have more than plenty of cafes and restaurants, we didn't cook at all for the 4 nights stay. It is easy access to any attraction, by walk, maybe a bit of walk to Prague castle, but in the good weather, we don't mind it. You will need to pay extra for daily clean, or if you stay more than 5 days, you can get free cleaning. It has 2 small lifts, which is necessary and convenient. ***Pack your own hair conditioner, as it is not provided.
Response from Property: Thank you for choosing to stay with us during the Easter holiday, and we're thrilled to hear that you enjoyed our prime location in the heart of the Old Town! We're delighted that you found it convenient for exploring the city's attractions and dining options. We appreciate your feedback regarding the hair conditioner, and we'll consider your suggestion for future improvements. We hope you had a wonderful time in Prague, and we look forward to welcoming you and your family back for another enjoyable stay in the future! With kind regards, Customer Care Team Adrez Living
Guest User
Studio
Stayed in Mar 2024
Family
2 review
7.0/10
Posted on Apr 13, 2024
Location is definitely fantastic, but everything else is an absolute miss. Overall, I would NOT recommend. 1) No AC unlike a hotel. There were 3 days with extreme heat and I was given a fan. You will sweat when you sleep. 2) SUPER NOISY. Even till 3,4am. You can’t sleep at all. 3) No room cleaning service even though my stay was 6 nights - they are supposed to clean the room once every 5 nights. 4) Trash cleaning not done on some days. 5) no humans - can’t find help if you need. 6) check in details only available a night before. If you are flying in super late and check in late, good luck with that + no humans to help you if you need any. 7) area is full of people lurking around, not safe for ladies. 8) will never stay here again.
Response from Property: Dear Guest, We're truly sorry to hear about your disappointing experience. Your feedback is invaluable to us, and we sincerely apologize for falling short of your expectations. Regarding the lack of air conditioning, we understand the discomfort this caused during the unusually hot days. We'll certainly consider your comments for future improvements. We're also concerned about the noise disturbance you experienced and the issues with cleanliness and trash removal. This does not reflect the standard of service we aim to provide, and we'll address these matters with our team to ensure they're promptly resolved. We apologize for any inconvenience caused by the late availability of check-in details and the absence of on-site staff. We'll explore ways to enhance our communication process to better accommodate guests with late arrivals. We truly regret that your experience did not meet your expectations, and we appreciate your candid feedback. With kind regards, Customer Care Team Adrez Living
Jake.Coleiro
Studio
Stayed in Jul 2023
Couples
19 review
7.0/10
Posted on Aug 22, 2023
Nice apartments in convenient location. Very spacious and amenities were great for a short stay, including a kitchenette. The check in procedure was very complicated. And the instructions provided on the e booking confirmation did not state you need to do a pre-arrival check in. When arriving at the property were not able to check in because this had not been completed. No one answers the properties switch board telephone number after 5:00 pm and the line will automatically cut you off after a couple of minutes on hold. Also, was able to store luggage at one of their other properties when checking out. When arrived to do so, the receptionist said they cannot store our luggage. I told her that we have an email confirming that we can. Then she replied ” if you can, why are you asking?”. Very rude and unfriendly service. Great accommodation, but would not return due to the service.
Response from Property: Dear Jake.Thank you for your feedback, and I'm sorry to hear about the inconveniences you experienced during your stay. I would like to apologize for the complications you faced with the check-in process, This falls short of the level of service we aim to provide, and I understand your frustration.Your feedback regarding the receptionist's response is also concerning. It's certainly not the level of service we expect from our staff, and I will address this matter internally to ensure it doesn't happen again.I appreciate your kind words about the quality of our accommodation and amenities, but I understand that excellent service is equally important. We'll take your comments into consideration to improve our overall guest experience.Thank you for bringing these issues to our attention. We hope that you might reconsider staying with us in the future, as we work to make the necessary improvements.Sincerely,Customer Care teamPrague Residences
Guest User
Studio
Stayed in Dec 2022
Couples
1 review
6.0/10
Posted on Feb 11, 2023
The hotel is in a good location and the room is big. But there has no reception, you have to go to other hotel to check in n’ if you need to leave your bags after check out, you also need to go to other hotel which is about 9 mins walk.
Peony
One Bedroom Apartment
Stayed in Jun 2024
Solo travelers
26 review
10.0/10
Outstanding
Posted on Jul 25, 2024
After coming out of the train station, it is very convenient to follow the navigation to find the hotel. There are many scenic spots near the hotel, and it is beautiful just walking around! The room is also very large, with a kitchen and all pots and pans! There are supermarkets and a large shopping mall near the hotel with a lot of food upstairs. In the other direction is Prague's Old Town Square where you can see the oldest astronomical center. It's very simple, just look at the signs all the way! If you come from the airport, it is very convenient to take an Uber at the airport. There is an Uber machine at the airport. It costs about RMB 200 and you can get there in half an hour.
Original TextTranslated by Google
6/8
Response from Property: Dear Peony, Thank you for your detailed and positive review! We're delighted to hear that you found our location convenient and enjoyed exploring the beautiful surroundings. It’s great to know that the amenities in the room met your needs and that you appreciated the nearby supermarkets and shopping mall.We’re glad you found the directions straightforward and that your journey from the airport was smooth. Your tips and feedback are very helpful for future guests. We look forward to welcoming you back on your next visit to Prague! With best regards, Customer Care Team, Adrez Living
Guest User
One Bedroom Apartment
Stayed in Jul 2024
Family
4 review
9.5/10
Amazing
Posted on Sep 12, 2024
This apartment hotel is in a great location, right in the center of Prague, just a few minutes away from the attractions and squares in the old town. There are also many restaurants nearby, and it is only a 5-minute walk to supermarkets and shopping streets. It is safe to go shopping until 10 or even 11 o'clock every night and come back.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your lovely review! I’m thrilled that you enjoyed our fantastic location in the heart of Prague, with everything just a short walk away — from attractions to restaurants and shopping. It’s great to hear that you felt safe and comfortable exploring the area, even late into the evening. We truly appreciate your feedback and hope to welcome you back on your next visit to the city! With kind regards, Customer Care Department Adrez Living
Ashley😘🥰🤨
Attic Duplex One Bedroom Apartment
Stayed in Jul 2024
Family
18 review
9.0/10
Great
Posted on Aug 9, 2024
The location is very good, right in the city center, very convenient for walking, and there are many restaurants around. It's just that it's a bit troublesome to check in by yourself. It's best to do it in advance, otherwise it will take a long time to wait for the reply to the email
Original TextTranslated by Google
Response from Property: Dear Ashley, thank you for your feedback! We’re glad to hear you enjoyed the convenient location and the variety of nearby restaurants. We understand that the self check-in process can be a bit tricky, especially if done last minute. We appreciate your suggestion and encourage future guests to complete the check-in steps ahead of time to avoid any delays. Your comments help us improve, and we hope to welcome you back again! With best regards, Customer Care Team Adrez Living
Mohamed
Deluxe Apartment
Stayed in Dec 2023
Travel with friends
1 review
8.0/10
Very Good
Posted on Jan 13, 2024
Nice, clean large rooms. Unfortunately there is no parking space as stated when booking, so we had to park somewhere else in an underground car park that is very close. Unfortunately reception was not on site, check-in was carried out by telephone…
Original TextTranslated by Google
Response from Property: Dear Mohamed,Thank you for taking the time to share your experience with us. We're glad to hear that you found the rooms nice, clean, and spacious. However, we apologize for any inconvenience regarding the parking situation and the off-site check-in process. Your feedback is valuable to us, and we will use it to improve our services and communication. We appreciate your understanding and hope to have the opportunity to welcome you again in the future.With kind regards,Customer care teamAdrez living
Guest User
Deluxe Studio
Stayed in May 2024
Family
1 review
9.0/10
Great
Posted on Jul 8, 2024
The hotel room is clean and tidy, and the location is very good. However, the check-in experience is somewhat flawed. It turns out that you need to contact the person in charge via WhatsApp and fill in the check-in information before you can get the room password to check in. It would be ideal if we could contact you by email one or two days in advance
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the hotel room clean, tidy, and well-located. We apologize for any inconvenience you experienced with the check-in process. Your suggestion to communicate via email in advance is valuable, and we will certainly consider implementing it to improve our guests' experience. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future. Best regards, Customer Care Team, Adrez Living
水木
One Bedroom Apartment
Stayed in May 2024
Couples
4 review
7.0/10
Posted on Jul 8, 2024
入住前都收唔到密碼電郵,前幾小時email左又冇人回覆,去到樓下冇密碼入唔到,得個保安係到,又幫唔到手,好彩我張電話卡有得打電話,打去CS問,搞左十五分鐘以上,大堂好熱。 好彩最後上到房,間房幾大幾靚,算係幾乾淨,係冇拖鞋同牙刷,好彩自己有帶
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with the check-in process and the delay in receiving your password email. It is concerning to hear about the difficulties you faced, and we appreciate your patience. We will review our procedures to ensure that communication is timely and that our guests have a smoother check-in experience. Your comments about the room being large, beautiful, and clean are much appreciated. Thank you again for your understanding, and we hope to have the opportunity to offer you a more seamless experience in the future. Best regards, Customer Care Team, Adrez Living