Conveniently located in the heart of Riviera Maya the Residence Inn Playa del Carmen offers easy access to all major business and leisure hubs. Whether you're with us for a few days, a few weeks, or a few months, our extended stay hotel in Playa del Carmen is the perfect spot. Our 149 stylish fully furnished studios, one-bedroom, two-bedroom suites feature fully equipped kitchens along with flexible space to work and live. Our complimentary breakfast making it easy to start every morning just the way you like it. Want to try out a new recipe in the comfort of your home? The Market in the lobby is open 24h a day to find a snack or something easy to prepare and satisfy your cravings day or night. To balance work and play, relax by the pool overlooking the golf course or make it your office for the day. At our hotel in Playa del Carmen, México you can work out on your terms without constraints at our gym or using our curated RI Runs Routes on MapMyFitness. Pets are allowed at our hotel too.
JJennifer2023.03.30
Clean spacious rooms. Great housekeeping and front desk staff. Nice to have self serve laundry. Really large gym with everything you need. Awesome bathroom. Spacious and always hot water!!’
Absolutely shocking, do not stay here! The experience from start to finish WILL be a bad one. Avoid like the plague. Let’s start at the beginning…. There were two people in front of me checking in when we arrived, it took the two staff just over 30 minutes to book these customers in. The staff (Raul and Cecilia) appeared to struggle to use the IT system and could not manage to work the card machine either. They held me at the desk 20 minutes before giving up and requesting I came back later to pay….. this was no speedy process either. They also ran a seemingly archaic paper system alongside the IT setup, just to slow things down a little further. There were no towels in the room, we rang reception and asked for some - only to be told that they had ran out. We had to ***** one of the beds and use the bed sheets to dry ourselves after washing. Very late on that night we managed to get hold of a couple of towels and when we got up in the morning to shower there was no water. Now I travel plenty and understand that there can be issues with water feeds, this is exactly what the staff blamed it on. Well, until I went to the restaurant opposite and found out that they actually had water. The breakfast was appalling. I wouldn’t feed it to a pig, in fact I’m not sure that a pig would eat it. Plenty of shell in the scrambled egg though, if that’s your thing……? A small tanker came and left, the hotel then had water. I’m not sure how long it will last, only time will tell. (Edit - it ran out again the same evening). I was lucky enough to rinse the soap from my burning skin, I have attached a picture- you can see the water is selected at full flow and also the minimal volume of water coming out of the shower head. The staff appeared to be anything but bothered about all of the issues and unfortunately couldn’t care less about putting things right. On the plus side the location is ok(ish) and the room was clean…. This clean room could be fully enjoyed upon managing to open the door. The key card system seems to have a bit of an issue. You can get the lift moving after swiping your card a small number of times, getting into our room though was a different story and always took around 20 to 30 swipes. I forgot to mention the pool, sat in the shade and very dirty. Nothing like the pictures we saw. This is not a review from a disgruntled customer, I am not that person. 2 nights of shocking accomodation will not spoil my fairly lengthy trip. I would stay here again, if it were $20 a night. £320 for two nights in this place - absolute robbery! There are some outstanding Air b n b’s around here for far less dollar and in a totally different league to this hole also, do yourself a favour and book one of those instead.
2022.01.01
Absolutely shocking, do not stay here! The experience from start to finish WILL be a bad one. Avoid like the plague. Let’s start at the beginning…. There were two people in front of me checking in when we arrived, it took the two staff just over 30 minutes to book these customers in. The staff (Raul and Cecilia) appeared to struggle to use the IT system and could not manage to work the card machine either. They held me at the desk 20 minutes before giving up and requesting I came back later to pay….. this was no speedy process either. They also ran a seemingly archaic paper system alongside the IT setup, just to slow things down a little further. There were no towels in the room, we rang reception and asked for some - only to be told that they had ran out. We had to ***** one of the beds and use the bed sheets to dry ourselves after washing. Very late on that night we managed to get hold of a couple of towels and when we got up in the morning to shower there was no water. Now I travel plenty and understand that there can be issues with water feeds, this is exactly what the staff blamed it on. Well, until I went to the restaurant opposite and found out that they actually had water. The breakfast was appalling. I wouldn’t feed it to a pig, in fact I’m not sure that a pig would eat it. Plenty of shell in the scrambled egg though, if that’s your thing……? A small tanker came and left, the hotel then had water. I’m not sure how long it will last, only time will tell. (Edit - it ran out again the same evening). I was lucky enough to rinse the soap from my burning skin, I have attached a picture- you can see the water is selected at full flow and also the minimal volume of water coming out of the shower head. The staff appeared to be anything but bothered about all of the issues and unfortunately couldn’t care less about putting things right. On the plus side the location is ok(ish) and the room was clean…. This clean room could be fully enjoyed upon managing to open the door. The key card system seems to have a bit of an issue. You can get the lift moving after swiping your card a small number of times, getting into our room though was a different story and always took around 20 to 30 swipes. I forgot to mention the pool, sat in the shade and very dirty. Nothing like the pictures we saw. This is not a review from a disgruntled customer, I am not that person. 2 nights of shocking accomodation will not spoil my fairly lengthy trip. I would stay here again, if it were $20 a night. £320 for two nights in this place - absolute robbery! There are some outstanding Air b n b’s around here for far less dollar and in a totally different league to this hole also, do yourself a favour and book one of those instead.
With a stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort in Playa del Carmen (Playacar), you'll be a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary. This all-inclusive resort is 2.6 mi (4.1 km) from Quinta Avenida and 2.6 mi (4.2 km) from Playa del Carmen Maritime Terminal.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools and a health club. Additional amenities at this resort include complimentary wireless internet access, concierge services, and a hair salon.
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mediterranean cuisine at MAR DE OLIVO, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 poolside bars.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 234 guestrooms featuring free minibar items and espresso makers. Rooms have private furnished balconies or patios. 50-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have designer toiletries and hair dryers.
Outstanding
100 reviews
4.7/5
Price from
PHP 30,965
per night
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The Fives Downtown is the picture-perfect retreat for your AAA Four Diamond Caribbean escapade. With 133 spacious residence-style suites, this hotel reflects the beauty of contemporary Mexican high design and the Mayan Riviera charm.
Our enchanting hotel has a particular way of making you enjoy our Sensory Hospitality in every detail, from our impeccable service and avant-garde facilities to the wide variety of activities and experiences it provides for every kind of guest. Delight your senses with the majestic view of its rooftop, simply the best of the city. Swim in its incredible infinity pools while enjoying the best mixology, or relax to the fullest and revitalize the body, mind, and spirit at our world-class spa.
Enjoy the city's best breakfasts at Mercatto, with balanced dishes prepared with the region's freshest ingredients. Do you want to enjoy Mexican folklore. At Cantina El Tigre, you can savor more than 100 tequila and mezcal brands and the city's best tacos. Additionally, thanks to its state-of-the-art meeting rooms, this property is an ideal destination to host events, from executive conferences and business meetings to the most exquisite parties and social occasions.
Thanks to its privileged location, our hotel allows its guests to enjoy the pulsating nightlife, delightful eateries, and endless boutiques of Playa del Carmen's Quinta Avenida, ideal for even the most experienced travelers and shoppers. At The Fives Downtown, we take care of every detail to make your vacation experience in the Caribbean something worth remembering.
NNikkilaoshi2024.07.24
Location is great. Checkin was easy. Rooms are spacious with a little kitchenette (stove cooktop & microwave) but there’s no dishes or utensils to cook. Decent coffee/tea setup. Nice robes. Medium sized fridge with freezer section. City view rooms do not have balconies and face street with view of ice cream shop and laundromat. Pool is warm & pool towels available. 1 block from the busy street and 2 blocks from beach. There’s a bar with a pool table, foosball, and darts where happy hour was offered for an hour daily. BREAKFAST WAS NOT WORTH WAKING EARLY FOR. Very limited options and was cold. Also after checking our reservation at the breakfast restaurant they were insisting we pay for it when we paid for it with the reservation. Also felt the breakfast staff were a bit rude when I tried asking for details on the station others were lining up for reminding me of things that were included or not.
With a stay at Meliora By Bunik in Playa del Carmen (Downtown Playa del Carmen), you'll be a 4-minute walk from Quinta Avenida and 10 minutes by foot from Playa del Carmen Main Beach. This hotel is 0.7 mi (1.1 km) from Playa del Carmen Maritime Terminal and 0.7 mi (1.1 km) from Mamitas Beach.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services. Getting to the surf and sand is a breeze with the beach shuttle (surcharge).
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Make yourself at home in one of the 33 air-conditioned rooms featuring flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.
2024.07.04
DO NOT BE FOOLED by their marketing. GO SOMEWHERE ELSE. I have no idea how they get these positive reviews. This hotel is making sure they show up first in all your searches. They have pictures that do not reflect what you get. I thought I was the only one, but others were at the front desk also complaining about the rooms. They show furniture that's not there, many of the rooms face one another so you can't have the window open without being 10ft from someone else's balcony and you can see into the other rooms. There is NO VIEW at all. It's tight quarters and apart from 1 guy at the front and the cleaning lady who was really sweet, there is never a manager on site, so receptionist can't do anything is not well trained. With so many other places to stay in Playa, I would NEVER recommend this and I've traveled the world. Definitely DO NOT BOOK NON-REFUNDABLE. At least if you want to leave, you can. Location is about 5 blocks from 5th and 10th ave. But there are plenty of options within that distance. I've been to Playa so many times and I wish I could warn people just to keep looking as this is not a very nice place for the money and you can definitely find better and be treated better!
The Hilton Playa del Carmen provides a great place for travelers to relax after a busy day. Visitors to Playa del Carmen will find that the Hilton Playa del Carmen is a fantastic accommodation choice. The hotel is approximately 56km away from Cancún International Airport. Cancún International Airport is the closest option for those who prefer to fly, approximately 56km away. Keeping busy is easy, with 5th Avenue (Avenida 5), Parque Los Fundadores and Mahekal Beach Resort all nearby. In their spare time, guests can explore the hotel's surroundings. Guests of this Playa del Carmen hotel can make use of the parking facilities. This hotel is particularly popular with those traveling as a couple.
2024.10.24
I would like to thank all entertainment team - Deborah, Aaron, Roberto, Ulises, Zander and David - for making our stay so special and active all throughout. Thank you Deborah for the bracelets you made, Roberto - for always lifting up our moods and being the first one to remember our names, Aaron - for always finding some time to catch up and amazing aqua aerobics, David and Ulises - for such a great time during aqua dance, and Zander - for the time spent playing volleyball. Miss you all!
Located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida – Fifth Avenue ,The 314 rooms and suites are designed to create a sense of an oasis and the natural yet chic materials create an atmosphere of modern casualness. Unique Food and Beverage concepts and signature offerings from our restaurants and bars will set the stage for you to enjoy the local flavors of Playa. Located along the Paseo, a large open air corridor that connects the entrance of the hotel all the way to the beach. The unique SPA is Inspired by and designed to resemble a Cenote, a unique geological formation typical from the Yucatan Peninsula area that is a surface connection to pure subterranean water bodies. The spectacular architecture sets the tone for this sanctuary, devoted to the well-being of the body and soul. A variety of body and facial treatments, as well as special packages can be chosen for relaxation, invigoration and the retreat you deserve. You’ll also enjoy the hotel’s state-of-the-art fitness center, where you will be able to keep your routine while visiting us. Over 2,800 square meters of flexible function spaces are incorporated into an independent building attached to the hotel. An elegant, multi-purpose ballroom plus three sophisticated meeting rooms .22DEC22-02JAN23CXL 30 Days Prior Or 100pct Of Stay: 100 Pct Dpst20DEC23-01JAN2430 DAYS PRIOR OR 100PCT OF STAY/100PCT DPST20DEC24-01JAN2511:59PM HOTEL TIME 30 DYS BFR ARR OR FORFEIT DEP/100 PCT DEP RQRD 30 DAYS PRIOR OR 100PCT OF STAY/ 100PCT DPST
AAi2019.11.29
hotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip.
Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience.
Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more!
Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!
The Aloft Playa del Carmen was recently opened in 2022, making it a fantastic choice for those staying in Playa del Carmen. In terms of transportation, Cancún International Airport is approximately 55km away. The nearest airport is Cancún International Airport, approximately 55km from the hotel. Keeping busy is easy, with Zenzi Beach, 5 Av. Nte. and Our Lady of Guadalupe Parish all nearby. After a long day of sightseeing, guests can retire to the comfort of the hotel. This Playa del Carmen hotel offers parking on site. When it comes to Playa del Carmen hotels, the Aloft Playa del Carmen is highly regarded for its excellent facilities. This hotel is particularly popular with those traveling as a couple.
GGuest User2024.01.01
This new hotel is in a great location, within walking distance to 5th Street, the beaches, and the local community. A+ for location! There is also a beautiful and expansive supermarket right under the hotel to get whatever culinary needs you require. We were upgraded to a balcony room as Bonvoy Titanium,.The price point of the Aloft was also a value, and it is a good bargain in using Marriott Bonvoy points. Javier that checked us in was lovely and gracious, and all staff were pleasant and professional. Aloft is an unusual hotel--one that wants to be a wanna-be hip W Hotel and also a Fairfield Inn for Gen Z'ers. It didn't do either very well, unfortunately. The staff wanted to do well, and perhaps there are still newly opened growing pains that will be worked out. Housekeeping was promised daily, but on 3 out of the 5 days we had to call Housekeeping after returning from the day;'s activities to service the room (which they did right away when called) but this was a big fail. The purified water dispenser in the nice gym was often empty. And generally the upkeep of the hotel is not or was not a priority. It's nice and new and ”hip looking” but metal surfaces and walls by the pool on the 4th floor are rusting already, and little bits of trash on the hallway carpeting remained for the 5 days which showed they didn't vacuum the common areas as often as should be. Room A/C and common area A./C were great! 4th floor pool has city and sea views in the distance and we could often see Cozumel and the cruise ships anchored there in the far distance on most days. I wanted the stay to be great, but it was good.
Located in Playa del Carmen, Hotel Xcaret Mexico - All Parks / All Fun Inclusive is on the riverwalk, within a 5-minute drive of Cenote Santa Cruz and Xplor Theme Park. This beach property is 0.8 mi (1.4 km) from Xenses Park and 1 mi (1.6 km) from Xcaret Eco Theme Park.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 10 outdoor swimming pools, a waterslide, and an outdoor tennis court. Additional features at this property include concierge services, an arcade/game room, and gift shops/newsstands.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mexican cuisine at CHIBALI, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 14 bars/lounges or 2 poolside bars. A complimentary full breakfast is served daily from 7:00 AM to noon.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is complimentary (available 24 hours).
Make yourself at home in one of the 900 air-conditioned rooms featuring free minibar items and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets, and all rooms are furnished with single sofa beds. Digital television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.
GGuest User2023.11.06
I love the scenery! The atmosphere is great and the pool is great too! However, replies are so slow that it is very difficult to communicate via email.
Located in Playa del Carmen (Zazil-ha), IT Boutique Hotel & Restaurant is within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. This hotel is 6.5 mi (10.5 km) from Xplor Theme Park and 7 mi (11.3 km) from Xcaret Eco Theme Park.
Relax and unwind with massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Guilty, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 24 air-conditioned rooms featuring espresso makers and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature bathrobes and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Lleeshimin2023.08.18
During the summer vacation, I brought my son to Cancun, Cancun for 4 nights, PDC for three nights, more than 400 hotels, there was no front desk phone, I endured it. I was very worried that the hotel put me pigeons, and finally stayed. Thank you Ctrip. After the epidemic, foreign hotels soared. Ctrip took it through Expedia and sold it with a small profit. Breakfast is a bit pit, nothing, drinks are more money. Come here, isn't it just for xcaret and explore two yards. Next time I stay in Tulum 2-3 for night, Cozumel 3 nights, it may be more cool.
Very Good
95 reviews
4.1/5
Price from
PHP 3,333
per night
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Top 17 Premium-Hotels in Playa del Carmen
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Discover our curated selection of premium hotels in Playa del Carmen for your next stay
No.
1
4.7/5
100 review
Palmaïa the House of AïA All Inclusive Wellness Resort
Hotel near Playa del Carmen
"Good Location"
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No.
2
4.5/5
115 review
Secrets Moxché Playa del Carmen - Adults Only - All Inclusive
Hotel near Playa del Carmen
"Good Location"
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No.
3
4.7/5
89 review
Fairmont Mayakoba Riviera Maya - All Inclusive
Hotel near Playa del Carmen
"Good Location"
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No.
4
4.4/5
100 review
Playacar Palace - All Inclusive
Hotel near Playa del Carmen
"Good Location"
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No.
5
4.5/5
91 review
Andaz Mayakoba Resort Riviera Maya, by Hyatt
Hotel near Playa del Carmen
"Good Location"
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No.
6
4.2/5
100 review
Iberostar Waves Tucán
Hotel near Playa del Carmen
"Good Location"
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No.
7
4.5/5
100 review
Riu Palace Riviera Maya - All Inclusive
Hotel near Playa del Carmen
"Good Location"
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No.
8
4.2/5
100 review
Paradisus Playa del Carmen - Riviera Maya - All Inclusive
Hotel near Playa del Carmen
"Good Location"
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No.
9
4.2/5
99 review
Paradisus la Perla - Adults Only - Riviera Maya - All Inclusive
Hotel near Playa del Carmen
"Good Location"
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No.
10
4.1/5
110 review
Grand Hyatt Playa Del Carmen Resort
Hotel near Playa del Carmen
"Good Location"
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No.
11
4.3/5
103 review
Hilton Playa del Carmen
Hotel near Playa del Carmen
"Good Location"
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No.
12
4.2/5
100 review
Royal Hideaway Playacar – Adults Only
Hotel near Playa del Carmen
"Good Location"
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No.
13
4.2/5
102 review
The Royal Haciendas All Suites Resort & Spa
Hotel near Playa del Carmen
"Good Location"
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No.
14
4.3/5
100 review
Riu Palace Mexico - All Inclusive
Hotel near Playa del Carmen
"Good Location"
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No.
15
4.3/5
100 review
Riu Playacar - All Inclusive
Hotel near Playa del Carmen
"Good Location"
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No.
16
4.1/5
103 review
Platinum Yucatan Princess Adults Only - All Inclusive
Hotel near Playa del Carmen
"Good Location"
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No.
17
4.1/5
104 review
Ocean Riviera Paradise All Inclusive
Hotel near Playa del Carmen
"Good Location"
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Top Pick Hotels near ROALCOM NEGOCIOS,S.A DE C.V.
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Discover our most booked hotels near ROALCOM NEGOCIOS,S.A DE C.V. from the last 30 days!
No.1
4.3/5
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Hotel Ambra
Playa del Carmen | 0.31KM from ROALCOM NEGOCIOS,S.A DE C.V.
"Good Location"
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No.2
3.9/5
110 review
Wyndham Garden Playa del Carmen
Playa del Carmen | 1.22KM from ROALCOM NEGOCIOS,S.A DE C.V.
"Good Location"
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No.3
4.2/5
100 review
Riu Tequila - All Inclusive
Playa del Carmen | 1.29KM from ROALCOM NEGOCIOS,S.A DE C.V.
"Good Location"
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No.4
3.8/5
101 review
The Reef Playacar Beach Resort & Spa-Optional All Inclusive
Playa del Carmen | 1.49KM from ROALCOM NEGOCIOS,S.A DE C.V.
"Good Location"
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No.5
4.3/5
49 review
Sunset Fishermen Beach Resort Playa del Carmen - All Inclusive
Playa del Carmen | 1.81KM from ROALCOM NEGOCIOS,S.A DE C.V.
"Good Location"
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No.6
3.9/5
100 review
Allegro Playacar - All Inclusive Resort
Playa del Carmen | 1.53KM from ROALCOM NEGOCIOS,S.A DE C.V.
"Good Location"
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What Travelers Said About the Best Hotels in Playa del Carmen
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Read genuine traveler ratings & reviews to find your perfect stay.
4.4/5
Excellent
GGuest UserLocation was perfect, also parking for the car. The staff were very helpful and friendly. Breakfast was les to our preference, bc we don’t eat many things, we love to have a buffet style. Anyhow, they were very nice and tried to help in anyway they could. The condo was amazing, including the kitchen, the living room and bathroom. The only thing is that we got soap, shampoo and the rest only the first day ( out of 5) will definitely come back and recommend.
GGuest UserFrom start to finish, the experience at Ocean Riviera Paradise El Beso was simply outstanding. The resort itself is beautiful, with immaculately maintained grounds. But what really stood out to me was the exceptional service provided by the employees, particularly Miroslava, Rafael, Timu, Jorge (from the trolly), Mijael (bartender), and Francisco!! As mentioned, the employees at Ocean Riviera Paradise El Beso that truly make the resort stand out and made our time there absolutely AMAZING are Miroslava, Rafael, Timu, Jorge (from the trolly), Mijael (bartender), and Francisco! Here are some more positives about their exceptional service: * They are incredibly knowledgeable about the resort and the surrounding area. They were always happy to provide recommendations for activities, restaurants, and local attractions, and they seemed genuinely invested in ensuring that we had a wonderful time! * They were dedicated to providing exceptional service and ensuring that we felt valued and appreciated. They clearly take pride in their work and went out of their way to make sure that every guest had a personalized and memorable experience. * They are warm, friendly, and approachable. They are always available to answer questions or offer assistance, but never intrusive or pushy. * They are professional, and they take their jobs very seriously. They are punctual, reliable, and always strived to exceed guest expectations. Overall, these employees at Ocean Riviera Paradise El Beso are truly exceptional. Their dedication to providing outstanding service and ensuring that guests have a wonderful time is evident in everything they do. I can't speak highly enough of them and their commitment to making the resort a truly special place. Please do ensure this feedback is shared with them all. THANK YOU FOR THE AWESOME TIME GUYS!!! You made the trip super awesome and we are super grateful to have met you all. - Adrian (NYC)
YYOUFANGThe hotel does not have a breakfast. It is convenient to have supermarkets and restaurants in the surroundings. There is parking lot. It is close to the sea. It is convenient to swim with a pool. There are many specialties by the sea, and many small gift shops.
KKlattThis AWESOME hotel is so much better than 4 stars! The love of my life and I were greeted by the most wonderful check in host! Her name is Lupita! She was so sweet and kind and made checkin the most pleasant ever! Words alone cannot even describe our room! EVERYTHING was PERFECT! We were looking for a beachfront property with also a nice pool and the rooftop pool and restaurant here also deserves 6 stars! If you are a couple you are wasting your time by staying anywhere else but here in Playa Del Carmen!
I took my extended family to Playa del Carmen for a fun week. I booked 4 separate 2 bedrooms / 2 bathrooms suites at Anah Suites but were given 3 suites at Anah Downtown and 1 suite at Anah La Playa across the street. They were overbooked and our concierge, Daniel Jimenez, tried to accommodate us by offering to move us to the La Quinta by Anah on 5th Avenue & 40th, but we realized that the current location was actually the best since it was close to everything. Daniel was really accommodating and the staffs were really nice! The suites were offered at a good price for the money, however, it is close to a busy street. I let the rest of my family stay at the suites at Anah Downtown and we stayed in the suite at La Playa across the street. Our room was clean but one of the toilet wasn't flushing in 1 bathroom and the shower barely worked in the other bathroom. This was annoying at first, but wasn't a big deal since we spent most of our time outdoors doing activities. Be warned that nearby streets are constantly busy (noise all day and all night) and for our trip, the other guests were coming home at 3:00AM in the morning and making a lot of noise. Playa del Carmen is very close to Xcaret, Xplor, Xel-ha, Tulum and a lot of cenotes that were really fun to swim in. We will definitely do this again soon.
MMendezIn general I had a great time, good location, different theme in rooms, the treatment of people at the reception is very good, the facilities need maintenance and a little investment, they look somewhat neglected. Breakfast is good but very late.
GGuest UserThe hotel is an older hotel. The location is great for access to the beach and walk around 5th Ave. The bartenders and the travel shop/scuba shop were great the hotel maintenance and front desk staff were not the best. We did have issues with our rooms and they were fixed eventually except the king room
that we booked was not available and we had to share a double bed. Iit’s an older hotel with musty smells and stuck drawers. The pool closed early on a Saturday night (8pm) but the mariachi/karaoke can play until 11pm and the noise will carry into the room. The kelp on the beach is filled with sand fleas and we came home with over 100 sand flea bites between the 5 of us. The buffet was ok but not worth $45 per day per person.
GGuest UserIt is located in the most central location in the Praya del Carmen area. The beach is close, the bus is close, and the supermarket is close. If you are planning to travel to this area.
There is no reason not to choose this hostel.
step. I like to read books quietly. This hotel is not suitable for people with insomnia.
The hotel is beautiful. The inner rooms are relatively quiet.
KKristinaThe hotel is absolutely gorgeous, lots of palm trees, flowers, birds - during a day that's a quiet paradise. But at night... Sweet Jesus, there are two bars next to the hotel, and you can hear them both PERFECTLY. If you are a night person and won't be in bed until 2am, you're good. But if you dare to try sleep a little earlier, you may be a little bit distracted.
Rather than that, the hotel, facilities, people, service, location - everything is awesome.
Do NOT waste your money on this place. It is located right across from the extreamely noicy bare ‘Senor Frog’. It was impossible to get any sleep here because of the extreme noice. And this is NOT mentioned anywhere on ********** or their website. Also the place is worn down and dirty. I changed my room 3 times in one night. All 3 rooms had dirty/stained bedlinen/towels - very disgusting. It was dirty and does absolutely not categorize as a 3/4 star hotel in any way, shape or form. One of the rooms i changed to smelled so bad of either mold or pee..or a combination of both… We had booked 1 week in this place through ********** and unfortunately the hotel was not willing to refund our stay although they promise a totally different experience on **********. We checked out after one night and tried to get a refund wich the hotel refused. So we basically wasted our money. The standard of this hotel is VERY low and you dont want to waste your money here. Breakfast is included - but dont get fooled by this either. The breakfast is the most basic you can imagine and you have to go to another location for this. If you want a good vacation in Playa Del Carmen do NOT go to this hotel.
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