Best Playa del Carmen Hotels

This place is a dump don't be fooled by the photos. My son and I booked the room on-line based on the photos. We even booked an additional night before our 3 day reservation started since we arrived in Playa del Carmen early. Upon arriving at the Hotel we found out they don't have an elevator - you don't see that mentioned anywhere on their website. Our room was on the third floor. We had to go up a very narrow metal spiral staircase that we actually had to crawl up the last level because of the low clearance at the top. Imagine carrying your suit cases up and having to navigate the narrow low steps -very dangerous. Once getting into the Jr. 2 bedroom suite we find out the second bedroom was an open loft that we had to climb a ladder to get to. Once in the loft the railing was not stable. If you have young children you would be terrified. We arrived in the evening so we got settled and went out to eat. We got back late and it was dark. We had to navigate the low poorly lit spiral staircase to get to our room. I ended up hitting my head on the bottom of one of the steps and suffered what the pharmacist told me was a slight concussion I also injured my leg because I stumbled when I hit my head. I got in my room and called the front desk it was closed so I had to send a message to a what's ap number. I did not hear back from anyone until late the next morning. I had a horrible headache and an injured leg so we decided to check out of the room. I am 55 years old and did not want to risk the spiral staircase for three more days. I had to wait around to meet with the manager when she came in. She told me they did not have another 2 bedroom room on a lower level so we told her we would be checking out and she agreed they would credit us for the 3 night reservation that we would not be using. Very important to know I am not trying to get refunded for the additional night that we came in early and stayed - this is when the accident happened. It is now February and I am still fighting with the Hotel to get my credit card refunded. Don't be fooled by the photos they show of the beach either. You can't lay on the beach or enter the water at the hotel because all of the small charter boats dock in front of the beach area. It has a horrible gasoline smell and not a spot where you would swim or let your children swim. I didn't want to write this review but they left me no choice because they continue to contest refunding my money. I am not asking for a refund for the night I stayed in the hotel. I am only asking to be refunded for the 3 nights I paid for and did not stay due to the unsafe conditions and being injured. tony

We recently stayed at the Rosewood Mayakoba for 8 nights. I struggled with the rating but decided it's average for this price class (which is more like European pricing than Mexico pricing). I would say 3.5, but I am going to round it up because the individuals working here are very nice. We had some hiccups which would prevent us from coming again at this price point, which I'll share below. But first, here are the things I really loved: - The setting is beautiful, truly a breathtaking area - We loved being able to bike around - The property is well-staffed and feels extremely safe - They have trained hawks at the pool to scare away the birds - Our son loved the kids club! - At one point did get sick and they sent a doctor within 30 minutes. It cost $100. She wrote me an Rx and the hotel went and picked it up and delivered it to the room. I felt very taking care of. - Having a hotel greeter and ride to the resort was really helpful. This was an extra cost, but well worth it - The welcome cookies are the best cookies I've ever had! - The wildlife is really fun. We saw monkeys, iguanas, coati, and more! We had two rooms (one beachfront studio suite and one deluxe lagoon suite). Despite the beachfront studio suite being $1K more per night than the deluxe lagoon suite, it was not as nice. The room (520) had more wear and tear (perhaps because of its proximity to the beach), the outdoor furniture was ratty, and there was a pretty big staircase up to the front door. Plus, the view was not really of the beach -- it was of the rooftops of the beach-front villas (you could see the ocean beyond that). We decided to downgrade to a deluxe lagoon suite (315) which was larger and newer. Despite it being a downgrade in terms of pricing ($1k/night less), we were not compensated for the difference. I would personally recommend either splurging on the beachfront villa OR the deluxe lagoon suite. Beyond this, we did have a few kinks in our stay that make this resort a notch below a 5-star experience: - The website is misleading and needs to be updated. On the individual room class page, it says the ”terms and conditions” which include free airport transfer, daily breakfast, etc. However, these are only the terms and conditions for the villas. They should only include the T&C for the room class that is on the page. - Our keys didn't work when we went back to the room on the first day - They gave the kids water bottles, but they were used with other kids names on them - The food is hit or miss. We did enjoy the variety and being able to go to other restaurants in Mayakoba. - If you have young kids, beware of things keeping them up at night. One night they were cleaning the unit below us at 10PM. And on our last night (the night before a 5AM departure to the airport) there was loud music from a wedding until 11:15PM. - It's really hard to get a boat to go anywhere. It's wonderful having it to take you to the room at the beginning of the trip, but oth

Hotel Colibri is a great escape from the whole madness of Playa Del Carmen 5th Avenue. It is its own space where you can easily disconnect from all that is going around. When you enter the hotel you will directly be experiencing the little jungle haven they’ve created. This was so important for us and helped us enjoy our stay! They also bring in some live bands and DJs which keeps things fun in the hotel if you don’t feel like going out. Additionally, as a guest of the hotel you get an exclusive 10% discount on all drinks and food! This was so worth it because they definitely have savory food and delicious drinks! This is a great gesture from the hotel, and I wish more hotels did this, because this shows the appreciation of their customers. We also had a great experience with the staff. For example, Carina helped us book a last minute experience and she consistently kept checking up with the tour operator and keeping us in the loop if it would work out or not. She also kept checking up if the tour operator did meet us and if we got to get on the experience given the last minute rush. She was very thoughtful and supportive through it all. Additionally, we had one of the waiters (unfortunately can’t remember his name — brown hair with a well groomed beard) he helped us get a last minute lunch box since we had an early tour. We weren’t informed that we should let the reception know one day beforehand to prepare it, but he made an exception and had the kitchen make it for us so we don’t go without a breakfast. We also need to call out Alma that made checking out very easy, and she also gave us written recommendations of activities to do for our next stay at Valladolid! We really appreciated it. The only downside of the hotel is the noise. We were staying in the cottage houses and we were very impacted with the surrounding loud music and clubs. I truly wonder if the hotel can do anything more about it. This didn’t bother us much because we already got really tired and just enjoyed Netflix playing in the room to cover the sound of the clubs and falling asleep, but we can understand other light sleepers that might not enjoy this very much. Overall, our stay at Colibri was amazing and we loved the supportive and welcoming staff. We had stayed two other places in Mexico before coming here to this hotel, and we haven’t seen the same kindness and help of the staff! Thank you for the great stay!

The off-season is not too noisy, the people are not crowded, the food and drink are very high-end, the room hardware is very high-end, that is, it is comfortable and convenient, but also has face, the location is very good, and it is super safe!

As the Banyan Tree service did not have to say, that is, the charges are expensive, even the expensive is not good for hygiene, the pool villas, the small collapse in the yard can not lie, placed in the corner of the eaves do not say mosquitoes There are many ant bugs and a lot of spider webs. It looks dirty. The colony is also covered with insect secretions and spider webs. The partitions in the room are all gray, which makes people feel uncomfortable. And if it is too far to go to the beach, it is not convenient. It can only be said that this Banyan Tree is relatively backward, not as good as the nearby Viseroy.

This new hotel is in a great location, within walking distance to 5th Street, the beaches, and the local community. A+ for location! There is also a beautiful and expansive supermarket right under the hotel to get whatever culinary needs you require. We were upgraded to a balcony room as Bonvoy Titanium,.The price point of the Aloft was also a value, and it is a good bargain in using Marriott Bonvoy points. Javier that checked us in was lovely and gracious, and all staff were pleasant and professional. Aloft is an unusual hotel--one that wants to be a wanna-be hip W Hotel and also a Fairfield Inn for Gen Z'ers. It didn't do either very well, unfortunately. The staff wanted to do well, and perhaps there are still newly opened growing pains that will be worked out. Housekeeping was promised daily, but on 3 out of the 5 days we had to call Housekeeping after returning from the day;'s activities to service the room (which they did right away when called) but this was a big fail. The purified water dispenser in the nice gym was often empty. And generally the upkeep of the hotel is not or was not a priority. It's nice and new and ”hip looking” but metal surfaces and walls by the pool on the 4th floor are rusting already, and little bits of trash on the hallway carpeting remained for the 5 days which showed they didn't vacuum the common areas as often as should be. Room A/C and common area A./C were great! 4th floor pool has city and sea views in the distance and we could often see Cozumel and the cruise ships anchored there in the far distance on most days. I wanted the stay to be great, but it was good.