Viceroy Riviera Maya
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen

Viceroy Riviera Maya

No.20 of Luxury Hotels in Quintana Roo
Riviera Maya Playa Xcalacoco Fracc 7, Playa del Carmen, Quintana Roo, 77710, Mexico
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Viceroy Riviera Maya is a luxurious hideaway retreat situated on approximately six acres of Caribbean waterfront property on the Yucatán Peninsula. Intimate and serene, the resort’s design respects and accentuates the pristine qualities of its dramatic jungle setting. Thirty stand-alone palapas, built of mahogany and stone and embraced by lush foliage, allow guests a rare level of privacy. Villas are luxurious and spacious and equipped with individual plunge pools and secluded private terraces. A comprehensive “jungle spa” lies shrouded in vegetation in the resort’s innermost reaches and also features a beachfront yoga studio and Maya Temazcal sweat lodge.Show More
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hotel overview picture
Highlights
Airport pick-up available
Ideal location
Parking available
Lots to do
Sparkling clean
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Amenities
Outdoor swimming pool
Private beach area
Diving
Snorkeling
Surfing
Sauna
Spa
Massage room
All Amenities
Property Description
Viceroy Riviera Maya is a luxurious hideaway retreat situated on approximately six acres of Caribbean waterfront property on the Yucatán Peninsula. Intimate and serene, the resort’s design respects and accentuates the pristine qualities of its dramatic jungle setting. Thirty stand-alone palapas, built of mahogany and stone and embraced by lush foliage, allow guests a rare level of privacy. Villas are luxurious and spacious and equipped with individual plunge pools and secluded private terraces. A comprehensive “jungle spa” lies shrouded in vegetation in the resort’s innermost reaches and also features a beachfront yoga studio and Maya Temazcal sweat lodge.
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4.5/5
Great
Cleanliness4.5
Amenities4.5
Location4.6
Service4.6
All 78 Reviews
Surroundings
Airport: Cancún International Airport
(51.4 km)
Landmarks: Playa Xcalacoco
(110m)
Landmarks: Kitemex Kitesurf School
(250m)
Landmarks: Parasailing jetskis banana boat playa del Carmen
(450m)
Landmarks: Scuba Libre
(470m)
Landmarks: Sandos Caracol Aqua Park
(590m)
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Rooms

Guest Reviews

Services & Amenities

Policies

Luxury Two Queen Villa with Private Plunge Pool
8

Luxury Two Queen Villa with Private Plunge Pool

2 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
TV
Heating
Room Details
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Premium Villa with Private Plunge Pool
8

Premium Villa with Private Plunge Pool

1 King bed
155-158m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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Luxury King Villa with Private Plunge Pool
11

Luxury King Villa with Private Plunge Pool

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Signature Villa with Private Plunge Pool
5

Signature Villa with Private Plunge Pool

1 King bed
130m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Room Details
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Beachfront Villa with Plunge Pool
7

Beachfront Villa with Plunge Pool

1 King bed
155-158m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Royal Villa  with Private Plunge Pool and Deck
9

Royal Villa with Private Plunge Pool and Deck

1 King bed
90m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Viceroy Villa with Private Plunge Pool and Deck
6

Viceroy Villa with Private Plunge Pool and Deck

1 King bed
155-158m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
TV
Room Details
Check Availability
Ocean View Two Level  Villa
4

Ocean View Two Level Villa

1 King bed
261-280m² | Floor: 1-2
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Hide Room Types

Guest Reviews

4.5/5
Great
78 reviews
Verified Reviews
  • Cleanliness4.5
  • Amenities4.5
  • Location4.6
  • Service4.6
Average for similar properties in Playa del Carmen
Most Mentioned
H‍H‍A‍R‍Y
March 23, 2024
服務和環境非常好,類似於一個小型的熱帶雨林。但是酒店規模較小相比於坎昆大型度假村,比較適合情侶。前2晚放假的熱水壞掉了,這種價位的酒店不應該出現這樣情況,酒店也沒有作出補償。食品也不錯
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 14, 2025
My wife and I just returned from our vacation at the Viceroy. I can not say enough about the extremely high level of service we received. The entire staff went over and above to ensure that our vacation was stress and worry free. Whether refreshing a drink by the beach or pool, ensuring our meals were everything we expected to saying buenos dias using our names and smiling, it was extremely memorable. The food was all excellent and fresh, not a bad choice on the menu. The rooms are spectacular, well appointed and extremely clean. We also enjoyed our welcome guests of cats, coatis, and monkeys! So many of the staff to thank, but special shout out to Pepe our beach buddy, Oscar the best bartender and Luis, who served us breakfast almost every morning. I would not hesitate to return to this wonderful resort
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 3, 2025
Unique property with individual cabins with plunge pool Pool/dining area is the heart of the property with stellar service. Rooms were amazing as well. Spa was great. Location is about 25$ US taxi ride from downtown Playa Del Carmen. Food prices were inconsistent. All were somewhat expensive, but a few things were very expensive (over $30 pizza), but amazing experience. All of which leads to the Staff, Alberto, Pepe, Encino being the stars of the show.
G‍e‍o‍r‍g‍e
February 1, 2025
Staff. Quiet. Lush. Easy beach access. Private. Rooms with pool and outdoor shower. Staff
S‍a‍m
January 29, 2025
Very relaxing and remote
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 28, 2025
Pictures do not do this place justice. Absolutely beautiful and tranquil and the staff is amazing! Rooms are beautiful, comfortable and luxurious. Already booked our return trip. Recommend to anyone looking for a relaxing and special time in Mexico.
s‍a‍r‍a‍h
January 27, 2025
This resort was superb from the moment we arrived to tequila shots of local tequila to hand cut handmade soaps. The food was exquisite and was served by extremely friendly staff. Thank you for making my trip with my daughter and niece so special before my daughter’s wedding!! I’ll be back!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 23, 2025
We cannot say enough about our experience at Viceroy Riviera Maya and have officially fallen in love with this property! The staff were all incredible and the service impeccable. If I could grant them a 10-star, I certainly would. Luxury boutique and ultra private.
D‍e‍n‍n‍i‍s‍ ‍B‍e‍r‍n‍a‍r‍d
January 24, 2025
Second time staying. It is quite beautiful and unique, and you feel like a million bucks staying there. Impeccable cleanliness and upkeep. Very high ancillary prices in restaurants, minibar and spa. Remote location with little to walk to to buy snacks and sundries -- you are at the mercy of the very expensive minibar and the on-site boutique offers very little of a practical nature.

Services & Amenities

Outdoor swimming pool
Private beach area
Spa
Gym
Bar
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking, and Charge, US$8.00 (approx. NZD 13.96) Daily. Reservation not needed.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children 12 year old and over are permitted to stay in some room types at this hotel
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.

Breakfast
TypeWestern
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: MXN$861.93 (approx. NZD 74.06) per pet per night

Service Animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old.

Paying at the Hotel

Frequently Asked Questions

What is the cancellation policy for Viceroy Riviera Maya?

The cancellation policy for Viceroy Riviera Maya varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Viceroy Riviera Maya?

Standard check-in time at Viceroy Riviera Maya is 15:00 and check-out time is 12:00.

Does Viceroy Riviera Maya provide breakfast?

Yes, Breakfast is offered at Viceroy Riviera Maya. Breakfast option(s): Western.

Can I bring my pet inside the Viceroy Riviera Maya?

Pets are allowed on request at Viceroy Riviera Maya. Charges may be applicable.

How far is the Viceroy Riviera Maya from the closest airport?

The closest airport is Cancún International Airport, and it is about 44 mins from hotel by car (51.4 km).

Is airport shuttle service offered by Viceroy Riviera Maya ?

Yes, at Viceroy Riviera Maya, an airport shuttle is available. We suggest you call ahead to confirm details.

About This Property

Nearest AirportCancún International Airport
Distance to Airport51.38KM
Average Price FromNZD2317
Hotel Star Rating5