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Location4.9
Amenities4.8
Service4.9
Cleanliness4.8
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Negative reviews(4)
Guest User
Shuyuan Deluxe Ondol Room
Stayed in Aug 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Sep 26, 2024
This is a gorgeous hotel that is centrally-located inside the ancient city with great service. It’s like living in a museum!
The hotel is housed in a thoughtfully renovated ancient college with a beautiful courtyard for chatting, eating, and chilling. The rooms are large, clean, and quiet. I really enjoyed the traditional mat style bed.
The hotel is a short walk away from the bustling Main Street. It was very convenient to walk to most attractions inside the walled City. The hotel owner also arranged free transport to take me to the high speed rail station.
The service was wonderful. No complaints!
If you’re staying here, I recommend checking out not just the ancient walled city but also the ancient temples in the area.
I would stay here again without hesitation.
Response from Property: 親愛的西河書院家人:謝謝您對我們客棧點評及厚愛,我們也甚是感動。我們客棧位於平遙古城內,靠近西門及小南門,距離停車場也很近,自駕的家人們很是方便呢。我們不僅要在硬件設施上達到五星標準,給您以衞生,舒適,整潔的環境。另外,我們更注重的是您的滿意度,讓每一位遠道而來的客人在這裡能感受到家的氣氛與温暖。我們不衹是做客棧,更注重的是交朋友,來平遙古城,您有任何需要都可以找我們,作為地道的本地人,有朋自遠方來,我們應該盡地主之誼,讓您在平遙感受到家的温暖!祝您旅途愉快
Kai Leun
Shuyuan Double Bed Suite
Stayed in Nov 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Dec 28, 2024
We are from overseas and would like to commend that the service is impeccable. They offer pickup and drop off at the high speed rail station. We also went during winter and the room was very warm. No complaints about this hotel and definitely recommend it!
Response from Property: 尊敬的賓客: 您好!非常感謝您對客棧的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。
Guest User
Leisure Room - Near Street (Double Bed)
Stayed in Nov 2024
Booked for others
4 review
5.0/5
Outstanding
Posted on Jan 6, 2025
I had a great stay at this hotel located in the ancient city of Pingyao. The hotel is an old house, which has been beautifully redecorated. The room was spacious, clean, and very comfortable with all the amenities we needed. The breakfast was also delicious. The staff were very friendly and helpful, especially the manager who kindly upgraded my room after my original room had an electrical issue. Highly recommend this hotel!
Response from Property: Thank you for your five-star review. Looking forward to seeing you again
Anonymous User
Shuyuan Ondol Room
Stayed in Apr 2024
Travel with friends
8 review
4.2/5
Very Good
Posted on May 17, 2024
Great location, close to all sight seeing spots, good breakfast, free pickup to and from railway station. It would be good if price can be cheaper. Recommended.
Response from Property: Dear Xihe Academy family: Thank you very much for choosing our Xihe Academy Mansion! Thank you very much for your high evaluation of us, we are very happy ~ Thank you even more for your praise! We will continue to work hard to provide better service! The entire hotel staff sincerely looks forward to your visit again~
Guest User
Leisure Room - Near Street (Double Bed)
Stayed in May 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jun 10, 2024
What a fabulous hotel! Excellent, helpful staff who went the extra mile to help reschedule and organise transfer, beautiful courtyard and rooms, great location inside the city walls, delicious breakfast and heaps of bottled water - could not have asked for more!
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.
Ime
Shuyuan Ondol Room
Stayed in Mar 2024
Travel with friends
60 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Very interesting hotel. Feels like going back in time.
The hotel will provide pickup from the train station if you call in advance.
Kind staffs.
Response from Property: 尊貴的賓客,您好!很榮幸您在茫茫人海中選擇西河書院公館作為您的下榻之所!讓賓客高興而來,滿意而歸,一直是我們追求的目標。很慶幸您的平遙之行選擇我們陪您一起度過,我們會繼續努力,給每位到店的客人提供一個温馨、舒適的住宿環境,衷心期盼您的再次光臨!祝您生活愉快!
Alexandros
Shuyuan Deluxe Ondol Room
Stayed in Dec 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 13, 2024
Gorgeous hotel in the heart of Pingyao! The room was amazing and the staff very friendly and helpful. Definitely recommend!
Response from Property: Dear guests Hello! Thank you for your 5-point review! Thank you for your trust in us! Thank you even more for your generous praise and strong recommendation! Every city always has a reason to miss you, and every hotel has its sweet and warm memories. I hope Pingyao Xihe Academy Mansion will be the warmest and unique one in your memories! Come home often and we will continue to provide you with a more detailed and thoughtful service experience. Wish you well!
Guest User
Shuyuan Double Bed Room
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 10, 2024
Lovely hotel, great breakfast and super helpful staff 😊
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.
Tom Bert
Shuyuan Family Room
Stayed in Jul 2022
Family
11 review
3.2/5
Posted on Aug 19, 2022
Nice location in the old town. But difficult to find. Friendly staff
Response from Property: Dear Xihe Academy family: Thank you for your comments and love for our inn. We are also very moved. Our inn is located in the ancient city of Pingyao, close to the west gate and the small south gate, and is also very close to the parking lot. It is very convenient for families who drive by themselves. We not only want to meet the five-star standard in hardware facilities, but also provide you with a hygienic, comfortable and clean environment. In addition, we pay more attention to your satisfaction, and we will improve your questions as soon as possible. Let every guest who comes from afar can feel the atmosphere and warmth of home here. We are not just an inn, but also focus on making friends. When you come to the ancient city of Pingyao, you can come to us if you need anything. As an authentic local, with friends coming from afar, we should do our best as a landlord to make you feel comfortable in Pingyao. The warmth of home! I wish you a pleasant journey
Guest User
Shuyuan Twin Room
Stayed in Jan 2025
Family
10 review
5.0/5
Outstanding
Posted on Feb 11, 2025
It was very good. The heated kang was huge. The children were very happy. It was their first time to experience the kang and they were very excited. At night, because the floor heating was not warm enough, the housekeeper asked us to turn on the central air conditioning in the room, and it was very warm. We slept very well👌🏻
Original TextTranslated by Google
Response from Property: Dear Xihe Academy family: Hello! Thank you very much for your stay and appreciation! We are glad to bring you a good time during your trip. Your praise is a great encouragement to the hotel and also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Shuyuan Deluxe Double Bed Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 3, 2025
A great accommodation experience!! FamilyMart voted unanimously as the best accommodation for this trip to Shanxi, with services that surpass those of first-tier international brands such as Marriott😆😆
Service:🌟🌟🌟🌟🌟
The customer service butler added WeChat the day before check-in, carefully asked us about our estimated arrival time and travel methods, and provided a lot of free consultation along the way😂😂 We encountered congestion on the highway and almost missed the scheduled performance in the evening. The lady was waiting on the roadside early in the morning, led us to the parking lot🅿️, and led us to the theater🎭~ It was a smooth ride~~ She also helped us book a popular restaurant for dinner, saving us the time of queuing! So thoughtful!!
Accommodation: 🌟🌟🌟🌟🌟
Ancient style of ancient city decoration, a different world when entering the courtyard, the room is very spacious and clean ~ The hardware is indeed complete, and small snacks and fruits are thoughtfully prepared ~ The breakfast in the morning is also very exquisite, and there are vegetables, steamed snacks, and cold dishes in the food box for each person ~
Before leaving, we were given New Year souvenirs, including Shanxi old vinegar 😍😍 and Pingyao beef cubes, so thoughtful! !
It’s a pity that the time is limited this time. If I have the opportunity to come again next time, I must stay for a few more days! !
Original TextTranslated by Google
Response from Property: Dear Xihe Academy family: Hello! Thank you very much for your stay and appreciation! We are glad to bring you a good time during your trip. Your praise is a great encouragement to the hotel and also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Anonymous User
Shuyuan Ondol Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 3, 2025
Very good experience, the hotel itself has a lot of historical and cultural atmosphere, the interior decoration is smart and warm, the service quality is also very good, several young ladies took the trouble to pick up and drop off passengers between the parking lot and the hotel, and tried their best to meet the needs of passengers. Living in Pingyao Ancient City, Xihe Academy is really a worthy choice
Original TextTranslated by Google
Response from Property: Dear Xihe Academy family: Hello! Thank you very much for your stay and appreciation! We are glad to bring you a good time during your trip. Your praise is a great encouragement to the hotel and also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Shuyuan Ondol Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 2, 2025
During the Spring Festival, I brought my family to visit Pingyao Ancient City. I stayed at Xihe Academy. The environment was great and full of a strong sense of history. It was as if I had traveled back to that era. My wife and children liked it very much. The accommodation conditions were also good and worth recommending. 👍
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! It is a great honor that you have chosen Xihe Academy Mansion as your place of stay among the vast crowd! Making guests happy when they come and satisfied when they leave has always been our goal. We are very glad that you chose us to accompany you on your trip to Pingyao. We will continue to work hard to provide every guest who comes to the store with a warm and comfortable accommodation environment. We sincerely look forward to your visit again! I wish you a happy life!
xiaoxiao lin~
Jing Yu Lan Ondol Room
Stayed in Dec 2024
Family
17 review
5.0/5
Outstanding
Posted on Feb 2, 2025
The hotel is located in Pingyao Ancient City, with a prime location, very close to the main street, South Street. It is renovated on the basis of an old house, and has an antique style. I booked a big kang room, which my children had never seen before, so it was a good experience. The service was very good, and they could pick me up outside the ancient city. It was clean and hygienic, and the facilities were very new. Overall, it was very good.
Original TextTranslated by Google
6/8
Response from Property: Hello, distinguished guests! It is a great honor that you have chosen Xihe Academy Mansion as your place of stay among the vast crowd! Making guests happy when they come and satisfied when they leave has always been our goal. We are very glad that you chose us to accompany you on your trip to Pingyao. We will continue to work hard to provide every guest who comes to the store with a warm and comfortable accommodation environment. We sincerely look forward to your visit again! I wish you a happy life!
EIDOLION
Leisure Room - Near Street (Double Bed)
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 31, 2025
It was a great experience, and one of the rooms was upgraded for free. They are all in a courtyard, which is really nice and antique. It is also very close to the main street. The hotel ladies are also very nice. They gave local specialty souvenirs when I left the hotel. Because I brought my children with me, I was afraid that I would be cold if I stayed in the hotel. I didn't expect the room to be super warm. It was completely beyond my expectations. I will stay at this hotel next time I go to Pingyao
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! It is a great honor that you have chosen Xihe Academy Mansion as your place of stay among the vast crowd! Making guests happy when they come and satisfied when they leave has always been our goal. We are very glad that you chose us to accompany you on your trip to Pingyao. We will continue to work hard to provide every guest who comes to the store with a warm and comfortable accommodation environment. We sincerely look forward to your visit again! I wish you a happy life!