Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.1
Amenities8.8
Service9.1
Cleanliness9.0
Guest User
King Room With Ocean View
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 18, 2025
We had a wonderful stay at Sai Laguna! The beach view was stunning, and we truly enjoyed the pool and the excellent service from the staff. It was a relaxing and memorable family vacation. We also loved the delicious food and the beautiful scenery—Thailand’s beaches did not disappoint!
Response from Property: Dear SAii Guest,Thank you very much for your kind words and for rating your stay a perfect score. We’re thrilled to hear that you and your family had a wonderful and relaxing vacation with us at SAii Laguna Phuket.It’s fantastic to know you enjoyed the stunning beach view, our fun pool, the delicious food, and especially the excellent service provided by our team. Your appreciation truly motivates us to continue creating memorable experiences for all our guests.We hope to welcome you back again soon for another unforgettable stay in paradise.Best regards,Miki Shashan ZhangGuests Experience Manager
Wenjie
Club King Room With Lagoon View
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 1, 2025
SAii is a beautiful resort with friendly service staff who make your stay as comfortable as possible.
Response from Property: Dear SAii Guest,Thank you very much for your kind words. We're delighted to hear that you enjoyed the beauty of SAii and appreciated the friendliness of our team. It means a lot to know we could help make your stay as comfortable as possible. We look forward to welcoming you back again soon.Best regards,Miki Shashan ZhangGuests Experience Manager
Anonymous User
King Room With Ocean View
Stayed in May 2025
Couple
18 review
9.5/10
Amazing
Posted on Jul 19, 2025
Loved staying at this resort. Staffs were kind, and the view is just amazing. This place made me feel like I wanna cancel the tour in Phuket and just stay there. However, this place definitely needs to improve their food quality. I was willing to pay for expensive food at the resort because it’s a resort, but I don’t want it if it leads to quality and hygiene issues such as birds. Food is the only reason I had to get out of this place in the end.
Response from Property: Dear SAii Guest,Thank you for your wonderful feedback and for taking the time to rate your stay. We’re delighted to hear that you enjoyed your time with us—especially the warm hospitality of our team and the stunning views. It’s truly an honor to know that our resort made you want to stay in and relax rather than explore—what a lovely compliment!We also sincerely appreciate your insights regarding the food. We're sorry to learn that this part of your experience did not meet expectations. Your feedback is extremely valuable to us, and we are committed to using it to improve. We genuinely look forward to the opportunity of welcoming you back for an even more enjoyable and satisfying stay.Best regards,Miki Shashan ZhangGuests Experience Manager
Guest User
Beach Access King Room
Stayed in Mar 2025
Couple
15 review
10/10
Outstanding
Posted on Apr 29, 2025
Very good hotel.Yummy breakfast and wonderful service. Highly recommend
Response from Property: Thank you very much for choosing to stay with us at SAii Laguna Phuket and for taking the time to post this wonderful review. We are delighted to know that you enjoyed every moment of your stay with us and our daily breakfast selection and the service were the highlights of your stay. Thank you for your recommendation and we look forward to welcoming you back to SAii Laguna Phuket again for another relaxing holiday. SAii For Now, Irina Ladnyuk Guest Experience Manager
Guest User
Connecting Club Lagoon
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 5, 2025
Best place in Phuket. I will miss this place.
Response from Property: We are thrilled and proud to see that your stay at SAii Laguna Phuket was perfect in every way. Thank you for your rating and we hope to have the pleasure of welcoming you back to our beautiful resort in the future.SAii For Now,Irina LadnyukGuest Experience Manager
Edgar77
Oceanfront Twin Room
Stayed in Dec 2024
Family
4 review
10/10
Outstanding
Posted on Feb 3, 2025
We came to Saii Laguna Phuket for a family celebration and the experience was absolutely astonishing! We got an ocean view room with a fantastic view of the sea with different shades of blue colors, seeing the sunset and the sunrise from the balcony was just beautiful. Room was very neat and cozy, extremely clean even after we used to come back from the beach and leaving sand all over the place. Hotel staff is very friendly, kind and proactive always focus on providing a world class quality service. Special mention to Helena, Nokky, Mintang, Rum, Mod and Tanya… these great people made our stay even better surpassing any expectation we had. I strongly recommend this hotel, I have been in many hotels across the world and this indeed became one of my top 3 out of my favorite 10. This is an ideal place to have a relaxing and strategic family vacation. Book it and you wont regret it! Thanks a lot for making such a pleasant stay for us. Cheers!
Response from Property: Dear Edgar,Thank you for your wonderful review. We are delighted to hear that your family celebration at SAii Laguna Phuket was such a memorable experience. It’s fantastic that you enjoyed the breathtaking ocean views, the cleanliness and comfort of your room, and the exceptional service from our dedicated team. Your kind words and special mentions will be shared with Khun Helena, Khun Nokky, Khun Mintang, Khun Rum, Khun Mod, and Khun Tanya, they will be thrilled to know they made your stay even more special. We truly appreciate your recommendation and look forward to welcoming you back for another unforgettable stay.SAii for Now,Miki Shashan ZhangGuests Experience Manager
Noriko11
Beach Access King Room
Stayed in Nov 2024
Family
1 review
10/10
Outstanding
Posted on Dec 20, 2024
Our room was the Beach access room and it was THE right decision made especially with 2 kids together!
It was super convenient to go to the beach and the swimming pool!!!
The staff were great, their food were amazing and we loved their breakfast!
They have free shuttle bus and free shuttle boat which we also enjoyed.
We’ll def come back again!
Response from Property: Dear Noriko,Thank you for sharing your wonderful experience. We're delighted to hear that choosing the Beach Access room was the perfect decision for your family, especially with two kids. It's great to know you enjoyed the convenience of being close to the beach and swimming pool, as well as our complimentary shuttle services.Your kind words about our SAiiLanders, the food, and the breakfast truly warm our hearts. We’re so glad we could make your stay memorable, and we can't wait to welcome you and your family back for another fantastic visit.SAii for Now,Miki Shashan ZhangGuests Experience Manager
Steven.L
King Room With Lagoon View
Stayed in Sep 2024
Couple
22 review
9.5/10
Amazing
Posted on Oct 29, 2024
Beautiful resort. Friendly service, delicious food.
What else ? Perfect place for retreat.
6/19
Response from Property: Dear Steven,Thank you so much for your kind words. We’re thrilled to hear that you enjoyed our beautiful resort, the service, and the food. It’s wonderful to know that you found it to be the perfect place for you to enjoy.We truly appreciate your feedback and look forward to welcoming you back for another relaxing stay in the future.SAii for Now,Miki Shashan ZhangGuests Experience Manager
Anonymous User
Connecting Club Lagoon
Stayed in Oct 2024
Family
3 review
9.5/10
Amazing
Posted on Dec 22, 2024
Amazing stay! The service was impeccable, and we really were given a lot of attention especially at the Club. It was a pity we went when the lobby and main restaurant is being renovated. We look forward to being back again.
Response from Property: Thank you for your wonderful feedback. We’re delighted to hear you had an amazing stay and appreciated the impeccable service, especially at the Club. Your kind words mean a lot to our team.We apologize for the temporary inconvenience caused by the renovation of the lobby and main restaurant, but we’re excited for you to experience the refreshed spaces on your next visit. We can’t wait to welcome you back soon.SAii for Now,Miki Shashan ZhangGuests Experience Manager
Marcio Kleinschmitt
King Room With Ocean View And Terrace
Stayed in Oct 2024
Family
1 review
10/10
Outstanding
Posted on Dec 7, 2024
I strongly recommend Saii Laguna. More than friendly I would say friends! Expect to return shortly.
Response from Property: We express our sincere thanks for the time taken to share your review on Trip.com. It is always a pleasure to read that we have been able to meet and exceed your expectations. Many thanks for recommending our resort.Thank you for your kind comments and we can’t wait to welcome you back to our beautiful resort soon.SAii for Now,Irina LadnyukGuest Experience Manager