Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities8.7
Service8.9
Cleanliness8.9
idyahia
LUX Suite
Stayed in Mar 2025
Solo traveler
10 review
10/10
Outstanding
Posted on May 13, 2025
The staff are welcoming, professional, and always willing to help. From the front desk to the boat crew, everyone contributes to a smooth and relaxing stay. Shuttle boats to and from the mainland run frequently and are well-organized.
Response from Property: Dear Idyahia, Thank you very much for your kind words and thoughtful feedback.We’re delighted to hear that you enjoyed a smooth and relaxing stay, and that our team — from the front desk to the boat crew — made you feel welcomed and well cared for. It’s also wonderful to know you found the shuttle boat service convenient and well-organized.Your appreciation means a great deal to us, and we look forward to welcoming you back for another memorable stay.Kind regards,The Management
Anonymous User
LUX Jacuzzi Suite
Stayed in Mar 2025
Couple
7 review
9.0/10
Great
Posted on Apr 16, 2025
Room was perfect, the vibe by the pool was lively but service was a bit slow
Response from Property: Dear Anonymous,Thank you for your review.We are thrilled to hear that your stay with us left a positive impression.We regret to hear about your experience with the pace of service by the pool. We understand that timely service is a crucial part of a relaxing vacation and we are truly sorry for any inconvenience we may have caused. We are reviewing your comments with our team in order to improve our service.Our resort is dedicated to providing a serene environment complemented by impeccable service and luxurious accommodations, and we are glad that these aspects contributed positively to your stay.We hope to welcome you again in the future.Best regards,The Management
Kirstytravels
Two Bedroom Pool Villa With Garden View
Stayed in Nov 2024
Family
28 review
10/10
Outstanding
Posted on Dec 21, 2024
The service was EXCELLENT as always. It was our second time back and we would go there again. Great food, great service and great rooms!
Response from Property: Dear Kirsty,Thank you so much for your nice review and for visiting us again!Wishing you a happy festive season, we remain,Kind regards,Urs Aebi - General Manager
SherryLY
Outdoor Jacuzzi Suite
Stayed in Nov 2024
Couple
1 review
7.5/10
Posted on Dec 16, 2024
Location is a bit off but with very good service. Price at high end, staff is very friendly and room is very clean. All inclusive packages is not recommended except you are a foodie and likes to drink alcohol alot. :)
Response from Property: Dear Sherry,Thank you very much for your reivew and feedback, which is very much appreciated!Our location is a bit off because we are located on a separate island next to Phuket. Our AI packages are indeed designed for guests who like to indulge :)Kind regards,Urs Aebi - General Manager
Youssef
LUX Jacuzzi Suite
Stayed in Apr 2024
Couple
4 review
8.5/10
Very Good
Posted on May 15, 2024
The resort is fine, overal good service. The only thing you need to keep in mind is the prices are higher because it’s a island. There not a lot of thing to do on the island besides from the activities the resorts offers. But the rooms where great and clean. So i would recommend 2 days just to see. There is a boat taxi every hours to the mainland and back.
Response from Property: Dear Youssef, thank you very much for your review and we are happy to learn that you enjoyed your stay with us! Best regards, Urs - General ManagerThe Barceló Coconut Island Team
Anonymous User
LUX Suite
Stayed in Nov 2023
Couple
13 review
3.5/10
Posted on Dec 21, 2023
TLDR: Only go if u can arrive and leave during high tide & ok with walking (not taking buggie) & ok with insects.
Getting there: At high tide you arrive at the hotel, at low tide u need to use the public jetty
Housekeeping: A dead insect stain was there throughout my stay and bathtub leaked when I filled it, nothing was done despite calling them
Transport in the resort: they provide buggie but I had to wait 30min and eventually cancelled because they do not have enough buggies
Food: their saving grace is their breakfast which is one of the best breakfast buffets I have had.
6/8
Response from Property: Thank you for taking the time to share your experience with us. We appreciate your detailed feedback, and we are genuinely sorry to hear that your stay did not meet your expectations in several aspects.We regret any inconvenience caused by the transportation arrangements and the delay you experienced while waiting for the buggie. Your feedback regarding the housekeeping issues and maintenance concerns has been duly noted, and we assure you that we are addressing these matters promptly to ensure a higher standard of service for our guests in the future.However, we are delighted to hear that you enjoyed our breakfast offerings. We take pride in our culinary offerings and are glad that it left a positive impression.We understand that certain aspects fell short during your visit, and we apologize for any inconvenience caused. Your feedback is invaluable to us as it helps us improve and provide a better experience for our guests.Should your travels bring you back to the area, we would love another opportunity to showcase the high standards of service and hospitality that we strive to provide.Warm regards,The Village Team
Nabil Murwi
Outdoor Jacuzzi Suite
Stayed in Jan 2024
Couple
1 review
10/10
Outstanding
Posted on Feb 26, 2024
Perfect place in pocket
Kei Tat Eddie
Two Bedroom Grand Pool Villa With Sea View
Stayed in Jul 2023
Family
14 review
9.5/10
Amazing
Posted on Aug 31, 2023
Located in an small island enjoying all the quiet ambience yet easy access to town with complementary Water Taxi. The Villa is in excellent setup with private pool and spacious bedrooms / Living room. Though there are not many facilities (when comparing other top villa ), yet is adequate for me as I wouldn't need to leave my villa and enjoy the full day. Staffs are very helpful and serve with heart. You might not feel some details (Amenities, Restaurants) when comparing to top tier Villa, hence , if you just need your own spacious and beautiful Villa you will be happy with what you get, and for a very reasonable price tier when comparing to other Phuket's Villa
6/7
Response from Property: Thank you for sharing your experience of staying at our small island haven.We're thrilled to know that you found our tranquil island to be a perfect escape, offering serene ambiance while still providing easy access to town through our complimentary Water Taxi service. It's wonderful to hear that you found our Villas to be excellently set up with private pools and spacious living areas, enabling you to fully immerse yourself in relaxation.While we may not offer as many facilities as some top-tier Villas, we're delighted that our focus on providing spacious, beautiful Villas meets your needs perfectly. We're glad that our dedicated staff could enhance your experience by providing helpful and heartfelt service.We appreciate your feedback on amenities and dining options, and we'll certainly consider ways to further enrich our offerings to provide an even more comprehensive experience for our guests.Thank you for choosing to stay with us, and we're delighted that you found great value in what we offer in comparison to other options in Phuket.Warm regards,Mark and Team
Suchada
Outdoor Jacuzzi Suite
Stayed in Jun 2023
Couple
7 review
9.5/10
Amazing
Posted on Aug 4, 2023
I’ve been there three times, i like this island and this resort, great place to relaxing the pool was great and the gardens were beautiful, really really enjoyed the stay here :)
Response from Property: Hello,Thank you for choosing our resort and for sharing your positive experience with us. We are thrilled to hear that you have visited us three times and that you enjoy our island and resort. It's wonderful to know that you find our place great for relaxation, and that you appreciated the pool and beautiful gardens.We truly value your continued support and look forward to welcoming you back for another enjoyable stay. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know. We're here to make your stays as wonderful as possible.Best regards,Mark and Team