The Residence Resort & Villas Phu Quoc Reviews

Service is excellent

The rooms, the cleanness, everything is perfect. And the most amazing thing is the exclusive butler, she had perfectly delivered every things we asked for, no matter what time was it, even in the midnights. Overall, staying in this resort was one of our perfect experience in this trip of Phu Quoc!

The location of the hotel was convenient, they had buggies to pick us up from the night market, and the facilities was clean and large. But on the other hand, there was no actual sign for the hotel name, and we got lost and unsure, there was also no security officers at night, which meant anyone could break in. It was overall a good hotel to stay in with comfort.

This villa is brand new, with everything clean and comfortable. I felt truly cared for by the manager, Ryan—he’s simply the best! He goes above and beyond, managing everything with genuine dedication and ensuring all his visitors have an amazing experience.

Hanna has provided very good services and support such as arranging buggy to take us around the nearby night market and beach as well as free airport drop off. She also gave us good suggestions of restaurant and spa. The resorts are new and there are different water activities nearby.

Complex is totally fresh and new, I have a feeling I was a first guest at villa where we were living. Stuff is friendly and polite. Highly recommend for family vacation.

6 people stayed in 4 rooms, with airport pick-up, very convenient! Breakfast is included, the food is slightly different every day, acceptable! There are two swimming pools to choose from!

It's still new and there aren't many reviews, but it was a very nice villa just as the reviews said. 🏠💓 The room was new, spacious, and comfortable! There was a supermarket and restaurant nearby, and the environment was quiet and nice. The front desk staff was polite and it was convenient to be able to contact them via app. It was also nice that they provided free transportation to the airport.◎ The pool was not as good as I expected, so next time I'd like to stay in a room facing the pool! Also, there were a lot of gnats, so I think I should install insect repellent.

The location is convenient, about 10 minutes' drive from the airport, about 40 minutes' drive to Pearl Paradise in the north, and about 15 minutes' drive to Sunset Town in the south. The hotel is new and clean, consistent with the photos, and the service is very good. After check-in, there is a dedicated person to follow up on what's app throughout the process. The hygiene is good. Someone cleans the room every day. If I have the chance, I will choose to stay here again👍🏻

The location is in the central area, and it was convenient because there was an airport pick-up service and a free buggy service to the nearby beach or night market. There is no separate front desk, and it is a somewhat unique system where a dedicated butler responds to requests via KakaoTalk. I chose this because I needed a 4-bedroom, and it is a good value for money place.

The service from housekeeper Lisa is perfect Cleaning staff often forget things Towels were given less and the floor mats were forgotten to be replaced. The photos are beautiful. The actual interior of the villa is really different and the sound insulation is terrible. The breakfast is also delicious In addition to good service and location The swimming pool is average and the workmanship is not good. It is easy to scratch your feet. Be careful. No one cleans up the beach. All kinds of rubbish. Be careful to hurt your feet.

Lots of small insects, hope the cleaning can be better. Close to the airport, housekeeper Lisa was helpful. The villa has three rooms, which is convenient for a family to live in.

非常好的體驗，新三層高別墅，兩大房一細房，夠5~6人居住，出入有buggy car. 接送到鄰近地點，早餐buffet就在沙灘旁。 Great management, excellent communication, free airport transfer, a bottle of lemongrass flavor welcome drink was fantastic I highly recommend this hotel as its only 10mins from the airport and middle of the Phu Quoc Island, walking disrance to Sonasea area where you could find night market, restaurants and spas

If you extend your stay, he will tell you there is a discount, but he will charge you cash or credit card at a 10% discount on the price on their official website. When you find out that it is several hundred yuan more expensive than booking online, he will start to pretend that he does not know Chinese, and pretend that he does not understand Chinese and English when communicating, and he will talk nonsense. But when you rent a car and order a meal, he will understand it in seconds, and handle the details very well. When you explain it to him in a strong way, and ask if I can get a bigger discount if I extend my stay, he is very good at Chinese and English, and will simply refuse, and finally ask for gifts or dinner coupons. Don't think you have recovered your losses, he will inform you two hours after leaving the front desk that their management did not agree, and your loss is your fault. He said that he earned the commission, and it is impossible to refund, no gifts, no meal coupons, and then apologize (mainly because he will think you are a **, the reason I know is because I can understand Vietnamese, she communicated with the manager in this way, she was very polite on the surface, and then told you in front of you that you are a **, it is natural to earn more money from you, and you are a ** who is troublesome)