01 Đường Võ Thị Sáu, TT, Duong Dong, Phu Quoc Island, Kien Giang Province, VietnamView Hotel Details
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Seashells Phu Quoc Hotel & Spa Guest Reviews
4.5/5
Great
791 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(791)
Positive reviews(768)
Reviews with photos/video(415)
Delicious breakfast(162)
Nice sea view(153)
Great swimming pool(153)
Convenient for shopping(143)
Offers pick-up/drop-offs(96)
Close to airport(55)
Has an infinity pool(48)
Clean pool(11)
Negative reviews(23)
Mr Lau from Hong Kong
Premium City View Twin Room
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Dec 31, 2024
It is not luxurious, but right on for most items needed. Hotel building looks good. The location is excellent. It is close to the night market and also a lot of shops. The beach is good.
Response from Property: Dear Mr Lau, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
Arsene Francois Laurent
Premium Ocean View Twin Room
Stayed in Nov 2024
Solo travelers
8 review
2.0/5
Posted on Dec 22, 2024
Hotel not recommended, everything is charged extra, a towel was dirty and they wanted me to pay for the towel, plus 50,000 for 2 bottles of water in the room. Work was carried out over a week, no worker because of dirt and dust. Too many chairs by the pool, too loud by the pool, kayak etc. nothing free for 5☆ room in need of renovation, wallpaper stained and coming off. Narrow corridor to enter the pool. Food not good and overcrowded with people. Cocktails hardly any alcohol, after complaining, was asked for more money for one more shot. Never worth 5☆, more like 3☆, never going there again. Sauna not good no chere for relaxing
Response from Property: Dear Mr Arsene Francois Laurent, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your feedback.I would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Seashells Phu Quoc Hotel & Spa in the near future, Sincerely,General Manager
Anonymous User
One Bedroom Junior Suite
Stayed in Nov 2024
Solo travelers
163 review
3.5/5
Posted on Dec 21, 2024
The hotel, which is around 10 years old, is located on a very narrow sandy beach and the adjacent swimming pool is completely overcrowded with loungers. Relaxation looks different, absolutely no privacy and children screaming and jumping into the water. Unfortunately, the breakfast buffet restaurant is also completely overcrowded. This 5-star hotel can only be recommended to a limited extent. Apart from the bedroom and the spa area, this hotel definitely offers no opportunity for rest and relaxation. The friendly staff speaks and understands English very poorly. The hotel would be well advised to either take in far fewer guests or to carry out major expansion work. The price-performance ratio is only satisfactory.
Response from Property: Dear Valued guest, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your feedback.I would like to sincerely apologize for the shortfall in service. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Seashells Phu Quoc Hotel & Spa in the near future, Sincerely,General Manager
球皇
Classic Ocean View King Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 20, 2024
Good Service
Staff Polite & Keep Smile
Job So Efficiency
Breakfast Are Fresh But Seems Not Enough Of Chinese Food
Conclusion : Good & Recommended This Hotel
Free Shuttle Bus To Airport
Response from Property: Dear Mr 球皇, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your feedback.I do however take your comments in consideration. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Seashells Phu Quoc Hotel & Spa in the near future, Sincerely,General Manager.
Kim hwan
Premium City View King Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 6, 2024
Very happy stay at seasell hotel 4 night , staff is helpful, breakfast is delicious, room is clean, seaside view is wonderfu, l high recommend this hotel.
Response from Property: Dear Mr Kim Hwan, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
Panida
Classic City View King Room
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Good prices & good food as well as good location. The bed so comfy and spacious. We're spent 3 nights here. The staff in the restaurant have a very good services and still recognized our family. The only comment is should have an option for children food. So you will get more family travelller. And tried to assigned room next to each other.
Response from Property: Dear Ms Panida, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
Yan Jye
Classic City View King Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Great service and breakfast bar 👍❤️
Free transfer from airport and hotel 🚗
Easy to access and convenient for night market and seaside 🌼
Response from Property: Dear Ms Yan Jye, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
Tameren
Classic Ocean View King Room
Stayed in Aug 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 4, 2024
My stay started off with a bumpy start. With a few things going wrongs but the staff and management were amazing and tried their best to accommodate my needs. Everyone is friendly and helpful and the location is amazing. The food is delicious and the breakfast caters for everyone. There is also a great seafood bbq buffet as well as a band that are really good. Staff are super friendly and ready to help you with anything. At the end I ended up having an awesome trip and would definitely stay here again.
Response from Property: Dear Ms Tamaren, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
Anonymous User
Classic City View King Room
Stayed in Aug 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Room is very nice, spacious and well-decorated. Location is convenient as it’s close to night market and a lot of restaurants. Easy to reach anywhere on the island as hotel is in the middle of everything. Beach is just ok, decent enough for a quick dip but doesn’t have the wow factor, not ideal for travelers who love sunbathing.
94088
Premium Ocean View Twin Room
Stayed in Aug 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Oct 5, 2024
Good, staff can speak English, and are patient to wait for your Google translator if they can’t. Just remember to keep the balcony door closed if you are facing the ocean so that the aircon doesn’t leak in the room and moist the entire floor in the room due to some scientific pressure from the ocean that I can’t put into words. Bed is comfortable for the price too. And appreciate the retractable screen between the toilet and the room for some privacy for the ocean view room.
Response from Property: Dear Valued guest, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
Jun Di
Classic City View Twin Room
Stayed in Aug 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Sep 18, 2024
Staffs are great, good spread of breakfast. They have a very large pool. Booked a sea view room and the view is astonishing. Will definitely come back again!
Response from Property: Dear Mr/Ms Jun Di, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
Jacob
Classic City View Twin Room
Stayed in Sep 2024
Travel with friends
14 review
4.5/5
Great
Posted on Oct 28, 2024
Overall ok. Breakfast many choices and check in check out fast
Response from Property: Dear Mr Jacob, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
Siviwe
Classic City View King Room
Stayed in Aug 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Oct 3, 2024
Amazing stuff location amenities. Looking forward to coming back
Response from Property: Dear Ms Sisiwe, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
Krittaporn
Classic City View King Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 24, 2024
Im in love with the hotel! Really nice view and nice breakfast and free shuttle bus from airport also good location! Friendly staff. So so much love it! Definitely going back again!
Response from Property: Dear Ms Krittaporn, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your positive feedback.We were so happy to see that you found everything to be excellent during your recent trip to Phu Quoc.Your good words are the best compliments for us and we are really proud of them. Please rest assured that I will extend your compliments to the entire staff.It has been a great pleasure to have you staying with us and if it was a first time for you I do hope we made you want to come back again! We look forward seeing you again soon!With warmest regards,General Manager.
WP Sung
Premium Ocean View King Room
Stayed in May 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Jul 3, 2024
1 Carol restaurant service good. Staff have Nice smile.
2 Room service made room clean.
3 If they provide the 750ml water instead of small bottleis better.
4 Spa sevice close 4pm, we can not join the free service. Spa should extend to 10pm.
5 hotel location good.
Response from Property: Dear Valued guest, Thank you very much for staying at Seashells Phu Quoc Hotel & Spa and for taking the time to share your feedback. I do however take your comments in consideration. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer to our guests. It would be our pleasure to have the chance of welcoming you back at Seashells Phu Quoc Hotel & Spa in the near future, Sincerely, General Manager.