Poulo Wai Hotel & Apartment Reviews

Response from Property: Dear Valued Guest,Thank you for your feedback. We sincerely apologize for any lapses in cleanliness you experienced during your stay. Maintaining high standards, regardless of guest occupancy, is a priority for us, and we regret that this was not reflected during your visit.Your comments will be shared with our housekeeping team to ensure improvements are made. We appreciate your input and hope to provide you with a better experience on your next stay.Best regards,Operation TeamPoulo Wai Hotel and Apartment

Response from Property: Dear Ken,Thank you for your valuable feedback. We're truly sorry to hear our breakfast selection and service didn't meet your expectations. Please know we take your comments seriously and are already working on improving our breakfast variety and training our staff to better handle all guest concerns. We appreciate you bringing this to our attention and hope to have the opportunity to show you the high level of service and quality we're committed to providing all our guests.Warm regards,Operation Team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback! We are delighted to hear that you were satisfied with your experience and found our services to be a great value. Your satisfaction is our greatest motivation, and we will continue to strive for excellence in all that we do.We look forward to welcoming you back soon!Best regards, Operation TeamPoulo Wai Hotel

Response from Property: Thank you so much for taking the time to leave a review of your recent stay. We're delighted to hear that you enjoyed our location, found everything clean and comfortable, and received top-notch service from our instructor and support staff. It's wonderful to hear that we are the best in Phnom Penh according to someone who has visited so many times - that truly means a lot! We hope to have the pleasure of welcoming you back sometime soon. If there's anything else we can do for you or if you have any additional feedback, please don't hesitate to reach out.Best regards,Khea PHYE-commerce Manager

Response from Property: Dear Huynh,Greetings from Poulow Wai Hotel!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities.Your feedback is invaluable and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to warmly welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

Response from Property: Thank you for sharing your review with us about your recent stay at our hotel. We apologize for the inconvenience caused due to the air conditioning not being sufficient in your room. We would like to investigate this matter further and ensure that the appropriate measures are taken to improve our services. Could you please provide us with more details about your stay, such as the room number or booking reference so we can look into this? Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back in the future.Best regards,Khea PHYE-commerce Manager

Response from Property: Dear Valued Guest,Greetings from Poulow Wai Hotel!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities.Your feedback is invaluable and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to warmly welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

Response from Property: Dear Valued guest,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered with the breakfast box on the morning of your early flight. We understand how crucial timing is, especially when traveling.We regret that we did not meet your expectations and ensure your request was fulfilled on time. Your feedback is valuable, and we will address this issue with our team to prevent such occurrences in the future.We hope you will give us another chance to provide you with a better experience next time.Best regards,Operation Team

Response from Property: Dear Jili,Thank you for your wonderful feedback! We are pleased to hear that you found the room clean and tidy and that our service met your expectations. Your satisfaction is very important to us.We look forward to welcoming you back soon!Best regards, Operation TeamPoulo Wai Hotel and Apartment

Response from Property: Dear Valued guest,Thank you for your review! We are pleased to hear that you found our location convenient, especially when traveling using Grab. It's great to know that our breakfast and room met your expectations.We are glad you enjoyed the nearby restaurants and massage shops as well. We look forward to welcoming you back to Poulo Wai Hotel and Apartment on your next visit.Best regards,Operation Team

Response from Property: Dear Valued guest,Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,OPERATION TEAM

Response from Property: Dear Megan,Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities. Your feedback is invaluable, and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to welcoming you back in the future.Best regards,OPERATION TEAM

Response from Property: Dear Valued Guest,Greetings from Poulow Wai Hotel!Thank you so much and we are happy to receive a great review about your recent stay at our hotel. It warms our hearts to hear that you had such a positive experience and that you valued our services and facilities.Your feedback is invaluable and it encourages us to maintain the high standard of hospitality that we strive for.Thank you for choosing our hotel and we look forward to warmly welcoming you back in the future.Best regards,Khea PHYOPERATION TEAM

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback! We are delighted to hear that you were satisfied with your experience and found our services to be a great value. Your satisfaction is our greatest motivation, and we will continue to strive for excellence in all that we do.We look forward to welcoming you back soon!Best regards, Operation TeamPoulo Wai Hotel