Pet friendly Hotels Costa Adeje

Absolutely amazing. The architecture was beautiful and modern with exotic plants and open spaces. Staff were very friendly and welcoming when we arrived. Large swimming pool with bridges to lead to an island in the middle of the pool (very deep!). Rooms were clean and well appointed - enormous bed but made it feel a bit cramped. Entertainment was provided by singers performing every night (til 11pm so hard to sleep before then if room above). Nice child’s room with a trampoline, table football and air hockey. Upgraded to the preferred club option which gives access to a lounge with free drinks and snacks from 1.30-7pm which we used instead of lunch! Good breakfast buffet. Only used the evening buffet once, was reasonable but not amazing. Some of the other onsite restaurants didn’t appear to have been open all week. The position was outstanding as many good restaurants were nearby and beaches with water sports only down the road. 10/10 would definitely recommend and visit again!

This has been the most disappointing holiday I have ever had. Please read on, but if you want my quick summary: This hotel is good in some ways, but the price is grossly wrong for the level of service it is delivering. It is a hotel of days gone by, but it has kept its outrageously high prices, and fails to deliver at almost every turn. I have stayed in hotels 1/4 the price and had better service and experience. This hotel is the definition of all fur coat and ... well you get it. We paid over £8000 GBP for 4 adults for just 6 nights stay, and this only included breakfast. This also was in the off-season of October. Overcharged on arrival: The hotel charged me twice, resulting in £140 in unnecessary bank fees. Although refunded, this mistake shouldn't have happened. Dead flowers: Wilted flowers were left all over the hotel. Unsafe conditions: Plug sockets were hanging off the walls. Filthy environment: The floors and corridors were dirty, and the grout looked like it hadn't been cleaned in decades. Plumbing issues: My parents' room smelled of sewage due to faulty plumbing throughout the stay. Flooded bathroom: My grandmother's shower basin was blocked with someone else's hair, causing flooding. Inaccessible for elderly: The hotel’s layout made it almost impossible for our 85-year-old grandmother to move around, contrary to what the photos suggest. Exorbitant fees: After paying over £8,000 for 6 nights, we were still charged £20 per person to play pitch and putt on the hotel's own grounds. Unhygienic breakfast: Dirty cups were used at breakfast. Shower hygiene: Previous guests' hair remained in my shower basin for the first three days. Poor poolside facilities: Towels at the pool were often ripped and frayed, yet still in use. Unsafe lifts: My mother nearly broke her arm tripping due to unsecured mats inside the lift. Inconvenient lift service: One lift was out of order, and we were told to just walk to another, without any assistance or apology. Not a 5* attitude. Not even a sign on the door to apologise for inconvenience. Waiting for lift for my elderly grandmother to be able to get down to breakfast at 9am was a nightmare. The reception just didn't care. Poor hygeine around pool: Soap dispensers appear to never have been cleaned in years. Unclean exercise area: The decking for morning stretching was covered in bird droppings that had clearly not been cleaned for months. Inadequate room service: Ordered a pasta arrabiata, which arrived as overcooked pasta with barely any sauce—a complete embarrassment. Absurd poolside restrictions: Denied food by the pool without wearing trousers, then told we had to order snacks 24 hours in advance. No basic options like crisps or fruit were available, despite charging €190 for a massage. If this hotel had of cost half the price, we would have probably overlooked these issues, but throughout the holiday we noticed more and more problems and we just feel totally ripped off. This 6 day trip was not worth

Not bad, although there were a few twists and turns, but the platform solved it! The scenery of the hotel is really good and beautiful. Two people can visit Yongchi Lake and the breakfast is better. British elderly people prefer this place when traveling!