815 Hay St, Perth, Western Australia, 6000, AustraliaSee Hotel Details
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1 night
Guest Reviews
8.9/10
Very Good
145 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities8.6
Service8.5
Cleanliness9.1
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All reviews(145)
Positive reviews(142)
Reviews with photos/video(32)
Great service(37)
Awesome stay(36)
Awesome rooms(26)
Located downtown(13)
Delicious breakfast(11)
Easy to get around(9)
Convenient for shopping(9)
Perfect for business trips(7)
Negative reviews(3)
TayAgnes
City View Classic 2 Double Room
Stayed in Feb 2025
Family
6 review
10/10
Outstanding
Posted on Apr 1, 2025
Great location for food and shopping. About 10 mins away from train station and Chinatown. The staff are very friendly and appreciate the greetings when we go out in the morning and back in the evening. Feels like home! Overall, we enjoyed our stay at the hotel.
Guest User
Cozy King Room
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 27, 2025
The hotel staff was always very friendly , making sure that I was given bottles of water each day.
wl
Classic Two Double Beds
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 18, 2025
Excellent service to arrange both rooms so that we can take care of our children. The receptionist also provided nice chocolate for my youngest boy and he enjoyed it.
Guest User
Classic King Room
Stayed in Oct 2024
Couple
1 review
6.0/10
Posted on Dec 8, 2024
It is my first time to leave comment in Trip.com.
The information provided by Trip.com didn’t mention the room has NO VIEW at all. It writes the room has window, but actually it is facing to another building.
We tried to ask for another room at the front desk, but the staff said the room type we booked has no view. I am really disappointed as it is not written in room details when I book the room from Trip.com.
Other than that, it is a fair 5-star hotel only with limited facilities, but definitely not qualified as a luxury 5-star hotel.
Pepsi0531
Cozy King Room
Stayed in Mar 2025
Couple
7 review
10/10
Outstanding
Posted on Apr 6, 2025
Very good location, 5 star services. The room comes with slippers and we can request for toothbrush & toothpaste. Parking instruction is easy to follow (40 per night)
Guest User
Classic Two Double Beds
Stayed in Jun 2025
Family
2 review
7.5/10
Posted on Jul 22, 2025
The front desk staffs are not helpful! But the bell boys are nice.
Anonymous User
Classic Room
Stayed in Jun 2024
Couple
11 review
9.5/10
Amazing
Posted on Aug 1, 2024
The room is big and clean. The only downside is that the toothbrush was very hard. Good location and staff is polite
hong khoh
Classic King Room
Stayed in May 2025
Family
6 review
8.5/10
Very Good
Posted on Jun 12, 2025
hotel is good and try to accomodate early check in .........
Guest User
Classic Two Double Beds
Stayed in Feb 2025
Business traveler
1 review
9.5/10
Amazing
Posted on Mar 26, 2025
Breakfast was very substantial with generous portions but service was abit slow.
Anonymous User
1 King Bed Classic City View
Stayed in Nov 2024
Family
7 review
10/10
Outstanding
Posted on Dec 27, 2024
It was a good stay after my Christmas party in the city. Happy with everything. Breakfast was quite good with loads of choices.
Adam Pigrum
2 Double Classic Lounge Access
Stayed in May 2024
Business traveler
42 review
10/10
Outstanding
Posted on Jun 14, 2024
Fantastic hotel. Great facilities & lovely room. Executive room was also of a high standard.
DanR
Classic Room
Stayed in Mar 2024
Solo traveler
8 review
10/10
Outstanding
Posted on Apr 2, 2024
Exceptional. Staff were as welcoming as you can wish for and the room itself was excellent. I’ll definitely stay here again. Hats off to the team, this is what a hotel should feel like. Only feedback I could give is the minibar prices need to be easily accessible. I was more than happy to pay the premium for the mini bar, but without a price list available it’s anyone’s guess. Better to be transparent, as I said, I was willing to pay the premium if I knew what it was!
Other than that tiny detail - wonderful.
CHENG YING YU
Classic King Room
Stayed in Aug 2024
Couple
5 review
9.5/10
Amazing
Posted on Sep 27, 2024
On the whole speaking, we had a happy stay in the hotel for 3 nights. All the staff are very attentive and helpful. Every time when we stepped in or out the hotel, the staff at the entrance will give u a very friendly smile and say hello. The room was elegant with modern design furniture; which makes the user feeling comfy when stay in the room.
The only thing is the buffet breakfast is under expected. Being a 5 star hotel, less choices and the food quality is just average, nothing impressed me. It really below average when compares with the other Continental Hotels in Asia.
Felix
Classic King Room
Stayed in Aug 2024
Family
8 review
10/10
Outstanding
Posted on Sep 8, 2024
They have an amazing breakfast buffet! Staffs are all friendly, and room is very clean. One of the best hotels in Perth
Guest User
Premium King Room with City View - Accessible
Stayed in Oct 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Nov 20, 2024
Great location in the city and the staff were very friendly and helpful.