Top 5-Star Hotels in Pasay

My stay at the hotel had its ups and downs. The initial room had a disappointing partial sea view, leading me to recommend choosing a partial pool or sea view instead. Staff were accommodating in changing the room, which was a plus. Dining was a letdown, with a steak overcooked and a hair found in the rice on two separate occasions. On the bright side, the bar offered a great experience with its excellent selection of drinks. We also tried the spa, opting for a couple's massage in a special room, part of an 18K promotion. The spa experience was enjoyable, albeit pricey, but fitting for the hotel's standard. However, the hotel’s confusing layout and the mixed dining experiences make me hesitant to return.

Excellent service. The maintenance crew were kind enough to move us to a different floor after calling front desk about the smell of paint entering our room and the entire floor due to the next door maintenance works. Rooms are very clean and I chose this hotel because it has very convenient access to the shopping mall and the airport. The pool area looks nice from above but at close, I feel like a landacape designer can uplift its tropical ambiance further. It seems there are as much rugged-looking concrete grey texture as the garden green. Food and drinks was great at the pool bar. We had pizzas and mocktails.

Such a great Hotel for staycation! Excellent service tho we have multiple request and order but this lady named ‘Ly’ of In room dining serves us with quicky and excellent service. Tradition to go here in manila for staycation whenever there are breaks and this is our first time here in okura. Everthing was nice. Me and my sisters would surely choose okura again next time. Great service plus friendly staff. Also thanks to the perfect ambiance.

I have been several times in the Sheraton, being opposite to Terminal 3 of the Manila airport. If you have only hand luggage you can walk there, if more, than you need a taxi, even some of the Manila taxi drivers are not so happy about the short distance. Thus, take a metered taxi and give them more tipp, so it normally works fine. This time I only had time for a stay during the day since my second flight left at midnight. I got an upgrade to a Junior Suite which I liked very much even I only had 8 hours in the hotel. But those were really worth it since I decided to book a massage in the spa on short notice and had luck to get the last free slot. Which was an absolute outstanding experience that I only can recommend to every visitor who has problems with shoulders or other parts of the body after a long flight. Wellness is not only a massage but all together: the environment, the cleanliness, the mood of the people working there, the smell, the music, the rooms. And all was absolutely top! Starting with a very warm and nice welcome by Camille, explaining the treatments. A great start with charme! My massage (one hour) then was given bei Lei; it was one of the best in the past years and I know when coming back to the Sheraton I will book her again. Nice, respecting your pain-points and having perfect moves to make your body parts movable again. Unfortunately, only one hour but helping me a lot to bear the next long flight for more than 9 hours. The only disadvantage on this evening was that a pool party took place which was very noisy. But since I have been young, too, even this was a long time ago in the last century, it is acceptable. The hotel had left a letter of excuse already in advance in the room. That's life.

Check-in process : fast even if there are several guests Room : clean, have separate areas for bathtub and shower, nice amenities In-room dining : food was sent up fast, food portion was big as well Buffet breakfast : buffet spread was great and they have a wide variety, featuring different cuisines (if you pay for this separately, it is pricey but definitely worth it) Location : very near the mall where you can shop and eat (take your pick from different restaurants)

The elegant décor, with its tasteful blend of modern design and classic touches, sets the stage for an extraordinary dining experience. The buffet spread is a feast for the senses, boasting an impressive array of gourmet dishes that cater to every palate. Each station is meticulously arranged, showcasing the finest ingredients and culinary craftsmanship. From succulent seafood and perfectly grilled meats to an array of vibrant salads and decadent desserts, every dish is a testament to the chef's dedication to excellence. The service is impeccable, with attentive staff ensuring that your dining experience is nothing short of perfect. They are knowledgeable about the menu and eager to offer recommendations, enhancing the overall experience with their professionalism and warmth ( especially to Ma’am Tin, Ma’am Joy, Ma’am Lian). The ambiance is further elevated by the soft lighting and elegant table settings, creating a relaxed yet refined atmosphere. Whether you're enjoying a meal with friends, family, or colleagues.

Too small for us, a family of 3 kids.

i booked this hotel for a concert at MOA arena, loved that its super near MOA as well, rooms were spacious and basic amenities were provided as well. the thing i loved about this hotel is the room service!! the food is good and at a reasonable price as well! would definitely see myself booking this hotel again if i am coming back for another concert ^^!

Perfect location for a hotel. We loved our stay here at The Heritage Hotel. Lovely buffet breakfast. Thank you to Duty Manager Ramy who kindly helped us during our stay. We can’t wait to be back, hopefully with a better weather next time. Here’s a photo of our little man looking at the floods that were right in front of us. Thank you for everything, Juan, Jane and Mateo

Terrible experience at the buffet area. There is a ***** of nylon from the sack of rice on our first breakfast..2nd day is worst. There is noted hair strain on the Fried Fish(Tuyo). Of course I call the attention of the waitress but i never heard something from them like it's normal to see those things on the food🥴. In our room(921) there is a small cockroach. But the other facilities are amazing and has a wow factor🤗. The staff, (Housekeeping and receptionist) are very friendly and approachable every time you're in the hallway. Pool attendants and penthouse staff seem very nice and welcoming. Also the guards are helpful and enthusiastic.