Seaside Boulevard corner Coral Way, Mall of Asia Complex, Pasay, Metro Manila, 1300, PhilippinesView Hotel Details
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Conrad Manila Guest Reviews
4.4/5
Very Good
239 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.2
Service4.4
Cleanliness4.5
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All reviews(239)
Positive reviews(224)
Reviews with photos/video(76)
Convenient for shopping(28)
Near shopping area(23)
Delicious breakfast(20)
Nice sea view(19)
Perfect for business trips(16)
Great swimming pool(13)
Too noisy(10)
Luxurious(4)
Negative reviews(15)
Guest User
King Deluxe Room
Stayed in Oct 2024
Family
11 review
5.0/5
Outstanding
Posted on Nov 14, 2024
Conrad Manila is always our first choice of hotel when traveling to Manila. The hotel is comfortable and easy access to Mall of Asia. Top notch service was another reason for the stay.
Guest User
Pool View Twin Deluxe Room
Stayed in Aug 2024
Couples
3 review
4.2/5
Very Good
Posted on Oct 22, 2024
Overall experience is good. Staff are polite and welcoming. We appreciate the early check in.
What needs to be improved is the cleanliness of the room. Some surfaces seem to have been overlooked as we can see some dust. (See photos). Sofa has markings too.
Need to put attention to this given that this is a 5 star hotel.
Doms D
King Executive Room-Lounge Access
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 4, 2024
We were accommodated very well…
Joey_1312
King Deluxe Room
Stayed in Jul 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Aug 12, 2024
Check in was smooth, and the hospitality was awesome!!! Love the efficiency of how they work to get my room ready even despite the check in time still has a few hours away… room was big and the amenities were nice! Love the toiletries at Conrad, thanks conrad manila … you’ve been awesome will stay the nxt time when im back to mnl!!! Great stay 🥰
Eun Gyu
Panorama Bay View Deluxe King Room
Stayed in Jan 2025
Couples
10 review
3.5/5
Posted on Feb 5, 2025
I recently stayed at **Conrad Manila**, and while the hotel has its strong points, there were also a few areas for improvement.
One of the best things about this hotel is its **prime location**—it is conveniently **connected to the Mall of Asia**, making shopping and dining easily accessible. Additionally, it is **close to Manila Bay**, providing scenic views and a relaxing atmosphere.
However, despite its reputation as a luxury hotel, the **facilities feel quite outdated**. Some areas, including the rooms, could use better maintenance or renovations to match the high expectations associated with the Conrad brand. While the overall stay was still comfortable, the hotel would benefit from an upgrade to enhance the guest experience.
Overall, the **location is a major plus**, but improvements in the **facilities and upkeep** would make a stay at Conrad Manila even more worthwhile.
Jahara
Twin Deluxe Room
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 31, 2025
Great experience with great smell from the lobby hallway to room. Very accommodating staff. With direct access to ikea and moa and with own mall s maison. Never a dull moment and not to mention the garden and great view of the sea view at the C lounge and great variety of food for the free breafast. We went there to celebrate a birthday and passing the bar exam of my exam. They gave us free cakes and pastrie with free stuffed toy from my kid. Overall a great experience will definitely recommend.
Guest User
King One Bedroom Suite-Lounge Access
Stayed in Dec 2024
Solo travelers
50 review
3.2/5
Posted on Jan 10, 2025
A very average experience, unfortunately. Definitely the worst of the Conrad chain that I’ve been to yet.
Feels half complete, with large empty spaces and staff wondering aimlessly around. For such a huge place, breakfast is congested and stressful. If you can afford it, then the members lounge is amazing, but then you’re spending even more money on what is already a significantly overpriced luxury hotel.
Anonymous User
Twin Deluxe Room
Stayed in Jul 2024
Family
17 review
5.0/5
Outstanding
Posted on Sep 2, 2024
Room is good and clean. It’s so spacious. It has a nice view..
thecooltraveller
Twin Deluxe Room
Stayed in May 2024
Family
31 review
2.2/5
Posted on Jun 21, 2024
Personally only the pool is good! The rest of the services don’t live up to the Conrad label. Will probably not come again.
thecooltraveller
Twin Deluxe Room
Stayed in May 2024
Family
31 review
3.2/5
Posted on Jun 21, 2024
The deposit process terrible! Had to pay 30,000 pesos for my rooms. Only to be informed I will get it back only after 3 months!!
Guest User
King Deluxe Room
Stayed in May 2024
Family
6 review
4.7/5
Amazing
Posted on Aug 1, 2024
Great room, nice amenities. There are plenty of restaurants and a great view of manila bay sunset. Sauna and steam room are available after a work out or a swim
Tyn_erizen
Twin Deluxe Room
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jun 11, 2024
The best! We had a late check-in and was offered late checkout at 2pm. Beautiful pool, beautiful room, comfybed, pods for coffee and most memorable is the free stuffed toy. Definitely going back for my birthday 🙏🏻
Tse yeung
King Deluxe Room
Stayed in Oct 2024
Family
1 review
3.5/5
Posted on Nov 8, 2024
I had not a good encounter and experience when we arrived on 6 Nov 2024. We checked at front desk they gave the key card which is the door system is not working properly we could not go in. Then I called for help but respond is slow no one came up.I decided to walk down to front desk and Hotel staff at front desk exchanged a new key card and assist me to get the room. It was fine and we left our luggage to the room and went out. Problem came up again when we used the updated key card unfortunately is not work again we stuck outside the room. I really get disappointed and angry most importantly my wife need to take medicine on time, we end up stuck outside second time. I walked again to front desk to complain about that and staff immediately apologised and change new room for us. Honestly I do felt very upset and about the arrangement all this respond came too late even staff shown their effort to comfort us. I received only a few chocolate and card for this incidents happened 😄what do you think?
Response from Property: Dear Mr. Lai,Thank you for choosing to stay with us at Conrad Manila, and for providing your feedback.We regret to learn about your disappointment on the key card and sincerely apologize for the inconvenience this has caused.I understand that a Duty Manager has reached out to you personally to resolve this matter during your stay.Your insights are invaluable and we greatly appreciate you for taking the time to provide your comments. Rest assured we would take them constructively, as we move forward with our commitment to enhance guest experience. We look forward to the opportunity of welcoming you back for a more inspiring stay.Sincerely,Fabio BertoGeneral Manager
Lyan Camba
Pool View King Deluxe Room
Stayed in Sep 2024
Couples
2 review
4.5/5
Great
Posted on Oct 28, 2024
Had no parking available due to shared with the mall. Should have atvleast priority for hotel guests.
Guest User
Accessible Deluxe King Room with Bay View
Stayed in Mar 2024
Couples
4 review
3.7/5
Posted on Apr 9, 2024
My stay at the hotel had its ups and downs. The initial room had a disappointing partial sea view, leading me to recommend choosing a partial pool or sea view instead. Staff were accommodating in changing the room, which was a plus.
Dining was a letdown, with a steak overcooked and a hair found in the rice on two separate occasions. On the bright side, the bar offered a great experience with its excellent selection of drinks.
We also tried the spa, opting for a couple's massage in a special room, part of an 18K promotion. The spa experience was enjoyable, albeit pricey, but fitting for the hotel's standard.
However, the hotel’s confusing layout and the mixed dining experiences make me hesitant to return.