Hotels with Parking in Hat Yai

The hotel was clean and comfortable, and the bed was soft and great for sleeping. The staff were all very friendly. Even though there's no elevator, they helped carry our luggage up to the room. The only downside was too many mosquitoes. I hope they can improve their mosquito control for next time.

Very comfortable for a large family. The staff were friendly and spoke very kindly. The accommodation was clean and peaceful.

Everything was great, but unfortunately the room was quite dark. The welcome tea was lovely and tasted delicious. The staff were all excellent. When I first entered the room, I noticed a lot of dust on the table, probably because everything was black so it was very visible. I reported it and they came to clean it immediately, so the service was really good. There's an Islamic massage parlor across the street, and I thought 'Gan Ma' gave a great massage.

This was my second stay, and it was longer than the last one. Again, I had a room with a back alley view. The king-sized bed was huge because it was made up of two smaller beds pushed together. Housekeeping was also very good.

I checked out from the hotel some time after 8am, and upon inspection of the room, their housekeeper and front desk accused us of stealing their one of pool towels. On the first day of our stay, they had indeed provided 2 pool towels, which we had used and had been taken by their housekeeper during housekeeping. However, they only provided 1 pool towel yesterday, but we did not request any extra since only one of our members went swimming. In the end, they charged us 350 baht for stealing/losing their pool towel, even though they did not provide the complete set of 2 in the first place. Before I checked out, I also witnessed the group in front of me who were also accused of stealing their towel, which they were charged 100 baht. The group insisted that they had even brought their own towels and never used the hotel’s, but were nevertheless forced to pay the compensation fee even because we had no proof that the housekeeping did not provide the complete set in the first place. I strongly suspect that we were being scammed by the hotel staff on this, because this is a relatively decent and nicer hotel, and proper guests were staying here. There’s absolutely no reason for any of us to be stealing their towels. If I couldn’t even afford a towel, I would not be staying here at all. And if it had only been us falling victim to this, my suspicions would not have been this strong but it is too much of a coincidence for both groups to be accused of stealing their towels. On an additional note, they were not even able to provide a complete set of towels for us 4pax when we called to request, because there weren’t enough to go around (according to them). They could’ve also easily use this against us and accuse us of stealing the bath towels too, and we would not have been able to prove ourselves either. My only mistake was not requesting a receipt for the compensation fee that I had to pay, but I don’t think it would’ve made much of a difference. I have lodged an official complaint anyway via Trip to hopefully prevent future incidents. Just want to put this out here to warn others who are considering staying here in the future. Avoid if you don’t want to ruin a nice hotel experience by leaving with a sour taste in your mouth. Truly a shame that the level of service and integrity of the staffs did not live up to the standards of the hotel.

Overall Value: 9/10 Room Size: 10/10 Spacious Balcony with washing basin Room Cleanliness: 9/10 Found some hair on the floor, but generally clean Daily room cleaning and bed linen & towel change available if you wish Ant infestation at the toilet washing basin (Room 203). Ants were on the comb and electric shaver. Maybe previous guests washed food items at the washing basin. Bed Comfort: 6/10 Bed mattress is firm/hard; backache if you sleep too long on it Pillow is quite high. One extra pillow is available in the wardrobe Room Amneties: 8/10 Desk for writing or laptop use Chair has no seat cushion, so a bit hard to sit on Many power points Table space for charging phones Lighting is good Vanity desk with mirror Flat-screen TV with Thai and English channels Fridge 2 drinking glasses No kettle No hair dryer 4 bottles of mineral water provided every day (2 for fridge) Basic toiletries provided in toilet - toothbrush, toothpaste, shower cap, earbuds, shampoo, bodywash Some furnishing were slightly worn-out or damaged Balcony has washing basin and small clothes-drying rack WiFi: 9/10 188-380 Mbps Download Speed / 162-406 Mbps Upload Speed on SpeedTest app Aircon: 10/10 At 28 celcius degrees temperature setting, it is cold enough to cool the room Shower Comfort: 7/10 Water-saving shower head means water output is somewhat limited Shower area is spacious enough No sliding door at shower area means water gets to the toilet area when taking a shower Location: 7/10 Not close to tourist attractions; long walk (2km) or use Grab (about 70 THB at time of writing) Morning mobile food stalls nearby (from about 6:30am to 9:00am) Small local restaurants nearby No public transport (that I noticed) Small mini-mart nearby (Vogue Supermarket) 15-min walk to Big-C supermarket, food court and shopping mall Opposite Bangkok Hospital 7-Eleven store at Bangkok Hospital is closed for renovation at time of writing Customer Service: 8/10 Receptionist does not greet guests. Mostly looking at their phone. Generally polite when you talk to them. Parking: No guest carpark More reviews and tips at ReviewedCompared Com / HatYai Tips & Other Info: Book via Google Map to find the best price 500 THB cash deposit required for key at check-in A photocopy is taken of your passport at check-in Free shuttle bus to and back from Diana Shopping Complex. Ask receptionist to order for you.

It's great to know this place, not that far from Lee Garden or Central Festival HatYai.. The house is very large and very clean. The owner is very warm and welcome. There's no car parking , but we can parking in front of the house and an area around the house (3 cars can be fit in and secure, Malaysian travelers can drive your car and parking here then you can call Grab Car or Grab TukTuk it's very convenient, The price is fair and don't wasting time to deal with Hat Yai's Cheater TukTuk but you need to call Grab out of TukTuk'sline ex. Lee Graden )) Good to stay with Big Family there're kid and adults facility .. Very convenient !! Recommend !!!

A great hotel review highlights cleanliness, staff friendliness, location, and room comfort. Effective reviews are specific, mentioning amenities like, “spacious rooms, great breakfast buffet, and attentive staff”.

Idk if this is miscommunication or what, but they don't have iron..? Not even the shared one..? We do ask the receptionist, but they say don't have huhu. So, well.. i end up travel with tudung sarung and wrinkly pants and shirt... 😌 other than that, everything is okey. Nice location. Near 7/11, money changer, lee garden night market, railway station, spa for massages

The room is clean, the air conditioner is cool, but the TV and the kettle have problems and can't be used.