Read genuine traveler ratings & reviews to find your perfect stay.
9.4/10
Amazing
GGuest UserI stayed here to celebrate my wife’s birthday with our 8mo baby. I had mentioned in advance during the booking that our stay was for my wife’s birthday, but I didn’t expect such a lovely surprise when we checked in.
Thank you so much for arranging the surprise birthday cake and providing a baby cot. We truly appreciated the thoughtful gesture and attention to detail.
Overall, the service was excellent, and the facilities were new, clean, and well-maintained. We had a wonderful stay and really enjoyed the experience!
TTotoro07Unacceptable hygiene issues for MYR 910/night
Dear Management Team,
I recently completed a stay in Room [Insert Room Number] at a rate of over RM900+ per night. Given this price point, I expected standard luxury hospitality and clean facilities. Unfortunately, the room fell far below acceptable hygiene standards.
During our stay, the bathroom basin was completely blocked and would not drain. Upon inspecting the pop-up drain stopper to see what was blocking the water, we discovered it was covered in thick, black grime and mold. Stagnant soapy water remained trapped in the sink, making the bathroom unhygienic and unusable.
Paying premium rates for severely neglected plumbing and poor sanitation is unacceptable. I have documented this with photos, which are attached for your reference.
I would appreciate a response from the Duty Manager regarding this stay experience and how management intends to address this matter.
AAnonymous UserThe front desk service was excellent; they let me check in at 11 AM as soon as a room was ready. While it's not in the city center, the hygiene is much better than hotels and guesthouses of the same price range downtown. However, the coffee cup in the room clearly looked used and unwashed.
GGuest UserThis is my third stay at Sunway Pyramid Hotel, it's a reliable choice for business trips. Its strengths are the transportation and amenities: the BRT connection is convenient, and the mall downstairs offers everything from street food to proper meals, so you don't have to worry about late-night snacks after working overtime. The room is decent, with a large desk, plenty of power outlets, and stable internet. The gym and pool help maintain my routine during business travel. Although the facilities are a bit old, they are well-maintained. The value for money is excellent for the western part of Kuala Lumpur.
ZZaishuiyifang3654Location & Transportation: The hotel boasts an excellent location, very close to [subway station/attraction/business district], with convenient access to dining and shopping. Getting around is completely stress-free.
Facilities & Environment: The room is spacious and bright, with excellent soundproofing that ensures a high-quality sleep. The Wi-Fi is fast and stable, making it smooth for both work and entertainment.
Service Experience: The staff are enthusiastic and efficient during check-in. They respond quickly when issues arise, and room cleaning is prompt and meticulous.
CChong Zhen Ming (Zen)This is my 2nd stay at Mossaz. However, the experience was not good this time. There are cockroaches in the toilet and accommodation. My sister got bitten by bed bug and it caused allergic reaction. She got hives all over her body immediately in the midnight and we didn’t stay at the place.
GGuest UserI stay at 3A27 so nice room and view also nice. Services also good.
When ask makeup they do and have a issue of ac also done by maintainance at a time. So nice to stay there
JJenJen KiwiBerryWe stayed in a 2 queen bed room for a night. The room is clean and comfortable. The location is perfect and just a walking distance to Empire Hextar Mall. I liked the atmosphere here. Amazing pool view and the sunrise view.
EEatMaggie1. Room is big, spacious, modern and very comfortable design.
2. Price is very affordable, I’m very happy with the overall experience
3. Just the room don’t know why got a smell, it goes away after some time in the room, but it still appear whenever I open the door to go into the room. Maybe you can put some good smelling deodorant.
4. Hopefully the TV is a smart TV
5. Bed is clean, I stayed 2 nights, and had very good sleep.
6. Front desk is very helpful, including cleaners. Very friendly. I borrowed cutlery, they find it for me.
7. Love the water dispenser. The lift is fast.
8. Nothing to complain about. The bathroom is separated into 2 areas, I love it
9. I will definitely come back again. I love it.
GGuest UserNo Qibla direction or prayer mat provided. Everything else was okay, though. I only stayed to sleep, anyway. The room was spacious and had Wi-Fi, but you can't cook in it.
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