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8.9/10
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AAntoineInChinaMixed Experience at Hilton Syon Park: Room Delays, Unexpected Pool & other charges
Rating: ★★★☆☆
I recently stayed at the Hilton Syon Park for four nights and had a mixed experience overall. While the hotel had some positive aspects, there were also a couple of disappointing aspects that affected my overall satisfaction.
Let's start with the positives. The majority of the staff members I encountered during my stay were friendly and helpful (80% are foreigners). They were always ready to assist with any questions or requests, which made me feel welcomed and valued as a guest. Additionally, the hotel's breakfast, while very basic is just acceptable. The room was quite spacious and beddings satisfactory.
Unfortunately, there were a few issues that detracted from an otherwise pleasant stay. Firstly, upon checking in at 5pm, I was disappointed to find that my room was not ready until 6:30pm. Although the gentleman at the front desk was kind and apologetic about the delay, it was an inconvenience after a long journey and negatively impacted my initial impression of the hotel.
Another unexpected disappointment was the pool usage policy. I was surprised to discover that there was a charge of £25 per person for a 90-minute session to access the hotel pool, something that isn’t mentioned anywhere on trip.com. Considering the Hilton brand and the premium I paid, I did not anticipate such an additional cost for utilizing the pool facilities. This seemed disproportionate and out of line with the expectations I had for a hotel of this caliber. I heard other people complaining about it, even others complaining that they had paid for it and it was smelly.
Additionally, it's worth noting that while complimentary water was provided in the room on the first night, I was surprised to find that there was a charge for the water on the following nights. This was unexpected, as I would have assumed that water would continue to be complimentary throughout my stay. It would have been helpful for this information to be communicated clearly, again not a nice feeling from a Hilton.
On the whole, while the Hilton Syon Park had several positive aspects, such as friendly staff and an acceptable breakfast, there were a few disappointments that affected my overall impression. The delay in room availability during check-in, the unexpected charges for pool usage, and the shift from complimentary to paid water in the room were not in line with the level of service and value I expected from a Hilton.
AAnneABThe central part of the hotel is filled with light and space. Great when you are in the restaurant.
Rooms are clean, spacious, quality sheets and pillow.
The staff is available and very nice. I had an issue with my shower and it was sorted asap.
Plus of course the proximity of Heathrow T4, with a fully covered passage to go to terminal.
Great hotel
TTheTravelingSuitcase (@thetravelingsuitcasee)Our room was amazing and we had everything we needed in terms of the kitchen utensils. Rooms were nice and clean. The only thing was they didn't have water filter in each floors only at the reception which was a bit inconvenient but other than that everything was great.
Location was ok as we had to take bus to reach nearest tube station. The distance was not walkable to be honest specially with kids or elderly people. 5-6 bus stops to be precise.
Overall I liked my stay here.
OOllieSmithThe room was very comfortable and the hotel staff friendly. Early check-in and late check out weren't a problem. Comfy beds, great powerful shower. WiFi workd fine with amazon stick. Our air-conditioning was pretty useless and the hotel doesn't have any maintenance staff at weekends (usual for a property of thst size, clearly to save money).
Breakfast was average. Seemed understaffed so tables left dirty and buffet was slow to be refilled. Hot breakfast was good quality. Good coffee too.
Location is good but a fair distance from a tube station. Train station 10 minutes walk but good bus service from outside the hotel to various places.
Local area is really nice. A few food shops, restaurants and a new cinema too.
Would stay here again.
LlibertyexploringThe hotel was pleasantly surprising for the price and proximity to Heathrow. Though unfortunately the tube strikes hit us, the connection to the airport via the underground would otherwise be invaluable. As it was, it was still fairly doable to get here from Central London without the tube and I enjoyed experiencing a different area of Greater London.
Only difficulty was perhaps the lack of guest entry without pressing a buzzer, which posed a problem in the middle of the night when no one was at the desk!
LLeah LewThe stay was great. The beds are comfortable and clean. Thanks to the housekeepers and the reception were very helpful. Overall stay was good. The nearest subway (south Ealing station) approximately 1.4km ard 17mins walk
TT.DublinLadies at the reception when checking out really made the stay all the better, great atmosphere, and very kind, although other staff member did not seem as friendly.
There was a stain on one of my white pillows that I immediately saw when about to get into bed.
The key cards were not the best and did give me a hard time when entering as I had to try them multiple times. Transport links are great, it is nicely located within reach of other essential stores, Would recommend if you’re looking for a place to sleep with a partner.
AAbdullah®My stay at this hotel was absolutely wonderful! The room was clean and comfortable, and the staff were incredibly friendly and helpful. The location is excellent and close to everything I needed. The services provided exceeded my expectations. I highly recommend this hotel to anyone looking for a comfortable and memorable stay, and I will definitely come back in the future!
GGuest UserThe location of the hotel is not far from the kew bridge. The road is under construction at the door. The house is built on the left side of the hotel. There are restaurants to eat, etc., and there is gairl coffee, which is quite convenient. The hotel itself has a consistent style, breakfast is still more, the room is large, the overall business trip is more suitable, that is, the summer holiday is not beautiful.
Hhuangyan27738110I was given a very bad room. There were still several steps from the bathroom. I went to the front desk and asked to change the room. The front desk said there was no room. Why didn't you give me a better room? Sure enough, I got up in the middle of the night and tripped on the toilet. And there was no phone in the room, so I went to the front desk to ask anything. The wifi signal disappears as soon as the room door is closed. If you want to use wifi, you cannot close the door. You can meet any strange flower,
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