Hôtel Roi René Reviews

Primitive facilities, no electric fan (as it said it had!), no wifi (only in reception area but not bedroom), the luggage storage costed 5 euros each, reception area only opens from 15:00-00:00 (sometimes even ended earlier!). If it was not for the olympics and there were limited choice of hotels, I would not choose this for my stay in Paris.

Had a wonderful experience at the hotel. It is great for a short stays

Terrible service, there were always problems with reservations, the staff were very rude, there was never anyone at reception. They didn't clean the room, they didn't respect the customers. Terrible service.

Clean, hygienic, good service attitude

Perfect!

Not bad. Slightly small but cozy rooms.

I stayed here with my wife and we have a wonderful stayed! The hotel is very well located ! The staff is very nice helpful , rooms are big and clean !! You can reserver this hotel and you will have a wonderful stay !!! Vincent

Omg, I will not use this hotel ever again even if it is for free. Extremely poor customer service, very poor accommodation, dirty, the shower room very small 2/1.5 I am of medium size and couldn't bend to wash my leg. It all begins from checking in when I was told i had not paid for breakfast after like 5 minutes i managed to proof i had paid when I made the booking online. Then the lady said breakfast will be around 11am on Sunday morning. I went into room 110 and the bed was already broken, no tea, no kettle, I went back to the reception immediately the person is nowhere to be found. After waited few minutes i called the number on the desk then she showed up from another wing of the building, then I told her about the bed and she said how come, I said she needed to come and see as I don't understand why she's asking me that question as I have just moved in 5 min before this time then she said she will call technician. I went out to see the city and get something to eat. I returned around 10.30pm and the bed is still not fixed even till I checked out my body ache now. Sunday morning was a different person at the reception I told her I came for breakfast and she said I didn't have booking so I have to pay, I tried to explain that I have confirmed this with the person I met day before, this lady was very rude, just keep talking to herself, will not listen to anything, walking up /down her little reception area. I felt embarrassed and looked over the desk, and my name was written with (Y) I believe it meant YES from the conversation with the lady I met on day one. She quickly grabbed the paper and turned it over and tried to say its for her, this time she pretended she don't understand and use her phone to translate that she will go and get me something from the shop. When I return on Sunday night, someone came into my room, not to clean but to drop a note that breakfast on Monday will be 8 to 9am. This person could have put the note under the door but on my bed. Ordinary bin was not empty no new toilet paper as I have just half left. Intact I took the rubbish from my room downstairs and this lady will not accept it and ask me to take it to the street which I did empty in street bin. Guys, I can't remember all. I am not joking it is very bad experience here and it is not cheap considering the time I travelled.

Obnoxious and rude staff. Left 2 young girls with nowhere to stay. After buying a holiday deal, on arrival we were told we needed to pay. The holiday operator tried to speak to the hotel but they refused to speak to them, and left us hanging about for over 3 hours not knowing what was happening, and eventually we had to try and find somewhere else to stay. Manners cost nothing, and this could have been resolved with a simple conversation. They should be ashamed of themselves, customer service is clearly not high on their list.

My issue with booking is about a reservation to a hotel in Paris called Hotel Du Roi Rene I made booking for 5 nights at this hotel 1st day that lady took 90 minutes to check me in , she called *********** like 5 or 6 times The listing on *********** says they can speak English, Arabic, French & Italian , she barely speaks English, no Arabic at all Finally after the check in she started listing rules for me , towels are changed every other day , there is an outside door that she close at 9pm & she gave me copy of the key to get in after 9pm Rules were weird for me & she didn’t mention about cleaning the room, only changing towels, I was tired from long flight & wanted to take a shower so I just said okay Also Wifi was down for that day she said 1st day I returned at night & got to my room 2nd day I left around 8:30 am the place ( supposed to be a hotel ) was still closed & no one on the front desk, I returned back at 9:07 pm the outside door was stuck & I wasn’t able to get in I kept knocking the door, yelling at them maybe any guest or worker can hear me , an open window for that room above the door but light was off Passengers in the street tried to help me with the door, calling their phone & yelling too but no one helped Finally I threw a coin on that open window & luckily it did hit it , that was the room for the reception lady She came down & opened the door after 20 minutes from being stuck out I called *********** to complain, 1st call for 50 minutes , the agent didn’t help me & disconnected the call Called again & was disconnected when I asked for a supervisor Called for the third time ( 45 minutes) the supervisor seemed to be helpful but she can’t take any action to cancel my reservation & move me to different hotel , she said management of that place I am staying at have to approve the request 1st ( which they will never do for sure ) On the 3rd day I did put a sign that I don’t want anyone to enter my room not to mess with my stuff or get in more issues with that place, they took the sign away, got into the room to change towels but didn’t clean the room, so they aren’t respecting my privacy & request I asked the lady if the wifi is working & that I need to speak to manager for all my issues, she said no manager available & asked me to pay the 25€ for taxes before getting the Wifi I just left her to see what booking will do about my complaint, called booking on the third day spent 70 minutes on the line . The supervisor talked to her & came back to me that I need to pay the taxes & deal with that lady as *********** can’t help with my issue He said she claimed I am liar & wasn’t locked out the previous night, I asked him to get the security camera videos, he asked me to tape a video if that happened again & credited my accounts with 25€ So now I realized that ai am stuck with that place that lacks hospitality & unprofessional company that just took my money then said we can’t help you, go & help yourself I spent my days left without

Do not stay here! I woke up with close to 50 bed bug bites all over my body which were confirmed to be bed bugs when I found 2x crawling on my mattress. It was then confirmed by a pharmacist and I had to get creams and medication. The place is extremely noisy, and has no air conditioning which makes it an uncomfortable stay especially on hot days in France. The room wasn’t serviced for 2x days and when it was they entered the room without knocking and we had to leave for them to clean it. Very poor hygiene standards and I would not recommend staying here. The area is fantastic though, just stay somewhere different :)

Me and my partner stayed here for 3 nights. On the first morning he woke up full of bites and then we saw the actual bedbugs . Avoid this hotel at all costs if you don’t want to deal with bedbugs!!!!! Also, it is super loud in the hotel and there is no ac. Pretty disgusting place. Never again!

They charged us for fees already paid, they are thieves. On top of that, they do not answer calls, the worst hotel I have ever stayed in, I do not recommend it, the lady at the reception was not very friendly. The room is very small.

I have traveled a lot but this cannot even be called a hotel, dirty, putrid, gloomy, dilapidated beyond belief, unpleasant and arrogant staff, I don't think it is possible to find a worse accommodation than this, one piece of advice, don't be attracted by the low cost, better to sleep under bridges than in this degradation