Pullman Paris Centre - Bercy

Pullman Paris Centre - Bercy Reviews

Pullman Paris Centre - Bercy

1 Rue de Libourne, Paris, 75012, FranceView Hotel Details
Pullman Paris Centre - Bercy
Pullman Paris Centre - BercyPullman Paris Centre - BercyPullman Paris Centre - Bercy
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Pullman Paris Centre - Bercy Guest Reviews

4.5/5
Great
218 review
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(218)
Positive reviews(211)
Reviews with photos/video(59)
Easy to get around(39)
Close to metro(26)
Delicious breakfast(25)
Large rooms(16)
Convenient for shopping(14)
Perfect for kids(9)
Friendly front desk staff(8)
Tasty restaurant(5)
Negative reviews(7)
JuiceLabXx_-
Classic King Room
Stayed in Jun 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jul 31, 2024
superb service, very clean room, an olympics business destined hotel
Response from Property: Dear JuiceLabXx_- Thank you for this amazing review:)We hope to welcome you again in the future, Sincerely, Céline - Guest Experience Manager
nellyhasry
Superior Family Connecting Room
Stayed in Mar 2024
Family
18 review
5.0/5
Outstanding
Posted on Apr 25, 2024
excellent. service is very good 👍🏻. the staff are great and very friendly. facilities 👍🏻👍🏻. great place for the family of 6 . high recommend to stay here.
Response from Property: Thank you for this lovely review:) We hope to welcome you again!SincerelyCeline - Guest Experience Manager
Lok Sang Steve
Classic King Room
Stayed in Nov 2024
Business travelers
9 review
4.7/5
Amazing
Posted on Dec 17, 2024
Clean and large room. Service is great at front desk and restaurant.
Response from Property: Thank you for this amazing review:)Hope to welcome you again Sincerely Céline - Guest Experience Manager
Guest User
PREMIUM SUPERIOR FAMILY ROOM, 2 Double Beds
Stayed in Oct 2024
Family
7 review
4.7/5
Amazing
Posted on Nov 25, 2024
Room is very clean and comfortable, nice breakfast, plenty of choice,
Response from Property: Thank you for this amazing review:)We hope to welcome you again, Céline - Guest Experience Manager
Koomomi si
PREMIUM SUPERIOR Room, 1 King-size Bed
Stayed in Jun 2024
Couples
81 review
2.7/5
Posted on Jul 16, 2024
Location was a bit far as traffic all the time but we saw a RAT in the hotel lobby which isn’t acceptable, for. 4 star hotel.
Response from Property: Dear Tze, Thank you for sharing your feedback further to your stay in our hotel.We sincerely apologize for the inconvenience you experienced with the rat.Be ensured that we have taken all the measures and our team is working to address this issue promptly. Best regards,Romain - Front Office Manager
Guest User
Superior Room, 2 Single Size Beds
Stayed in May 2024
Business travelers
16 review
4.3/5
Very Good
Posted on Jul 18, 2024
Still keeps high level but due to under construction,little smelly and breakfast is not as good as before Covid
Response from Property: Thank you for taking the time to share your experience following your stay with us, Your remarks are precious to us to improve our quality of services.We hope to welcome you again,Céline - Guest Experience Manager
Guest User
Classic King Room
Stayed in Oct 2023
Couples
21 review
3.2/5
Posted on Dec 3, 2023
Location is actually a bit far from the city center and the nearest metro is line 14 which closes at around 10pm due to the renovation so plan your trip carefully or else you'd have to find a bus to drop you off near the hotel. The hotel is around a 2-3 mins walk to Bercy Village. Quite clean and spacious for a room in Paris. I would recommend this hotel. Oh and by the way, some of a amenities are not provided in the room but if you ask the front desk staff, they would give it. Just a little mishap with the front desk staff during our stay, we didn't have the daily 2 bottles of water after checking in and when we called down to the front desk, they were "sure" that they put them in but there was nothing. :/ The photo of the fridge was the two drinks that we bought over from a Carrefour nearby. They said they would come up to check and never did... But I had some other amenities to get from them so eventually they came up and checked the fridge. No apologies from the staff for the misunderstanding and he just went out of the room to get two bottles of water for us. Quite a strange service attitude from them.
Response from Property: We thank you for taking the time to share your experience following your stay with us.Your comments are very precious to us, they allow us to improve the quality of our services.We hope to have the pleasure of welcoming you again very soon,Have a lovely day, Céline - Guest experience Manager
Guest User
Superior Room, 1 King Size Bed
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 17, 2024
We enjoyed our stay, cleaning 💯 customer service 💯
Response from Property: Thank you for this amazing review:) We hope to welcome you again, Céline - Guest Experience Manager
Thomas
Classic King Room
Stayed in Nov 2024
Couples
15 review
4.2/5
Very Good
Posted on Dec 14, 2024
Good service and hotel, a bit old decoration
Response from Property: Thank you for taking the time to share your experience following your stay.Hope to welcome you again Sincerely Céline - Guest Experience Manager
Anonymous User
Classic King Room
Stayed in Feb 2024
Solo travelers
3 review
4.2/5
Very Good
Posted on Mar 10, 2024
Overall the room was clean and tidy and the hotel staff members were very kind for anything. Although the location is a bit far from the center you still have access to the bus stops and the metro nearby. There is also a small shopping town in front of the hotel which was very convenient. Would like to recommend!
Response from Property: Thank you for this lovely review and photos :) We hope to welcome you again! Best regards, Céline - Guest Experience Manager
yuk kei elstan fong
Classic King Room
Stayed in Jun 2023
Couples
3 review
5.0/5
Outstanding
Posted on Aug 3, 2023
The staff and the housekeeper are so nice! Two tabletennis tables and a Foosball Table are ready for anyone to play with, which is awesome! The swimming pool is also wonderful and we had a relaxed 5-day stay in the hotel. Wish we could come again!
Response from Property: Thank you very much for this amazing review.Your satisfaction is our greatest reward!We hope to welcome you again in the future:)Sincerely,Céline - Guest Experience Manager
Guest User
Superior Family Connecting Room
Stayed in Mar 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on May 28, 2024
Beautiful hotel ideal for family and business. Cannot recommend enough!
Response from Property: Thank you for this oustanding review:)We hope to welcome you again!Have a lovely day, Céline - Guest Experience Manager
Nickchin
Superior Room, 2 Single Size Beds
Stayed in Sep 2024
Business travelers
29 review
5.0/5
Outstanding
Posted on Oct 18, 2024
Comfort and nice stay
Response from Property: Thank you Nick Chin, Have a lovely day, Céline - Guest Experience Manager
Guest User
Classic King Room
Stayed in Jul 2023
Couples
1 review
4.7/5
Amazing
Posted on Aug 10, 2023
Lovely hotel in Bercy Village , 20mins walk from Gare De Lyon. Had a wonderful time.thanks to all the staff!
Response from Property: Thank you for this amazing review:)Hope to see you soon, Sincerely, Céline - Guest Experience Manager
Guest User
Classic Twin Room
Stayed in Jul 2023
Family
3 review
2.5/5
Posted on Aug 6, 2023
We were staying at the premise for 3 nights a few days ago. We booked 2 double bed rooms and 1 twin bed standard room. Unfortunately, a double bed standard room was assigned to us when we checked in. We were tired and accepted the situation. The biggest challenge is the disruption of the metro services. Without the metro, the front desk suggested us to take a bus to the Lyon station and then make the transit to the metro system. It was a challenge as the bus station is a good 0.5 km from the hotel and we have to pay double as you will have to pay the bus and metro fee. Bercy is quite far from the tourist spots - ~20 euro taxi ride from Museum Louvre. Imagine you are traveling with 5 kids on rainy days.... We also have concern with the cleanliness of the hotel. We saw mould in the bathtub and bathroom. But at least my daughter did her showering 10 times faster (So she can leave the bathroom asap) 😂 I'm a frequent traveller myself and the hotel would be more than fine for business travel.
Response from Property: Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Paris Centre Bercy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Céline - Guest Experience Manager