HQ3F+2FQ, Alona Beach Rd, Panglao, Bohol Island, 6340, PhilippinesView Hotel Details
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Alona Swiss Resort Guest Reviews
3.6/5
39 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.4
Service3.6
Cleanliness3.7
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All reviews(39)
Positive reviews(22)
Reviews with photos/video(12)
Awesome stay(7)
Friendly host(7)
Great location(6)
Great swimming pool(5)
Room was average(5)
Negative reviews(6)
Pieter Cresswell
Standard King Room
Stayed in Jul 2024
Couples
6 review
3.7/5
Posted on Aug 24, 2024
Was a great stay the only issue is that is is not very close to the beach so there is a bit of a walk and there is a driveway to walk down. There is no restaurant or bar on site however there is a fridge by the reception to buy drinks. Once outside the driveway there is a great restaurant to eat and drink at. The rooms were spacious and the swimming pool was very clean. A great stay!!
Travel Monkey
Standard King Room
Stayed in Jan 2025
Couples
29 review
1.7/5
Posted on Feb 23, 2025
Slow front desk. Rooms are primitive and loud from out utside noises.
Be_brave
Standard King Room
Stayed in Feb 2024
Solo travelers
8 review
4.5/5
Great
Posted on Apr 10, 2024
Very cozy an nice hotel to stay in Alona. Cheap and clean. The stuff is very kind and helpful. Really love it!
Anonymous User
Two Bedroom Apartment with Pool View
Stayed in Jan 2024
Family
24 review
4.7/5
Amazing
Posted on Feb 8, 2024
Hôtel very well situated, close to restaurants, 19 minutes from Alona beach by walking. Quiet area. Nice swimming pool and garden. We had an appartment which is very convenient for families : 2 bedrooms, 2 bathrooms and one living room. There is free water. The only thing is maybe the maintenance of equipment. Some equipments need to be replaced (toilet flush for example and water leaking in one of the bathroom). Otherwise great hotel with nice people who helped us book drivers and organize or trips
Guest User
Standard King Room
Stayed in Feb 2024
Couples
3 review
4.2/5
Very Good
Posted on Mar 25, 2024
Really good hotel with excellent location
Anonymous User
Bungalow with Garden View
Stayed in Dec 2024
Family
1 review
4.0/5
Very Good
Posted on Jan 18, 2025
It was definitely a resort with a great pool in the best location in Bohol.
However, the old facilities were disappointing, and the breakfast and dinner buffet service that did not match its fame were quite poor.
The room felt old, but it was clean, the air conditioning worked well, and the bedding was good.
However, the bathtub in the bathroom. Seriously... It took a long time for the water to drain, so I couldn't use it at all.
I heard the dinner buffet is famous... I even added unlimited drinks. The system is astonishing.. It's just a buffet, but I couldn't take as much food as I wanted. The restaurant staff took the food with an expressionless and insincere attitude.. They grilled seafood skewers one or two at a time... I couldn't eat even one for an hour..
You can't even get the common salad fruits as you want. You have to wait in a long line to get a few pieces.. At breakfast, you can eat pineapple freely, but at night, you had to wait in line to get a few pieces.
The unlimited drinks are also... If you go to the beverage corner and order beer or soda, they will pour you a beer or drink in a large bottle. ㅜㅜ
It's not in the refrigerator, and when the large bottle of drink runs out, they pour a new one and fill it up. The word unlimited makes no sense, so I just had one drink and left.
However, the pool was really nice, and the pizza and beer I ordered from the pool bar were the best.
The beach was good for children to play, but when you come out of the pool to the beach, there are a lot of locals trying to solicit customers. ㅡㅡ
It seems that 90% of the guests are Korean families.
Most of the staff They were friendly. The staff you meet in the hallway greet you with a bright smile.
However, the female staff you meet at the reception when checking in and checking out seem to be tired of the crowds... I felt like they were quite unfriendly. Not all staff are like that, but... I was disappointed.
I think I'll think twice about visiting again. ..
The location and the nice pool are good enough to cover up all the bad points ^^
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Roma Kakao
Standard King Room
Stayed in Jan 2025
Family
4 review
2.0/5
Posted on Feb 12, 2025
We started our acquaintance with this hotel at about 19.00, already in complete darkness. When the driver started to take us to the gateway it became creepy - the road to the hotel simply goes through a seedy alley. When we saw the reception desk on the street with many lizards around, it became scary. When we entered the huge room, where there was a huge spider on the wall, and a smaller spider in the bathroom, then it became a nightmare. The room is so dark, it looks like a coffin. You are literally sitting in a coffin with dim light, only occasionally you can hear the sounds of neighbors (there is no soundproofing at all), the air conditioner is noisy and the refrigerator turns on periodically. The refrigerator will wake you up 5 times a night. And what wonderful roosters start crowing at 4 in the morning! The mosquitoes bit me, they fly out from under a huge gap between the door and the floor. Also, a cockroach the size of my fist and a bunch of ants were killed in the room, because we were stupid and forgot that you can't eat anything inside the room. I paid 5500 rubles for the hotel, I thought that for that kind of money (sorry, for me it's not a little) I would get at least some service. As a result, no one cleaned my room for 3 days, I hung a sign that cleaning was required, as a result, until I personally came up and asked, no one did anything. By the way, one more nuance, remember that you will have to pay 50 pesos to take a towel to the beach. In general, the price is overstated by at least 50%. I am really very upset that I stayed here. I wish everyone to choose a more suitable hotel and get only positive moments from their vacation, unlike me.
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Response from Property: Dear Guest,Thank you for sharing your detailed feedback. We sincerely regret that your stay did not meet your expectations and we apologize for the discomfort you experienced. We understand that first impressions are important, and we're sorry the approach to the hotel and the reception area did not provide the welcoming atmosphere we aim for.Regarding the room, we are concerned about your experience with the spiders, mosquitoes, and other pests. While our location in a natural setting means that wildlife can sometimes make its way indoors, we will review our pest control practices to ensure we can minimize these occurrences. The sound issues you mentioned will also be addressed with our team to improve the overall comfort and quality of rest for future guests.We apologize for the lack of room cleaning and understand your frustration. We will be revisiting our housekeeping procedures to ensure our team is more responsive to guests' needs. As for the towel charge, we will also review our policies to make sure they are clearly communicated to avoid any confusion.We genuinely value your feedback as it helps us improve our services, and we hope you’ll consider giving us another chance in the future.Best regards,Best Regards,Alona Swiss Team
Anonymous User
Standard King Room
Stayed in Dec 2024
Solo travelers
1 review
1.3/5
Posted on Feb 4, 2025
Stayed for 3 nights. Cleaning was only done on the first day. There was no cleaning at all in the following days. The room facilities were very poor. The shower head could not be adjusted. It was uncomfortable to take a shower. The TV was also broken. A new one was moved in later. The Wi-Fi signal was also very poor. The overall experience was poor. I will not stay here next time.
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Response from Property: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay. It is concerning to hear that the cleaning was not properly carried out after your first day, and we will address this with our housekeeping team to ensure more consistent service going forward. We also regret that the shower head, TV, and Wi-Fi did not meet your expectations. We strive to provide functional and comfortable amenities, and we will make sure that any maintenance issues, such as the shower head and TV, are promptly addressed for future guests. We understand how important good Wi-Fi is and will review our signal strength to improve the connectivity. Your feedback is truly valued, and we hope you will consider giving us another chance to provide you with a more pleasant experience in the future.Best Regards,Alona Swiss Team
Павел_Ж
Bungalow with Garden View
Stayed in Nov 2024
Travel with friends
5 review
4.5/5
Great
Posted on Jan 22, 2025
I'll start with the disadvantage, the entrance to the hotel or the approach through a narrow road between the building and the fence, which floods every time after the rain. You walk drowning in water and floating garbage!!! The owner of the hotel should do something about it, add and raise its level. Everything else is very good, clean, cozy, quiet, the girls at the reception are very nice and sociable. Thank you very much!
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Response from Property: Dear Valued Guest,Thank you for sharing your thoughts! We're glad you enjoyed the clean, cozy, and quiet atmosphere, and that our reception staff made a positive impression. We truly apologize for the issues with the access road after rain, and we appreciate you bringing this to our attention. We’ll definitely look into a solution to improve the situation and ensure a better experience for our guests in the future. Thank you again for your feedback, and we hope to welcome you back soon!Best Regards,Alona Swiss Family
Guest User
Bungalow with Garden View
Stayed in Jul 2024
Family
2 review
3.7/5
Posted on Aug 30, 2024
I am satisfied with the location because it is close to Alona Beach and the surrounding commercial area ~
The staff is friendly and it seems to be managed cleanly, but the furniture and facilities are old, and the bungalow bedroom is inconvenient because the kitchen is outside, and sometimes you have to say hello to a baby lizard^^
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Guest User
Standard King Room
Stayed in Jan 2024
Solo travelers
3 review
2.5/5
Posted on May 4, 2024
The room smells, the bedding is quite wet, and the bath towels and bedding were not changed at all during the three nights I stayed there
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Anonymous User
Bungalow with Garden View
Stayed in Aug 2023
Family
3 review
1.0/5
Posted on Oct 7, 2023
Extremely poor check-in experience: 1. The booking page did not remind you that this hotel does not provide toothpaste, toothbrushes, shower caps, combs, shampoo, shower gel, conditioner, and hair dryers, which caused great inconvenience; 2. The rooster starts at 5 o'clock in the morning. Crying, one after another, for half an hour will definitely wake you up; 3. The biggest drawback is that on the day of check-in, I was informed that the entire island would have a power outage from 6:00am to 4:00pm the next day, but I was not informed that even the water supply would be cut off. The next day, I didn’t even wash up. I started the day’s trip with a gray face. When I came back at 9pm, there was still no water or electricity! The hotel's back-up equipment was extremely primitive. After working for a while and taking a break for half a day, we stayed in despair in the dark and hot environment. The whole family went swimming in the sea that day. We were covered in salt and were sticky and couldn't take a shower. It was pitch dark and we couldn't pack our luggage and change hotels. Regarding this, , the front desk staff didn't have a single sorry throughout the whole process, only it's not our fault. The picture is actually taken in the hotel bathroom, there is nothing except the shower head, not even a door or curtain.
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Guest User
Bungalow with Garden View
Stayed in Jan 2024
Family
13 review
4.0/5
Very Good
Posted on Feb 10, 2024
It is far away from the main beach. It is recommended to book a hotel near the main beach. It takes 10 minutes to walk. Don't dare to use the swimming pool. Value for money is okay, but there is no breakfast
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Standard King Room
Stayed in May 2023
Couples
14 review
4.7/5
Amazing
Posted on Jun 20, 2023
It seemed like a little old facility, but the staff were very, very, very kind, and I think it was a male owner, but the owner was very, very kind.
I booked this accommodation to stay for a short while before going to the airport.
I had a good rest
It was good enough and good.
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Response from Property: Thank you so much for taking your time to write a review, we really appreciate it. Also thank you again for those kind and amazing words, see you soon again, your Alona Swiss Resort Family
Guest User
Standard King Room
Stayed in Nov 2023
Travel with friends
3 review
3.0/5
Posted on Feb 12, 2024
I don’t like the boss, the front desk is good, I have to tell you to clean up, but I won’t clean up if you don’t talk.