Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities9.0
Service8.9
Cleanliness9.4
Filter by:
Sort by:
All reviews(74)
Positive reviews(74)
Reviews with photos/video(19)
Awesome rooms(15)
Awesome stay(10)
Delicious breakfast(8)
Great location(8)
Clean and tidy(7)
Friendly staff(7)
Loved the view(5)
Explorer2023
Standard 2 Single Beds Ocean View
Stayed in Jan 2025
Couples
96 review
9.5/10
Amazing
Posted on Feb 11, 2025
The shower was very good and it even had the timer to control how long the water will run.
Response from Property: Thank you very much for staying at the ANA Crowne Plaza Kushiro.Your room shower was highly rated, and all our staff are very pleased that you felt comfortable in your room.We will continue to strive to improve our services so that we can provide you with even greater satisfaction. All our staff look forward to welcoming you back.
TanVeronica
Standard 2 Single Beds Ocean View
Stayed in Jul 2024
Couples
2 review
8.0/10
Very Good
Posted on Aug 8, 2024
View of the sea from our room was great. The breakfast spread was good and service of staff in the hotel was pleasant.
Guest User
Premium Twin Room With Ocean View(Corner Twin Room)
Stayed in Dec 2023
Business travelers
28 review
9.0/10
Great
Posted on Jan 31, 2024
Great hotel but very little English spoken by the staff. Location is convenient for fast food and Fisherman’s Wharf and farmers market.
A word of advice. Choose a larger room. I was there for several days and appreciated the extra room. I saw some of their standard room and they sure looked a bit small. Kuchiro is a compact city and easy to walk around on foot. This is a nice hotel. Restaurant is good, but breakfast buffet has very small potions to take. They are also very strict on their closing time. They expect you out when the restaurant is set to close.
All in all I think the best choice in Kuchiro.
Pastos Christos
Semi Single Room with Ocean View
Stayed in Jan 2024
Business travelers
4 review
10.0/10
Outstanding
Posted on Feb 11, 2024
Great hotel and great location. The only hotel to go at Kushiro in my opinion.
Response from Property: Thank you very much for choosing ANA Crowne Plaza Hotel Kushiro.Thank you for taking time out of your busy schedule to write a review of our hotel.We are very happy to hear that you enjoyed the view and that we received your compliments. We will do our best to make your next stay even more satisfying, and we look forward to your continued patronage. We look forward to seeing you again soon.
adammartin
Single Room with City View
Stayed in May 2023
Solo travelers
5 review
8.5/10
Very Good
Posted on Jun 25, 2023
I had a comfortable stay ^^
Guest User
Single Room with City View
Stayed in Nov 2022
Solo travelers
1 review
9.5/10
Amazing
Posted on Dec 22, 2022
The staff is very helpful, the location is great and also the room is very nice with a good view of Kushiro.
The room is very clean and there’re plenty of amenities for you.
JackieX
Standard 2 Single Beds Ocean View
Stayed in Feb 2025
Travel with friends
104 review
8.5/10
Very Good
Posted on Mar 6, 2025
The most praiseworthy thing is the towels. They are new and soft. Unlike other hotels, they put towels on the first day and replace them the next day, which are hard and old. In addition, there is a cake shop in the lobby, which is delicious.
The worst thing is the breakfast. We arrived at 8:15 on the first day (end at 9), and many things were gone, but no one added them. As for the supermarkets, they don’t control the inventory so much. On the second day, we had to hurry and arrived at 7:45. Finally, we figured out that everything was only the amount at the beginning, and they would not be replenished after eating them all. Haha.
The room size is OK, but the layout is a bit strange. Only a thin person can pass between the wardrobe and the bed. If you are a little fat, you have to turn sideways. I had a hard time putting my 26-inch suitcase on the luggage rack inside. The air circulation is not very good. It would be better if the window could be opened. There is a note in the drawer that says there is only heating in winter and the temperature cannot be adjusted. If it's too hot, you can turn off the air conditioner (I've tried it and almost suffocated me, and the temperature was still high because the rooms above, below, and around me had heaters) or ask the hotel for an air cooler (but where to put it?). I guess there are too many guests complaining.
Original TextTranslated by Google
Response from Property: 非常感謝您入住釧路全日空皇冠假日酒店。我們還要感謝您在百忙之中抽出時間給我們發來您的反饋意見。我們非常榮幸地收到您對客房毛巾和 TEA LOUNGE CAFÉ DE H 蛋糕的稱讚。如果我們能為客人創造美好的回憶提供任何幫助,我們將非常高興。然而,儘管您在眾多酒店中選擇了我們的酒店,但兩天來早餐都沒有得到補充,給您帶來了不便,對此我們深表歉意。我們還對房間的大小、佈局和空調給您帶來的不便表示歉意。我們將向酒店負責人和各部門彙報您的寶貴意見,並盡一切努力改善情況,讓客人滿意。在此,我們對給您帶來的不便表示誠摯的歉意,並對您的寶貴意見表示衷心的感謝。我們衷心希望您今後繼續光顧全日空釧路皇冠假日酒店和洲際酒店集團酒店。我們全體員工期待您再次光臨本酒店。
wangwenbin
Standard Twin Room with Ocean View Top Floor
Stayed in Dec 2024
Booked for others
11 review
8.0/10
Very Good
Posted on Jan 12, 2025
The room is in very good sanitary condition and very convenient to live in. The service provided by the waiter is very good, making people feel at home. The hotel environment is good and it is definitely worth staying in.
Original TextTranslated by Google
Response from Property: 非常感謝您選擇釧路全日空皇冠假日酒店。我們還要再次感謝您對我們的客房和熱情好客的讚譽。我們將繼續努力,為您提供一家符合您期望的酒店。期待您的再次光臨。
Ganyi
Premium Twin Room With Ocean View(Corner Twin Room)
Stayed in Jan 2025
Family
1 review
10.0/10
Outstanding
Posted on Feb 23, 2025
The location was great and the room was spacious, I was very satisfied
Original TextTranslated by Google
Response from Property: ANAクラウンプラザホテル釧路をご利用いただき誠にありがとうございます。 また、お忙しいところご感想をお寄せ頂き感謝申し上げます。ロケーションやお部屋につきまして、お褒めのご感想を賜り大変光栄でございます。心より御礼申し上げます。お客様の素敵な想い出づくりに少しでもお手伝いをする事ができましたら誠に幸いに存じます。今後もご満足いただけるホテル空間を演出できますよう、より一層努めて参りたいと存じます。またのご来館をスタッフ一同、心よりお待ち申し上げております。
Guest User
Standard 2 Single Beds Ocean View
Stayed in Nov 2024
Travel with friends
5 review
10.0/10
Outstanding
Posted on Jan 3, 2025
The hotel with the most beautiful window view in Hokkaido. The room is not big, but it is very clean and the service is very good. Although the front desk guy's English is not very good, he works very hard. It would be smoother to communicate directly with Japanese translation software
Original TextTranslated by Google
Response from Property: 非常感謝您入住釧路全日空皇冠假日酒店。對於由於缺乏會説英語的工作人員而造成的任何不便,我們深表歉意。我們所有的工作人員都非常高興收到您對您房間的景觀和我們工作人員的響應能力的高度讚揚。非常感謝。我們很高興能夠幫助我們的客户創造回憶。今後我們將繼續更加努力。我們期待您再次光臨我們的酒店。
dndhjj
Premium Twin Room With Ocean View(Corner Twin Room)
Stayed in Dec 2024
Family
67 review
10.0/10
Outstanding
Posted on Feb 4, 2025
The breakfast is good, on the top floor, the view is great
Original TextTranslated by Google
Response from Property: 非常感謝您入住釧路全日空皇冠假日酒店。我們非常榮幸您對我們的早餐和早餐場所的景觀給予如此積極的評價。我們再次向您表示最誠摯的謝意。我們將繼續努力提升我們的服務,以提供更加滿意的酒店體驗。我會盡力。我們全體員工期待您再次入住。
Guest User
Semi Single Room with Ocean View
Stayed in Sep 2024
Solo travelers
46 review
9.2/10
Great
Posted on Oct 11, 2024
I also paid to upgrade to a sea view room (the front desk guy's English was so poor that he said the 14th floor was the 24th floor). I was satisfied with the cleanliness of the room, but I had one nauseating thing during breakfast. I was about to eat some salad, but there was a long hair in it 🤮 ... It's about 15 minutes away from the JR station. It's nice on the pier. If you have a sea view room, the sunset is nice when the weather is good.
Original TextTranslated by Google
Mr_31
Semi Single Room with Ocean View
Stayed in Jun 2024
Solo travelers
69 review
9.5/10
Amazing
Posted on Jul 27, 2024
Facilities: 80
Hygiene: 100
Environment: 90
Serves: 100
The hotel is close to Nimai Bridge and Kushiro Kanraku Street.
Easy access
Except that the hardware facilities are a bit old, everything else is OK.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at ANA Crowne Plaza Kushiro.
We also appreciate you taking time out of your busy schedule to give us your feedback.
We're glad to hear you enjoyed our hotel's location.
We will share your opinions on the hardware facilities with the relevant department managers and work hard to improve them in the future.
We would like to thank you for your continued patronage.
Anne
Semi Single Room with Ocean View
Stayed in Jun 2024
Family
10 review
10.0/10
Outstanding
Posted on Jul 27, 2024
The room has a good view and is clean. The breakfast food is rich and delicious. The dining view is very good. The service staff worked hard to prepare seafood dishes, snacks, drinks, etc. Thank you very much! Laundry and gym are provided free of charge, which is even more appreciated. There is classical music in the lobby on the first floor that baptizes the soul. It is really enjoyable to stop and listen.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at ANA Crowne Plaza Kushiro. We also thank you for taking the time out of your busy schedule to fill out our questionnaire.
We are glad to hear that you had a pleasant stay at our hotel. Thank you again from the bottom of our hearts.
We are also honored to receive your compliments on our staff's hospitality and facilities.
We would be delighted if we could be of any help in creating wonderful memories for our guests. We will continue to work hard to improve our services to ensure your satisfaction with this hotel. We sincerely look forward to your next visit.
hungshuhui
Standard 2 Single Beds Ocean View
Stayed in Jun 2024
Family
55 review
8.5/10
Very Good
Posted on Jul 6, 2024
The breakfast is quite rich, and there is a free washing machine. The room faces the harbor, and the scenery and sunset are good. Although the hotel is not too new, there are Temp pillows to choose from. Overall, it is OK! There is a parking lot underground.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing ANA Crowne Plaza Kushiro. We would also like to thank you again for taking the time out of your busy schedule to provide us with your feedback on our hotel. We will continue to improve our services and provide you with a more satisfactory time and space. We look forward to your next visit to our hotel.