1 Chome-4-20 Ironai, Otaru City, Hokkaido, 047-0031, JapanView Hotel Details
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Hotel Sonia Otaru Guest Reviews
4.3/5
Very Good
272 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(272)
Positive reviews(254)
Reviews with photos/video(103)
Loved the view(33)
Delicious breakfast(26)
Relaxing hot springs(20)
Close to scenic area(11)
Perfect for business trips(7)
Well designed(7)
Poor air conditioning(4)
Luggage delivery service(3)
Negative reviews(18)
Julia369
Comfort Twin Room Non smoking
Stayed in Feb 2025
Couples
18 review
5.0/5
Outstanding
Posted on Mar 11, 2025
The nice hotel in very central location just at the canal.
Hotel has vending machine, washing machine and onsen. Downstairs is very nice cosy cafe and grill restaurant.
Rooms are very clean. We enjoyed our stay.
Response from Property: Thank you very much for choosing Hotel Sonia Otaru from among the many accommodations available.
Our hotel's greatest appeal is its convenient location right in front of the Otaru Canal and within walking distance of tourist attractions, as well as the fact that we have a hot spring on site.
We are very happy that you had a comfortable stay at our hotel.
We hope that you will choose our hotel again when you visit Otaru. All of our staff look forward to seeing you again.
Hotel Sonia Otaru Front Desk
Anonymous User
Accessible Deluxe Twin Room Non Smoking
Stayed in Feb 2025
Couples
6 review
3.0/5
Posted on Mar 4, 2025
location is good , room environment normal .
Pillow wads too same , look like not to normal sleeping pillow , it’s come from sofa (square pillow)
Response from Property: Thank you very much for staying at Hotel Sonia Otaru.
We would like to thank you again for taking time out of your busy schedule to give us your feedback.
However, we are sorry to hear that you did not feel very comfortable during your stay.
We have prepared the same pillows as usual in each room, but if you need additional pillows, please let us know at the front desk and we will do our best to accommodate you.
We regret that we could not meet your expectations during your stay this time, but we hope that you will have another opportunity to stay with us at Hotel Sonia Otaru.
Hotel Sonia Otaru Reception
Globetrotter & Hiker
Standard Twin Room A With Canal View Non Smoking
Stayed in Jan 2025
Couples
12 review
4.2/5
Very Good
Posted on Feb 28, 2025
I had a pleasant one night stay at Hotel Sonia. The hotel's location was excellent, situated in front of the Otaru Canal and within walking distance to shopping and dining areas, as well as the train station (though snowy conditions made it a bit tricky). While the hotel lobby looked modern, the room interior felt outdated. Note that late check-out comes with a 2000 JPY per hour fee, so plan accordingly. Overall, it was a decent one-night stay.
Response from Property: Thank you for staying at Hotel Sonia Otaru.
We would also like to thank you for taking the time to post your review of our hotel despite your busy schedule.
Our hotel is located about a 10-minute walk from Sakaimachi Street, a major tourist spot, making it a convenient location for sightseeing.
On Sakaimachi Street, you can enjoy shopping for sweets from famous restaurants such as LeTao and Kitakaro, as well as eating Zangi and seafood.
This is a spot that you should definitely visit if you come to Otaru.
We are very happy that we were able to help you with your sightseeing and that you had a comfortable stay at our hotel.
We will use your valuable feedback about the hotel as a reference for the future, so we hope you will choose our hotel again when you visit Otaru.
Hotel Sonia Otaru Front Desk
Guest User
Standard Twin Room B With Canal View-Non-Smoking
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 19, 2024
That’s very convenient place and easy access to many places .. either for foods or viewing .. just perfect locations and friendly staffs ❤️
Response from Property: Thank you very much for choosing Hotel Sonia Otaru from among the many accommodations available.
Our hotel has good access to tourist attractions, and we are confident that we can assist you with your trip to Otaru.
We are also very pleased to hear that you found our staff friendly.
Although our English is not perfect, we hope that our conversations with you will become part of your travel memories.
All our staff look forward to welcoming you again.
Hotel Sonia Otaru Front Desk
SPOKOKP
Canal Superior Twin Non Smoking
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Feb 9, 2025
Will stay here again if I visit there, Recommended call a taxi to the hotel, street is slippery and take a while for a walk but worth to stay, th view and location is perfect for the carnal
Response from Property: Thank you for staying at Hotel Sonia Otaru.
It is about a 10 to 15 minute walk from JR Otaru Station to our hotel, but we understand that it may be difficult to get around while carrying baggage and the footing is poor.
There is a taxi pool at Otaru Station and a taxi phone at our hotel, so please feel free to use them if necessary.
Also, depending on the weather and whether there are any vacant taxis, it may take some time. We appreciate your understanding.
We hope you will use our hotel again.
All our staff look forward to welcoming you.
Hotel Sonia Otaru Front Desk
Guest User
Canal Superior Twin Non Smoking
Stayed in Nov 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Directly opposite tje Otaru canal and near the canal cruise. Great views.
Response from Property: Thank you very much for staying at Hotel Sonia Otaru.
We would also like to thank you for taking the time to post your review of our hotel despite your busy schedule.
Our hotel is located right in front of the Otaru Canal, so you can enjoy the beautiful view of the canal from your room.
This great location is the hotel's greatest attraction, and it has been well received by our guests.
We would be grateful if you would choose our hotel again if you visit Otaru again. We look forward to seeing you again.
Hotel Sonia Otaru Front Desk
Guest User
Standard Twin Room Non smoking
Stayed in Nov 2024
Family
20 review
3.0/5
Posted on Dec 24, 2024
Closed to scenic spot, with onsen, but the hotel is very old styled.
Response from Property: Thank you very much for staying at Hotel Sonia Otaru. We would also like to thank you for posting a review.
We are very pleased to hear that you enjoyed the view from your room and the hot springs.
Our hotel consists of three buildings: the existing north and south buildings and the new main building. The building differs depending on the room type, so we hope you will enjoy the new main building next time.
We hope you will come and stay at Hotel Sonia Otaru again when you visit Otaru.
Hotel Sonia Otaru Front Desk
Koorisu
Comfort Twin Room Non smoking
Stayed in Dec 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jan 22, 2025
pleasant experience and great customer service
Response from Property: Thank you very much for staying at Hotel Sonia Otaru.
All of our staff would like to thank you for your comments and words of praise.
We are relieved to hear that you were satisfied with your stay and that you experienced no inconveniences.
We are also honored that you were pleased with the service provided by our hotel staff.
We will continue to strive to provide services that will satisfy all of our guests.
All of our staff look forward to welcoming you again.
Hotel Sonia Otaru FrontDesk
Noah
Canal Superior Twin Non Smoking
Stayed in Oct 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 8, 2024
Great location with big room. Directly opposite the Otaru Canal Cruise boarding point!
Response from Property: Thank you very much for staying at Hotel Sonia Otaru.
We are touched by your warm comments about our hotel.
Our hotel is located right in front of the Otaru Canal, so you can view the canal from your room.
In addition, the Otaru Canal Cruise pier and the tourist spot of Sakaimachi Street are within walking distance, so we hope we can help you with your sightseeing in Otaru.
Your words of praise are an encouragement to us. If you are in the area again, please be sure to request Hotel Sonia Otaru.
Hotel Sonia Otaru Front Desk
Guest User
Comfort Twin Room Non smoking
Stayed in Nov 2024
Other
56 review
5.0/5
Outstanding
Posted on Dec 22, 2024
Thank you very much for your help to a patient.
Response from Property: Thank you very much for staying at Hotel Sonia Otaru.
We would also like to thank you for taking the time to leave your feedback on our hotel despite your busy schedule.
We are very pleased to hear that you were satisfied with your stay at our hotel.
We will continue to strive to improve our services without being complacent with the feedback we receive from our customers, so we hope that you will use our hotel again.
Hotel Sonia Otaru Front Desk
Bon_voyage101
Standard Twin Room B with Canal view Non smoking
Stayed in Jun 2024
Family
2 review
4.5/5
Great
Posted on Aug 5, 2024
Amazing location (10min walk from JR Station, 12-15min walk to main shopping street), great view facing the canal. Staff were very friendly. Overall facilities seemed old but very clean and well maintained. I would recommend this hotel to others!
Response from Property: Thank you for staying at HOTEL Sonia Otaru.
It is always a pleasure to read such good comments about our hotel, and we are delighted to hear that you had a great stay.
Your warm remarks are sincerely appreciated, and further encourage us to work hard to provide more guest-friendly accommodation.
We hope to welcome you again at our hotel.
Front desk, HOTEL Sonia Otaru
Riss
Large Twin Room A Non Smoking
Stayed in Oct 2024
Travel with friends
16 review
4.2/5
Very Good
Posted on Dec 3, 2024
The room is nice with a good view whilst there is a stair to step when going in and out bathroom which is quite dangerous.
Response from Property: Thank you for staying at Hotel Sonia Otaru.
Our hotel is located right in front of the Otaru Canal, so you can enjoy the view of the canal from your room window.
We are very pleased that you enjoyed the beautiful view.
We also apologize for the inconvenience caused by the step in the bathroom. Although it is difficult to immediately improve things related to facilities, we will use your valuable feedback as a reference for the future so as not to waste it.
We would be grateful if you would use our hotel again.
We look forward to meeting you.
Hotel Sonia Otaru Front Desk
Guest User
Standard Twin Room A With Canal View Non Smoking
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 15, 2025
Friendly staff and good location, dont need to worry about travel
Response from Property: Thank you very much for choosing Hotel Sonia Otaru from among the many accommodation options.
We are very happy to receive your compliments regarding our staff and location.
We are especially honored to hear that our staff were friendly, and we hope that the communication between you and our hotel staff will remain as a fond memory of your trip.
We hope that you will use our hotel again.
All our staff look forward to seeing you again.
Hotel Sonia Otaru Front Desk
Guest User
Standard Twin Room B With Canal View-Non-Smoking
Stayed in Nov 2024
Family
6 review
4.5/5
Great
Posted on Dec 21, 2024
Breakfast was very normal. Service was good. Location was good.
Response from Property: Thank you very much for choosing Hotel Sonia Otaru from among the many accommodation options.
We are very happy that you were satisfied with our services and location. Among all the warm comments, your satisfaction with our service gives us confidence in the future.
We will continue to work hard to ensure that each and every guest has a comfortable stay, so we hope you will choose our hotel again the next time you visit Otaru.
All of our staff look forward to welcoming you again.
Hotel Sonia Otaru Front Desk
CharxxxneL
Standard Twin Room A With Canal View Non Smoking
Stayed in Jan 2024
Family
5 review
4.7/5
Amazing
Posted on Feb 27, 2024
Every facilities are good , rooms are good though , food was nice !
Response from Property: Thank you very much for choosing Hotel Sonia Otaru from among the many accommodation facilities available. We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback.
All of our staff are very happy to receive your kind words. We will continue to strive to improve our services without being complacent with the words of our customers.
All of our staff are looking forward to your next visit.
Hotel Sonia Otaru