Conrad Osaka

Conrad Osaka Reviews

Conrad Osaka

Nakanoshima 3-2-4 Nakanoshima Festival Tower West, Kita Ward, Osaka City, Osaka Prefecture, 530-0005, JapanSee Hotel Details
Conrad Osaka
Conrad OsakaConrad OsakaConrad Osaka
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Guest Reviews

9.5/10
Amazing
233 review
Verified reviews
Location9.6
Amenities9.5
Service9.1
Cleanliness9.6
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All reviews(233)
Positive reviews(231)
Reviews with photos/video(73)
Awesome rooms(50)
Awesome amenities(26)
Delicious breakfast(19)
Large rooms(17)
Great location(17)
Loved the night views(8)
Luxurious(6)
Easy to get around(6)
Negative reviews(2)
Guest User
Deluxe King Room
Stayed in Apr 2024
Family
1 review
7.0/10
Posted on May 26, 2024
Extremely bad service especially for a luxury hotel. Air-condition in room was hardly working, very suffocating for summer. Explained it to the night receptionist. Who immediately replied why could we bear with it on the first night. Sent a fellow service staff who stuck a temperature rod deep into the vent to show the air con was working fine. Couldn’t understand that there was no wind. On the check out day, asked the concierge on the ground floor to help book a bigger taxi in the morning as there were more people and bags. The person replied “yes, yes, yes”. Came back in late afternoon to confused looks.
Response from Property: Thank you very much for staying at our hotel the other day.However, we deeply regret to hear about the poor experience you had here. Here at Conrad we strive to constantly offer excellent and dependable service at all of our location. We will ensure all of our staff will provide genuine hospitality in the future. We would love to thank you for input and for bringing attention to this issue. We value all feedback from you have written here into serious consideration in the future. We hope to see you again and look forward to your next stay with us.
McCallum
Premium View King Room
Stayed in Apr 2023
Couples
1 review
9.5/10
Amazing
Posted on May 29, 2023
Really incredible. Highest quality, very comfortable. Breakfast buffet selection was incredible. The city view from our room and from the lobby is worth the fee in itself.
Response from Property: We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.We certainly look forward to welcoming you back to stay with us when you next visit Osaka.
Guest User
Premium View King Room
Stayed in Sep 2023
Couples
7 review
9.5/10
Amazing
Posted on Nov 3, 2023
Super awesome views, super clean room and very spacious room. Service was immaculate as well.
Response from Property: Thank you for your generous post and we are glad that you enjoyed your stay at Conrad Osaka.We sincerely hope that we will get the chance to welcome you back, please do let us know when you plan to visit again.
Papan
Deluxe King Room
Stayed in Jan 2023
Couples
16 review
10.0/10
Outstanding
Posted on Mar 3, 2023
super good hotel, the view is prefect, clean hotel, nice staffs, good location, will stay again next time
Response from Property: Thank you for staying at Conrad Osaka and writing us valuable feedback.Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay.
Guest User
Deluxe King Room
Stayed in Apr 2023
Travel with friends
2 review
10.0/10
Outstanding
Posted on Jun 2, 2023
A luxury hotel with 5 star service and location
Response from Property: Thank you very much for having us stay at our hotel.We will continue to promote better service in the future.We sincerely look forward to your next visit.
JLau
Executive Corner King Room
Stayed in Dec 2022
Family
535 review
10.0/10
Outstanding
Posted on Jan 29, 2023
Good location very convenient and close to Jr station good service
Response from Property: Thank you for your generous post and we are glad that you enjoyed your stay at Conrad Osaka.We look forward to the pleasure of welcoming you back to Conrad Osaka, hopefully sometime in the near future.
Guest User
Premium View Twin Room
Stayed in Jun 2023
Couples
2 review
8.5/10
Very Good
Posted on Jul 24, 2023
great view!
Response from Property: Great to read that you enjoyed your stay - we really are in a fantastic location & have views to match!We hope to have the pleasure of welcoming you back again in the future.
man35335
King Room-Accessible
Stayed in Sep 2022
Couples
6 review
10.0/10
Outstanding
Posted on Oct 23, 2022
Nice hotel and good service
Guest User
Deluxe Twin Room
Stayed in Mar 2025
Family
17 review
9.2/10
Great
Posted on May 3, 2025
The view is great, and the breakfast is good too! Some waiters are very flattering. They came out of the restaurant at about the same time. When they saw the foreigners in front, they almost laughed to the ground. When they saw us in the back, they just ignored us.
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Response from Property: 感謝您分享您的反饋!很高興您喜歡我們酒店窗外開闊的視野和我們引以為傲的早餐。 對於您提到的員工服務態度問題,給您帶來不愉快的經歷,我們深感抱歉。我們會加強員工的培訓,確保每位客人都能感受到熱情和周到的服務。衷心希望我們能夠有再次為您提供服務的機會,也歡迎您隨時聯繫我們告知您的任何意見或者建議,我們將不斷提升唯您獨享的奢華體驗。
hime_queen
Executive King Room
Stayed in Mar 2025
Couples
3 review
10.0/10
Outstanding
Posted on Apr 23, 2025
I extended my stay at short notice, but the room had a wonderful view. The food in the lounge was also delicious.
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Response from Property: この度は当ホテルをご利用いただき、誠にありがとうございます。お越しいただくお客様の心にコンラッド大阪でお過ごしいただいた時間が、素敵な想い出となれれば幸いでございます。 今後もお客様にご満足いただけるサービスを提供できるよう努めてまいりますので、 ぜひまたのご利用をお待ちしております。
Lemengdengdejiajia
Premium View King Room
Stayed in Mar 2025
Family
9 review
10.0/10
Outstanding
Posted on Apr 9, 2025
The Conrad Hotel is a high-end hotel under Hilton. Its biggest feature is that you can experience the view of Osaka city skyline. The high-altitude view is really shocking, just like living in the clouds. There are many beautiful artworks in the lobby, which is very suitable for taking pictures. The hotel's breakfast and room ordering are relatively rich, and there are many suitable for children.
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6/7
Response from Property: 感謝您選擇康萊德酒店,並分享您的寶貴體驗。我們很高興您喜歡酒店的高空景觀,能夠讓您感受到如同置身雲端的震撼。我們也很欣慰您對大堂藝術品的讚賞,這正是我們希望為客人提供的獨特氛圍。此外,能聽到您對早餐和客房點餐的滿意,我們感到非常欣慰。我們始終致力於為每位客人提供豐富的美味選擇。我們真誠期待您的再次光臨,祝您生活愉快!
Guest User
Deluxe King Room
Stayed in Jan 2025
Business travelers
2 review
9.7/10
Amazing
Posted on Feb 8, 2025
The swimming pool is good, suitable for business trips, the high-altitude scenery is good, but the service is not very enthusiastic, the location is also OK, close to the city center, and there are not many parent-child projects
Original TextTranslated by Google
Response from Property: 感謝您選擇入住大阪康萊德酒店,並分享您的寶貴意見。很高興您喜歡游泳池和高空風景。 同時,我們也注意到您對服務熱情度的反饋,我們會加強員工培訓,提升服務質量。 關於地理位置,我們會繼續努力為客人提供更好的出行建議。 再次感謝您的入住,期待您下次繼續選擇我們酒店。
Guest User
Premium View King Room
Stayed in Dec 2024
Family
17 review
10.0/10
Outstanding
Posted on Feb 11, 2025
Second time staying here, the facilities and service are very good, the transportation is convenient, downstairs is Higobashi Station, one stop to Umeda, two stops to Shinsaibashi. By the way, the Shinto Ramen at Exit 2 of Higobashi is especially delicious.
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Response from Property: 感謝您再次選擇我們的酒店並分享您的入住體驗!很高興您對我們的設施和服務感到滿意。 交通便利是我們的一大優勢,能夠讓您輕鬆前往梅田和心齋橋。同時,感謝您推薦肥後橋2號口的神虎拉麪, 我們相信其他客人也會喜歡這個美食。期待您的下次光臨! 祝您生活愉快!
Bimusengni
Deluxe Twin Room
Stayed in Dec 2024
Family
13 review
9.7/10
Amazing
Posted on Jan 27, 2025
There is a subway station downstairs, one kilometer away from Umeda, not too far but not too close. It's a bit far to walk, so it's awkward to take a bus, and it's not worth taking a taxi. The hotel toilet can't be opened electrically, which shouldn't be the case. The above are the disadvantages. Apart from these two points, the rest are advantages.
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Response from Property: Thank you for choosing us among many hotels and leaving us a detailed review. We regret that our location and room facilities failed to satisfy you. We are very sorry to have let you down. We will comprehensively review your valuable feedback and strive to improve our service quality. An outstanding guest experience is the cornerstone of our brand and your feedback helps us keep improving. Thanks again for your input. We will be waiting for you and are always ready to welcome you back in the best possible condition.
Guest User
Deluxe King Room
Stayed in Dec 2024
Family
4 review
10.0/10
Outstanding
Posted on Jan 24, 2025
Hotels in Japan are like this, either they are clean and provide a place for sleeping, but the space is small. If you want a comfortable and spacious hotel, you can only choose a hotel like Conrad. The kids really like the view from the hotel, it's great.
Original TextTranslated by Google
6/9
Response from Property: 感謝您給予我們酒店的好評。很高興您和您的孩子們喜歡酒店的景觀。我們一直致力於為客人提供舒適的環境和優質的服務。如果您有任何其他建議或需求,請隨時告訴我們。期待您再次光臨,祝您生活愉快!