Joytel Hotel Osaka Shinsekai Reviews

Response from Property: Hi Guest,Thank you for your wonderful feedback.We are so delighted to hear that you had a pleasant stay here with us and really like the location sorrounded by the convenient area.We are very pleased to recieve your high evaluation and reccomendation.We incredibly happy to know that you feel so accomodated during your stay.We ourselves, will make sure to continue the best services that satisfies our guest.Looking forward to seeing you again here in Osaka.Thank you very much...A warm regards to you,JOYTEL HOTEL OSAKA SHINSEKAI

Response from Property: Thank you so much for your wonderful 10/10 review and for taking the time to share your exceptional experience with us! We are absolutely thrilled to hear that every aspect of your stay exceeded your expectations.It brings us immense joy to know that you found our location beside Shinsekai so convenient, with easy access to Don Quijote and the train station. We're particularly delighted that you enjoyed the scenic walk back to our hotel with those beautiful views of Tsutenkaku Tower against the expansive sky - it's one of the special charms of our location that we're very proud of.We're also overjoyed that our breakfast spread provided you with such a delightful and comfortable start to each day. Our culinary team works hard to offer a variety of fresh, quality options, and knowing it contributed to making your mornings special means the world to us.Your perfect scores across all categories - facilities & amenities, cleanliness, location, and service - are truly the highest compliment we could receive. This feedback motivates our entire team to continue delivering the exceptional hospitality that you experienced.We would be absolutely honored to welcome you back on your next visit to Osaka. Thank you again for choosing our hotel and for being such a wonderful guest!Joytel Hotel Osaka Shinsekai

Response from Property: Dear Valued Guest,Thank you very much for your recent stay and for taking the time to share such an insightful and gracious review. We are truly honored to receive a perfect score of 10.0 across all aspects of your experience — from cleanliness and amenities to service and location.Your recognition of the spaciousness of our 32-square-meter rooms, despite the building’s historical architecture, means a great deal to us. We sincerely appreciate your understanding regarding the air conditioning in the main building and your kind words about our superb location — just steps from the JR line and adjacent to a luxury shopping district.We are especially grateful that you would “strongly recommend” us. This expression of confidence is one of the highest compliments we can receive. Our team will continue striving to offer an exceptional level of hospitality that exceeds expectations.We look forward to welcoming you again with heartfelt sincerity.Warmest regards,Joytel Hotel Osaka shinsekai

Response from Property: Thank you very much for choosing our hotel and for awarding us the highest rating of 5.0. We are delighted to hear that you had a "Great stay, a more spacious room in Osaka, especially near the local train station," and that you found our accommodations comfortable.Our hotel prides itself on offering spacious rooms and convenient access to major train stations. We are honored to have met your expectations and will continue striving to provide a comfortable stay for all our guests.Thank you again for taking the time to share your feedback. We look forward to welcoming you back in the future.Joytel Hotel Osaka Shinsekai

Response from Property: First and foremost, I want to sincerely apologize for the distress and discomfort you experienced during your stay with us. I also regret the delay in our response and thank you for your patience.Please rest assured that your safety is our top priority. We have already filed a police report on May 21st, and the investigation is ongoing. We will keep you informed of any updates as soon as we receive them.Regarding your refund, this is being processed through Trip.com. Please kindly check your email from Trip.com for the latest information. Should you have any questions or concerns, feel free to reach out to us directly at any time.We are taking this matter very seriously and are thoroughly reviewing our security procedures to prevent such incidents from happening again. I truly hope this helps to ease your worries and that the rest of your trip in Japan is safe and enjoyable.Once again, I deeply apologize for the inconvenience and appreciate your understanding.Warm regards,Yuuki NagamoriJoytel Hotel Osaka Shinsekai

Response from Property: Thank you very much for staying at Joytel Hotel Osaka Shinsekai.We are truly delighted to hear that you enjoyed a clean and comfortable stay with us, including the excellent air conditioning, and especially the beautiful view of the iconic Tsutenkaku Tower right from your room. We are also pleased that our welcome treats—sake and ice cream—added a memorable touch to your visit.Your kind words mean a lot to our team and inspire us to continue providing heartfelt hospitality with international standards of excellence. Should you have the opportunity to visit Osaka again, we would be honored to welcome you back.Joytel Hotel Osaka Shinsekai – Front Desk

Response from Property: Dear Guest,Thank you very much for choosing Joytel Hotel Osaka Shinsekai and for awarding us a perfect score of 5.We are truly grateful for your generous praise regarding the cleanliness of our facilities, the convenient location surrounded by dining options, and most importantly, our passionate and friendly staff.We are delighted that you also enjoyed the complimentary beer/sake and ice cream—our small gesture to warmly welcome our valued guests.It is our sincere hope to serve you again in the near future, and we remain committed to providing heartfelt hospitality and an impeccable stay for every guest.Warmest regards,Joytel Hotel Osaka Shinsekai – Front Desk

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to hear that you found our location to be convenient, with easy access to multiple train stations and nearby shopping options such as Don Quijote. Our goal is to provide our guests with a comfortable and well-situated stay, so we are glad that our location met your expectations.We understand that having a 7-Eleven nearby would have been more convenient for you. While there may not be one in the immediate vicinity, we are happy to provide recommendations for other nearby convenience stores or amenities that may meet your needs during your stay. Our front desk team is always available to assist with any requests or directions.Your feedback is valuable to us, and we will continue to strive for improvements that enhance the experience of our guests. Should you choose to stay with us again in the future, we would be delighted to welcome you back and ensure an even more pleasant visit.Thank you once again for your review, and we hope to see you again soon.Best regards,Atsushi NakayaFront DeskJoytel Hotel Osaka Shinsekai

Response from Property: Dear Valued Guest,Thank you sincerely for choosing Joytel Hotel Osaka Shinsekai, and for taking the time to share such a glowing review.We are thrilled to learn that you found your stay both comfortable and clean, and that our convenient location near the subway added to your experience. Your kind words and strong recommendation mean the world to us.Providing attentive and heartfelt service is at the core of our mission, and we shall continue striving for excellence to ensure every guest’s stay is truly memorable. We look forward to the pleasure of welcoming you back in the near future.With warmest regards,Joytel Hotel Osaka ShinsekaiFront Desk

Response from Property: Thank you for sharing your experience with us! We are delighted to hear that you found our hotel easy to locate and convenient for accessing both JR and Metro stations. It is also wonderful to know that you enjoyed the nearby food options and the beautiful night view of Tsutenkaku Tower. We are glad that our English-speaking staff could assist you and that the room size met your expectations. Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you again for another pleasant stay in the future. Thank you once again!Joytel Hotel Osaka Shinsekai

Response from Property: Thank you for your kind review! We are delighted to hear that you enjoyed our breakfast and found the location convenient. It is also wonderful to know that our staff’s friendliness and helpfulness contributed to your positive experience. Your kind words are truly encouraging for our team, and we will continue striving to provide excellent service. We sincerely appreciate your support and look forward to welcoming you again in the future. If there is anything we can do to enhance your next stay, please do not hesitate to let us know. Thank you once again!Joytel Hotel Osaka Shinsekai