Smile Hotel Premium Osaka Higashishinsaibashi Reviews

Great service from them as I managed to get some shoes delivered to the hotel. They were really helpful and up to date with my delivery and let me know when my shoes arrive at the hotel. Location was great and close to kuromon market where we had a seafood feast and also to dotonbori and shinsaibashi shopping district ◡̈ Room was big and decent enough and bed and sheets were comfy. Downside was there weren’t water provided just ice. So we had to get water from family mart..

No complimentary drinking water or coffee packs are provided in the room, but the hotel is very close to a convenience store so we can purchase whatever is needed easily. The room is clean and comfortable to stay.

Toothbrush, cotton stick, comb and Razer are available to pick up from the lift lobby. There are no bottled drinks Provided

Nice and clean hotel. Conveniently located between 2 subway and within walking distance to Dotonbori. No daily room service. Lawson and family mart is nearby.

This hotel has one of the worst service standards throughout my trip. We visited 5 cities stayed in 5 hotels....and regardless of how busy the hotel or how packed their schedule, the staff in the other 4 hotels has always tried to accommodate n present their Japanese hospitality standards But this hotel is really horrendous....especially one of the male staff. Cold face, anti-tourist and on our checkout day, only allow us to leave 1 luggage each at the hotel after we checkout. We hv a total of 14 luggage amongst 7 persons; and if we were to do so, we have to drag 1 luggage each to walk around town until we leave for the airport at 5pm. He was totally nonchalant about our plea and just bluntly tell us to do as he "instructed". This is obnoxious, to say the least for a member of the hospitality industry. This male staff to be removed from his position to maintain the reputation of the hotel & Japan. Another young lady, by the name of Oi, was very professional & nice to overruled the male staff decision and accommodated us. Pleasant smile & good service attitude. She deserves a promotion. The only reason I gave 2/5 for service is solely because of her. Without her, I'll give 0/5

Just 10 Minutes by walk to Dotonburi. Enjoy Eating

Near dotonbori and 3 convenience shops. Nice service. Nice room for 3 people.

Compact size but comfortable and convenient, not too close to the crowd and not too far from shopping areas

Everything was awesome. The room was quite big which was a little bit unexpected (in a good way). I would definitely recommend staying here.

Very good location and we loved it

10mins walk to heart of Shinsaibashi, let’s of food near around. Airport bus station nearby, around 5 mins walk.

Location is super! Near Dotonbori street, close to subway. Reception desk is nice and polite. We really appreciate the help of Kioshi

Good location, good service provided by polite staffs, may stay here again for future trips.

This hotel is clean room and good location near Shinsaibashisuji and Dotomori