Hilton Hotels in Orlando

The hotel is in a very good location, with a dedicated passage to the exhibition hall. There was a Vietnamese guy at the front desk who was very enthusiastic and helped me get a free upgrade. Thank you very much. The young man who helped call a taxi at the gate was also full of energy. Will come back and stay here again.

Disney Springs is right across the street. The pool area and lazy river are very well designed. The kiddie pool is perfect for children ages 0-5, and parents can sit back and relax while watching their kids play. The staff at the breakfast buffet was great and even asked us if we wanted a cup of coffee to go and she actually made us two new coffees for us to take away. We stayed in a fireworks viewing room, and we could see two different fireworks shows far away from our room every night from 9:00-10:00. The room was not very spacious, the interior was a bit dated and we had to put a towel in the slippery tub to prevent my child from falling.

The staff was excellent , very helpful and kind. The hallways smelled a bit musty as well as the room. Maybe the rugs need to be cleaned more often. The hotel appears to be older which accounts for small lower quality upgrades in the room. The upgrades done were somewhat lacking like incomplete paint trim in the restroom which included rough door bottom edging with pealing paint, as well as rust at the bottom of the metal door frames. The shower head was old and outdated and did not function properly for adjustment of different spray options. The restroom fan was loud, pool quality and connected to the light switch so both are on at the same time. This did not allow the light function at late night without the noisy fan. The fan should be replaced with a much quieter better quality type like a Panasonic multi speed. The towels were clean and also had a musty smell. The window covering did not function properly and was difficult to operate. The room light switching was located only at the entrance to the room which was a long hallway before entering the room. An addition set of redundant switches closer to the main room would be a very helpful convenience preventing long trips to the main door for night shut - off or modulation of lighting within the room. Overall I would rate the Hotel based on price and room at 3 or 3.5. However, the staff was very attentive and responsive, the hotel was properly staffed for quick check-in and deserve a rating of 5. General appearance, lobby and common area cleanliness is rated as a 4.5 only because of the musty smell in the hallway walking to the rooms. Sal Castelli Prior NYU Hospitality Adjunct Professor

As a member, there are two bottles of water at the time of check-in. After staying for a few days, I don’t give it anymore. I ask the front desk to take it, saying it is a rule. The hotel is in a good environment, not far from the small train to the winter park.