Spa Hotels in Omachi

We stayed in the hotel for one week. We like the hotel a lot. - Staff are nice and helpful, especially a passionate guy at the front desk. They helped us book restaurants and deal with toll payment. - Breakfast is great. We haven’t felt bored after one week given many varieties. Especially they have “today’s special”, different omelette every day. We like the wasabi cheese omelette. On the other hand, dinner buffet was ordinary. Food became cold. With the same price, we had a nice 7-course French dinner in a nearby restaurant. - Room is nice and clean, although a bit small. Bed is comfortable with different pillows. We have some difficulty to allocate our big suitcase in the room without block the way. However, we noticed poor management for laundry room and emergency cases. - There are only two washing machines. Some people put clothes on washing machines or nearby for queuing. We waited in-person for 15min several times, but someone claimed they came earlier, or said they need to add additional time for dry. We had to wait until midnight to do laundry. - Nice onsen, but poor emergency handling. One day I heard voices from speaker for ＞15min during shower, and then realized it was from a cell phone when I was in indoor bath pool. A lady with black glasses was using the phone in the pool (not sure if taking photos or videos)! I felt very uncomfortable and went to the outdoor onsen. But she came to outdoor onsen shortly. I went back to indoor onsen, and saw the phone on a chair beside the indoor onsen. Another guest also expressed her concern to me. I called emergency phone in changing room, said three times “someone is using cell phone in bathing area, please send a female staff asap”. Unfortunately the guy who answered the call does not understand English. 5mins later he came to the door of changing room, asking who called SOS. I told him again, and he finally understood, but did nothing except asked my room number. After we checked out the next day, the guy saw me and told me in Japanese that “sorry,but we will improve in future” (showed English translation to me). I was very disappointed. 1) Why did the hotel ask a guy who doesn’t understand English to take care of female onsen? What if someone fainted? 2) No actions were taken after I reported issue. No one came to stop the issue, no one checked whether inappropriate photos/videos were taken. Whole staff are nice, the hotel is poorly managed in some places.

If you plan to travel the Tateyama Kurobe Alpine Route, this hotel is your best choice. The bus stop to Ogizawa and Shinano-Omachi station are right in front of the hotel. They also provide luggage forwarding service to Toyama station for those who do the one-way trip on the tateyama kurobe alpine route, which allow you to travel super early as you don't have to wait until the luggage forwarding service (at shinano omachi station) open at 7.50am. The room is clean. The price is reasonable+ come with complimentary breakfast. 10/10 would recommend.

It was a very big hotel with nice onsen (although it smells a little of chlorine) the place was swarmed with tour groups so buffet quality was not great but edible with quite a lot of variety. Parking was spacious. I gave 3 stars for service because we encountered a rude souvenir shop staff who yelled at us in Chinese and continued doing so even after we told her that we are not Chinese!

Excellent location: The hotel is very close to JR Toyama Station and Toyama Electric Railway The room is new and clean, overlooking the snowy scenery of Tateyama There is a large public bath However, guests must check in at 3:00pm, which lacks flexibility and requires guests to wait for a long time to check in at the same time. I hope the hotel can improve and be flexible! ! Moreover, Trip.com has deducted the fee from my credit card, but I have to pay again after arriving at the store. Of course trip.com said it would refund the fee, but now I have deducted a double fee, which is very unreasonable.

Nice place for one night stay before going the alpen route, close to the nearest convenient store from the station(i.e. the closest one is 10min away from station XD) the staff is very nice, has warm water in toilet and washing area. The room has a kettle of hot water, tower, tooth brush set, and anything you need for a night, surprised that the kettle is still keeping the water hot drinking water after a whole night and I don't need to get the water again in the morning. sorry that the photo was taken in late night and may look a bit dark, it's better than it looks

Not far from Shinano Omachi Station, the transportation is convenient. Hotels run by ********* are relatively convenient for communication, but the understanding of the landlady is a bit out of sync with ours... Clean, I chose a room with a bathroom, but it was different from other rooms in Japan Compared with business hotels, there is no advantage in price and service. The worst thing is that there are no curtains and it's already dark after 4 o'clock in the morning. I couldn't sleep, so I caught the early bus and set off with my luggage. The luggage storage area doesn't open until nearly 8 o'clock