1-7 Ekimoto-machi, Kita-ku, Kita Ward, Okayama City, Okayama Prefecture, 700-0024, JapanView Hotel Details
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Mitsui Garden Hotel Okayama Guest Reviews
4.4/5
Very Good
484 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(484)
Positive reviews(474)
Reviews with photos/video(114)
Convenient for shopping(60)
Near shopping area(51)
Easy to get around(50)
Delicious breakfast(41)
Relaxing hot springs(15)
Friendly front desk staff(11)
Strange smell in room(9)
Tasty coffee(6)
Negative reviews(10)
LoisChf
Standard Single Room Smoking
Stayed in Oct 2024
Solo travelers
12 review
4.0/5
Very Good
Posted on Dec 4, 2024
Good location just next to the Okayama JR station
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Okayama.We would like to thank you again for taking the time to provide us with your valuable feedback after your departure.We are pleased to hear your compliments about the location of our hotel.Our hotel is close to Okayama Station and is well received by our guests due to its easy access to the surrounding large shopping malls and downtown area.We are very happy to hear that you had a pleasant stay at our hotel.We hope that you will consider staying at our hotel the next time you visit Okayama.We all look forward to welcoming you again.Mitsui Garden Hotel OkayamaAccommodation Manager
Platinum Giude
Standard Twin Room Non Smoking
Stayed in Aug 2024
Solo travelers
105 review
3.7/5
Posted on Sep 13, 2024
The strength of this hotel chain is that it feels like a luxury hotel that is inexpensive but clean.
The downside is that I always feel bad when checking in.
Response from Property: Thank you very much for choosing our hotel. Thank you very much for your valuable feedback. However, we apologize for any discomfort you may have experienced at check-in. We will work to improve the situation.The entire staff will continue to work hard to ensure that everyone enjoys their stay in Okayama. We sincerely look forward to welcoming you again. Mitsui Garden Hotel Okayama Front Office Manager
Mikhail Mikh
Standard Double Room Non Smoking
Stayed in Feb 2025
Couples
7 review
4.5/5
Great
Posted on Mar 13, 2025
The location is perfect - 2 mins walk from the station as well as from a major shopping center. The staff is very helpful and enthusiastic. The breakfast is also very good with a fine variety of both Japanese and European dishes. The only disappointment was the size of the bed - we are quite a slim couple (M sized male and S sized female) and still we barely fit. Otherwise we certainly recommend this hotel.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Okayama.We would also like to thank you again for your valuable feedback after your departure.We are very sorry that you had an unpleasant experience regarding the size of your room. The standard double room you stayed in has a bed size of 140 cm/14 m2.We have a Moderate Queen room with a width of 160 cm/20 m2, so please consider this next time you stay with us.We are very sorry that we have made you feel uncomfortable, even though we are supposed to provide you with a space where you can relax after a long day.We take your feedback seriously and will do our best to meet your expectations as much as possible.We would be very happy if you could have the opportunity to visit us again.Mitsui Garden Hotel OkayamaAccommodation Manager
Impedanc3
Standard Double Room Non Smoking
Stayed in Jan 2025
Family
44 review
5.0/5
Outstanding
Posted on Feb 15, 2025
Hotel is located nearby Okayama station, about 5 minutes walk. Staff were friendly and the room is clean.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Okayama. We would also like to thank you for taking the time to provide us with your valuable feedback after your departure.We are very pleased to receive your compliments on our cleanliness, hotel location, and front desk staff.Our hotel is close to Okayama Station and is well received by our guests due to its easy access to the surrounding large shopping malls and downtown area.We hope that you will visit our hotel again when you come to Okayama.We all look forward to welcoming you again.Mitsui Garden Hotel OkayamaAccommodation Manager
Sunny
Standard Twin Room Non Smoking
Stayed in Nov 2024
Family
2 review
4.2/5
Very Good
Posted on Jan 16, 2025
It’s hard to communicate with the front desk staff in English. I think that’s why they need automatic check in/out machines there.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Okayama.We would also like to thank you again for taking time out of your busy schedule to write your comments.We are deeply sorry that we were not able to provide a more personalised service to our guests in terms of our staff's response.We take your comments seriously and will do our best to meet your expectations as much as possible.We are very sorry for the inconvenience and we would be very happy if you could give us another opportunity to welcome you to our hotel.Mitsui Garden Hotel OkayamaAccommodation Manager
RobbieMcQ
Standard Double Room Non Smoking
Stayed in Nov 2024
Solo travelers
11 review
5.0/5
Outstanding
Posted on Dec 7, 2024
It was a nice hotel. It was in a great location, just 2 mins to the station. I had no complaints about staying here
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Okayama.We would also like to thank you again for your valuable feedback after your departure.We are delighted to hear that you were very satisfied with your stay.Our hotel is only a 2-minute walk from Okayama Station, with convenience stores nearby and easy access to a large shopping mall and downtown area.We will share your comments with our other staff and encourage them in their daily work.We will continue to make every effort to ensure that you have a pleasant stay with us, and we would be delighted if you could use our hotel again the next time you come to Okayama.Mitsui Garden Hotel Okayama Front Manager
Guest User
Standard Twin Room Non Smoking
Stayed in Aug 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 10, 2024
Greast location next to the station. Nice modern hotel with a big room and great facilities. Had a washing machine in our room.Room was super clean with comfortable bed and pillows.
Response from Property: Thank you for staying at Mitsui Garden Hotel Okayama.We would like to thank you for your review after your stay.We will continue to strive to be a hotel that will be patronized by many customers for many years to come.We hope that you will stay with us again if you have the opportunity to visit Okayama again.Mitsui Garden Hotel OkayamaAccommodation Manager
Michael
Moderate Queen Room Non Smoking
Stayed in Jul 2024
Solo travelers
17 review
4.2/5
Very Good
Posted on Aug 19, 2024
Good hotel quite close to Okayama Station. The rooms are well appointed, and the breakfast is varied and tasty. The staff were excellent very helpful and friendly. There is a lounge open from 1.00pm with free coffee and snacks.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Okayama.Thank you for taking the time to provide us with your feedback.We are very pleased to hear that you were satisfied with our breakfast. We have prepared the buffet-style breakfast with a wide variety of Japanese and Western dishes, centering on fresh vegetables produced in Okayama Prefecture. Momotaro Curry” and ‘Momotaro Hayashi’ using Momotaro tomatoes, which are unique to Okayama, are available on a daily basis. Breakfast is also available for guests not staying at the hotel.We will continue to make improvements to further satisfy our guests. We would be honored if you would visit us again when you come to Okayama. We look forward to welcoming you again. Mitsui Garden Hotel Okayama Manager
Thanh Phuong Ella
Standard Double Room Non Smoking
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 16, 2024
The hotel is near to Okayama train station, so it’s very easy to go everywhere. The room is very clean and the staff is friendly too.
Response from Property: Thank you for your stay at Mitsui Garden Hotel Okayama. And we appreciate your precious comment. We hope you had enjoyed trip in Japan. We are very glad to read that you enjoyed our convenient location and our hotel hospitality. Our staffs listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better everyday. As we sincerely hope that you will continue to stay with us in the future. Mitsui Garden Hotel Okayama Front Office Manager
Singyuyyu
Standard Double Room Smoking
Stayed in May 2024
Couples
5 review
3.7/5
Posted on Jul 5, 2024
Location near JR station.
Public onsen has limited locker slot and always crowded.
Ventilation for smoking floor is bad
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Okayama.We would like to thank you for sharing your impressions of your stay.We are very happy to receive your compliments regarding our location.However, we sincerely apologize for any aspects that did not meet your expectations.Although it is difficult to improve our facilities, we will continue to work hard to ensure that you are satisfied with our service.We look forward to welcoming you back.Mitsui Garden Hotel OkayamaManager
SHCH
Moderate Twin Room With Extra Bed Non Smoking
Stayed in Nov 2023
Family
3 review
4.0/5
Very Good
Posted on Dec 19, 2023
Close to JR train station, just 5-8 mins walk. Shopping malls n restaurants can be reached within mins. The room for 3 adults is a bit small, there is limited space for me to put my luggage case.
Response from Property: Thank you for choosing our hotel and posting your feedback. We are sorry to write in English. We feel sorry to hear that the size of you room did not meet your expectations. We woudl appriciate your kind understanding for the room situation in the city of Japan. Okayama is densely populated city, we disigned most of our room a bit compact but for function and convenience.We will continue our effort to provide the best service to have an exceptional experience in Okayama. We really appriciate your great feedback. If we get any chance to welcoming you back again in the future, we promice to give you better stay. Sincerely Yours, Mitsui Garden Hotel Okayama, Front Office Manager
CHOW SF
Standard Double Room Non Smoking
Stayed in May 2024
Solo travelers
15 review
4.5/5
Great
Posted on Jun 7, 2024
Close to JR and Aeon mall so no worry about transport, dining and shopping. Public bath little bit crowded when six persons already fully occupied the indoor bath. Also the bedside lamp quite odd in term of size and flexibility to move aside.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Okayama.Also thank you for taking time to share your valuable comment about your stay. The hotel is conveniently located to Okayama station by a 2-minute walk, and there are many amenities like a big shopping mall and many restaurants nearby too. We are very happy to hear that you were satisfied with our service. We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future.Sincerely Yours,Mitsui Garden Hotel Okayama,Front Office Manager
bingchang
Standard Double Room Non Smoking
Stayed in Aug 2024
Couples
2 review
4.2/5
Very Good
Posted on Oct 12, 2024
Good service, good location.
A little bit old hotel, but clean.
Response from Property: We appriciate for staying with us. Thank you for taking the time to share your valuable comment about your stay. We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future. Sincerely Yours, Mitsui Garden Hotel Okayama Front Office Manager
Mengyuan
Standard Single Room Non Smoking
Stayed in Mar 2024
Solo travelers
3 review
4.7/5
Amazing
Posted on Apr 7, 2024
The staff are very nice and the room is spacious. The hotel is 3 min work from JR station. For the blanket I don’t know if I should cover with/without the white sheet…
Response from Property: Thank you for your stay at Mitsui Garden Hotel Okayama and taking the time to provide the review for your recent stay.We are very glad to read that you enjoyed our convenient location and our hotel hospitality.We will continue to serve everyone for their " memorable hotel"We are waiting for your next use. Thank you for your post. Mitsui Garden Hotel OkayamaFront Office Manager
Rob
Standard Double Room Non Smoking
Stayed in Mar 2024
Solo travelers
15 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The hotel is just less than 5 mins walk from Okayama station. It is also near big malls such as Aeon Mall and Takashimaya, where you’ll be spoilt for choices on food. I like to walk and I was able to get to Okayama castle in less than half an hour.
The room is clean and quiet, and the staff were very friendly and helpful.
Response from Property: Thank you for staying at our hotel and posting your feedback after your stay.We are very glad to hear that you are satisfied with nice experience at our hotel with good location. The hotel is conveniently located to Okayama station by a 2-minute walk, and there are many amenities like a big shopping mall and many restaurants nearby too. We will continue our effort to provide the best service to have an exceptional experience in Okayama.Once again, thank you for your great feedback. We are looking forward to welcoming you back again in the future.Sincerely Yours,Mitsui Garden Hotel Okayama,Front Office Manager