Araliya Green City - Your Gateway to Everything in Nuwara Eliya Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you and your family encountered during your recent stay at Araliya Green City.It is truly regrettable to hear that the bedding arrangements did not meet your expectations and that your husband and child had to sleep on the floor. This is certainly not the standard of comfort we aim to provide our guests, and we understand how disappointing this must have been. We also acknowledge your concern regarding the excessive furniture in the room, which affected your overall comfort.Your feedback has been taken seriously and shared with our management and housekeeping teams to avoid similar issues in the future. We are currently reviewing our room layouts and furniture arrangements to ensure a more guest-friendly environment, especially for families traveling with children.While our Front Office Manager has assured that this will not happen again, we understand your hesitation, and we truly hope you will reconsider giving us another opportunity to serve you better. Should you choose to return, we will ensure your room is carefully prepared to suit your family’s needs and that your stay is both relaxing and comfortable.Thank you once again for your valuable feedback.Warm regards,Management TeamAraliya Green City

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We’re glad to hear that you appreciated the spacious room, our attentive staff, and the breakfast experience.We sincerely apologize for the inconveniences you encountered with the TV, electrical panel noise, and room heating. Your comments have been shared with our maintenance team to ensure these issues are addressed promptly and thoroughly.Your comfort is very important to us, and we truly value your input as it helps us improve. We hope to have the opportunity to welcome you again for a more seamless and enjoyable stay.Warm regards,The Management Team,Araliya Green City - Nuwara Eliya.

Response from Property: Dear Valued Guest,Thank you so much for your wonderful feedback!We're delighted to hear that you enjoyed our convenient location, complete facilities, and the seamless experience of staying within a shopping mall and hotel. It’s also heartwarming to know that our friendly team made your stay even more pleasant.We're especially thrilled that you appreciated our shower products – we always aim to provide high-quality amenities to ensure your comfort.We look forward to welcoming you back for another memorable stay at Araliya Green City!Warm regards,The Management TeamAraliya Green City – Nuwara Eliya

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding the room condition and cleanliness. Please rest assured that we take your comments seriously and will address these concerns with our housekeeping and maintenance teams to ensure improvements.We’re glad to hear that you enjoyed the breakfast, and we hope to have another opportunity to welcome you back for a much-improved stay.Warm regards,The Management Team,Araliya Green City - Nuwara Eliya

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We deeply regret to hear about your recent experience at Araliya Green City and sincerely apologize for the inconvenience caused during your stay.Please accept our heartfelt apologies for the unpleasant smell, the condition of the room and carpet, and the dissatisfaction with breakfast. This does not reflect the standard of service and cleanliness we aim to provide. We take your concerns very seriously, and immediate steps have been taken to investigate and rectify these issues with our housekeeping and maintenance teams.Regarding the red spots you mentioned, we urge you to contact our team directly so we can thoroughly look into the matter and ensure guest safety and comfort are prioritized.We truly value your feedback as it helps us improve and provide a better experience for all our guests. We hope you will give us another opportunity to welcome you back and offer you the high-quality service Araliya Green City is known for.Warm regards,Management TeamAraliya Green City – Nuwara Eliya

Response from Property: Dear Valued Guest,Thank you very much for choosing Araliya Green City during your travels in Sri Lanka and for taking the time to share your experience with us.We are pleased to hear that you found our facilities and hygiene to be of a high standard, and that our location was convenient for your early departure to Galle. We truly appreciate your kind comments regarding the balance between price and quality.We also thank you for pointing out the issue regarding the gasoline smell when the window is open. We apologize for any inconvenience this may have caused during your stay. Your feedback is extremely valuable to us, and we will be sure to communicate this to our team to explore possible solutions. In the meantime, we kindly advise future guests to mention any room preferences or concerns at check-in so we can better assist and provide a more comfortable stay.We hope to welcome you back to Araliya Green City for a more enjoyable experience in the near future.Warm regards,Management TeamAraliya Green City – Nuwara Eliya

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback.We are truly sorry to hear that your experience did not meet your expectations. At Araliya Green City, we strive to provide exceptional service and comfort to all our guests, and we regret that we fell short in your case.Please note that we provide complimentary amenities upon check-in, and any additional items may incur a nominal charge, as per hotel policy. Our guest profile is diverse, and we welcome travelers from around the world, including families, couples, and group tours, aiming to cater to a wide range of preferences.We appreciate your comments and will take them into consideration as we continually work to enhance our service and value offering.We hope to have the opportunity to welcome you again and provide a more satisfying stay.Warm regards,Management TeamAraliya Green City, Nuwara Eliya

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your kind feedback.We are delighted to hear that you enjoyed your stay with us and found the room spacious, the service satisfying, and your overall experience to be a good choice. Your words mean a lot to our team and serve as great encouragement to continue delivering the highest standards of hospitality.We look forward to welcoming you back to Araliya Green City for another pleasant and memorable stay in Nuwara Eliya.Warm regards,Management TeamAraliya Green City – Nuwara Eliya

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We truly appreciate your kind words regarding our hygiene standards, early breakfast arrangements, and service quality. Ensuring guest satisfaction and comfort is our top priority, and it’s heartening to know that our efforts are being recognized.We also acknowledge your comment regarding our facilities. While some aspects may reflect the character of the property, please be assured that we are continuously working on improvements to enhance the overall guest experience.We look forward to welcoming you back to Araliya Green City for another pleasant stay in the heart of Nuwara Eliya.Warm regards,Management TeamAraliya Green City, Nuwara Eliya

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your feedback with us.We are delighted to hear that you appreciated our convenient location and the ease of exploring the surrounding area. It’s always a pleasure to know our guests find our hotel well-situated for travel and leisure.We regret to hear that our food offerings did not fully meet your expectations. We truly value feedback from our Chinese guests and will certainly take your comments into consideration as we continue to improve our dining experience. Your insights help us better cater to the diverse preferences of our international guests.We’re pleased to know that overall, you had a pleasant stay with us. We hope to welcome you back to Araliya Green City in the near future, and we’ll strive to make your next visit even more enjoyable.Warm regards,Management TeamAraliya Green City – Nuwara Eliya

Response from Property: Warm Greetings from Araliya Green City, Nuwara Eliya!! Thank you for taking the time to post your review on TRIP.COM. We are pleased to learn that you enjoyed your stay with us. We will be sure to pass on your comments to our team. They will be excited to know that they made your stay memorable! Thank you once again for choosing Araliya Green City Nuwara Eliya as your holiday destination and we are eagerly awaiting to welcome you back. Warm regards. Guest Relation Manager

Response from Property: Warm Greetings from Araliya Green City, Nuwara Eliya!!Thank you for taking the time to post your review on TRIP.COM. We are pleased to learn that you enjoyed your stay with us.We will be sure to pass on your comments to our team. They will be excited to know that they made your stay memorable!Thank you once again for choosing Araliya Green City Nuwara Eliya as your holiday destination and we are eagerly awaiting to welcome you back.Warm regards.Guest Relation Manager

Response from Property: Warm Greetings from Araliya Green City, Nuwara Eliya!!Thank you for taking the time to post your review on TRIP.COM. We are pleased to learn that you enjoyed your stay with us.We will be sure to pass on your comments to our team. They will be excited to know that they made your stay memorable!Thank you once again for choosing Araliya Green City Nuwara Eliya as your holiday destination and we are eagerly awaiting to welcome you back.Warm regards.Guest Relation Manager

Response from Property: Warm Greetings from Araliya Green City, Nuwara Eliya!!Thank you for taking the time to post your review on TRIP.COM. We are pleased to learn that you enjoyed your stay with us.We will be sure to pass on your comments to our team. They will be excited to know that they made your stay memorable!Thank you once again for choosing Araliya Green City Nuwara Eliya as your holiday destination and we are eagerly awaiting to welcome you back.Warm regards.Guest Relation Manager