Nottingham Hotels with Pools

I came to the Crown Plaza, Nottingham for a conference early June. The hotel itself was nice, modern and comfortable. My room was not adequately cleaned as there were hairs in my shower upon arrival, unreplenished hygiene products in the bathroom and the toilet uncleaned. The room Itself was small, but fine for sleeping in. My TV did not work, but as it was one night this wasn’t a bother. The breakfast and lunch were great, formal dinner however was awful and poor, not worth paying for. Servers were unversed in allergen training, and the allergen and dietary requirement food options were awfully poor. The manager on duty however, was apologetic and wonderful. The best thing about this hotel was the staff (excusing F&B teams poor allergen training and food options). Particularly Abigail, Malakai and Zak on the bar who were so warm, polite and accommodating. Wonderful service throughout and a credit to the team. Thank you three.

We had arranged a weekend with friends in Nottingham and had booked 2 rooms. First morning the housekeeping staff came as we were leaving, for the day out we had planned. When we returned we expected our room to have been serviced, no towels at all in the room and no made bed. Nothing on the tea/ coffee tray had been replenished. When we rang reception to get some towels no one answered so after a long day we had to go down to reception to get them to get us some towels, after waiting nearly 5 mins while the reception staff ignored us we were told someone would bring us some towels. Next morning our friends went down to breakfast early before us, to be told it wasn’t included in the room - it was, and rather than check the booking they were very rudely told that they couldn’t have breakfast. They were not even offered the option to pay for a breakfast. They ended up going elsewhere for breakfast much to our embarrassment after we had arranged the weekend and booked the room. After speaking with reception they confirmed that breakfast was included and gave us a card saying we were entitled to breakfast - much use that is as our friends had already gone and had breakfast elsewhere and we were not offered a refund on our booking.

Fantastic stay. Staff extremely friendly, especially. John and Dominic who work behind the bar. The rooms are fabulous, showers amazing. Would definitely recommend this hotel if you're coming to Nottingham for trip.

My friend and I booked a spa break a few weeks ago as a joint 30th birthday celebration. Unfortunately not all of the experience was as relaxing as we would have hoped with plenty of issues to report along the way. Positives were the reception staff were friendly, the treatments in the spa were excellent, the toiletries in the room were lovely and the takeaway cups in the room were an added bonus. However much of this was overshadowed by issues during the stay. The hotel did not give a 4* feeling and communication was lacking from a lot of staff. Our main concerns were pre-booking afternoon tea but the booking could not be found, meaning we were left wondering what was happening in the bar. We were told by the manager that it ‘would be sorted’ but he disappeared and never returned again. Eventually another staff member offered us the spa lunch menu but it was a shame we couldn’t have the afternoon tea originally booked. We also waited around for a long time for this to be sorted. We found the spa facilities limited with no relaxation room. Loungers we’re reserved with little to no use throughout the day. The steam room lacked steam and appeared to be broken. Other issues included confusion with the dinner allowance as we were provided a full bill to pay in the restaurant. This was quickly rectified but then when checking out the next day, we were asked how we wanted to pay for dinner. The app didn’t work to check in and so we had to check in at reception, although the reception team were lovely and so this wasn’t a major concern. Perhaps the most disturbing issue was the state of the room with extremely dusty high touch areas including the bed side tables and a bedsheet with blood on it. When we called to have a new bedsheet, this took 45 minutes to arrive and we had to chase this. Overall it was nice to get away but there are clear issues with the communication within the hotel. It’s a shame it wasn’t quite as nice as we’d both hoped. We have had nicer spa breaks at cheaper hotels.

Brilliant hotel, always enjoy staying here and always return. The room is a fantastic and the staff are great.

Breakfast buffet is quite good. I feel at home. The scenery and atmosphere are just perfect. I think the inside of the hotel is clean.