DoubleTree by Hilton Jakarta Kemayoran Reviews

Response from Property: Dear Sir,Thank you for taking the time to share your feedback. We deeply regret hearing about your experience during your stay with us and sincerely apologize for the inconvenience caused.We understand how upsetting it must have been to deal with the water leak in your bathroom and its impact on your belongings. This is not the level of service we aim to provide, and we are truly sorry for not addressing the issue in a timely and satisfactory manner. Please rest assured that your concerns about our response and the handling of your situation have been taken very seriously.Our team strives to ensure every guest feels valued, and we are disappointed to hear that you felt otherwise. Your feedback is crucial for us to identify areas where we fell short and make improvements to prevent similar situations in the future.We would like to discuss your experience further and find a way to make amends. Please feel free to reach out to us directly at +62 21 2956 8800. Your comfort and satisfaction are important to us, and we would appreciate the opportunity to regain your trust.Once again, we apologize for the inconvenience caused and thank you for bringing this to our attention.Regards,DoubleTree by Hilton Jakarta Kemayoran

Response from Property: Thank you for taking the time to share the highlights of your stay.All of us at DoubleTree by Hilton Jakarta Kemayoran are pleased to know that we exceeded your expectations with regard to our food and beverage selections and have created some memorable moments during your visit. Our team is really passionate about creating unforgettable experiences and appreciate your kind words.It was lovely having you with us, and we are looking forward to seeing you again in the near future.