Top 5-Star Hotels in New York

We chose the hotel for the second time this year, and it did not disappoint. We received the same attentiveness and carefree rest as the first time. Maintenance and renovation also took place in the time between the two occasions, which I can confirm, as we requested and received the same room both times, which we were pleased with. We almost came home, we felt at home. The staff is wonderful, conscientious, self-sacrificing. They are extremely attentive, we asked for and received a refrigerator and microwave. We love its location, its surroundings are calm, safe and spacious. Shopping and transportation options are easy to solve, with Hudson Jersey in the background it's beautiful. Thank you for letting us spend Christmas with you, we already want to go back! Grateful thanks!

The first thing I will mention is that the hotel is 5 star and is expectedly, very expensive, being in the heart of Times Square. I took this into account when writing my review. If I am paying that much, my expectations would be higher than normal. I stayed for 12 nights over the Christmas and NY period so I obtained a very comprehensive view of the hotel and everything about it. Overall it was a very comfortable stay and the staff were always there to attend to any requests and issues. The moment I got out of my transfer car, there was a lovely young gentleman waiting to get all my bags and transport me upstairs to the reception. The check-in was reasonably flawless but there was a bit of confusion around the payment because of resort fees the hotel charges daily. I prepaid my booking and there was confusion over whether it included or excluded the resort fee. The reception area is immaculately presented and the bar and restaurant are both located here. I intended to use the gym during my stay, but didn't have time to even take a peek. Nor did I visit the bar or restaurant. There's way too many options outside to do that. The very polite and courteous young gentleman then took me up to my room. He showed me everything and away he went. I got a bit of a room upgrade which I highly appreciated and had a beautiful view of Times Square. I was on the 2nd highest floor, floor 39. The room is not big. It was adequate for one person but nothing more. I don't think I would be able to stay here if I was with another person. It would be too uncomfortable and I had to find space for my 2 suitcases and carry-on. The bathroom is open plan, with a door for the shower and toilet. A big problem I had in my room was that if it was windy you will hear a loud whistle coming through the bottom of the front door. It really annoyed me. I had to take the cover off the bed and make a snake shape to block the gap underneath the door to stop the noise. Even a bath towel didn't work. They need to fix this. The hotel is very new and the rooms are very beautifully equipped, presented and maintained. I was pleased to see that most of the things I requested before I arrived (some extra bath mats, bath towels, hand towels, face towels, mini fridge, bathroom scale) were mostly there upon arrival. I quantified the number of towels I needed as I was not getting any housekeeping during my 12 night stay but I did not get the quantity requested. I expected a bit more attention to detail for a 5 star hotel. Before I arrived I was asked if I was celebrating a special occasion and Guest Services pushed up my expectations as I was celebrating a special occassion and they said something nice, I assume maybe a cake or some alcohol would be waiting for me in the room. When I arrived there was nothing. And there was never going to be anything throughout my stay. I didn't mind and only remembered towards the end of the stay. When I enquired via email I was met with silence. They

EVERYTHING IS JUST IN VERY GOOD QUALITY FROM ROOM - SERVICE - LOCATION We even booked for Queen room and Automatically upgraded to King room which gave us the access to a room with a terrace and lounge, all ours. NOT COMMON TERRACE! Couldn’t ask for more 💓

During check in the asian young lady, she was not really polite, a bit rude, maybe it is normal in such a mass New York city, but for Intercontinental Hotel it shouldn’t be! She gave me handicap room, without any informing me! Later I had to wait 30 minutes in order to change it to another room. The new room window was broken, Room number 748, engineer came and could not fix, this took another 30-40 minutes. The bathroom I could find some blond hairs from previous tenants mostly, was not really clean. Price wise for such a service 500$ is too much, I would hardly pay even 200$ for such a services and conditions! I will not stay anymore in this hotel!

We always stay at Marriott, although I rarely use my Bonvoy membership. I always book our hotel through trip.com. The fridge had a bottle of Coke that had been drank by the previous guest. The hair dryer bag is dusty. Everything else looks good. They provide free water during check-in and a raincoat in case of rain. The breakfast seems decent for the price.

My son and I had the most incredible experience! I would recommend the William Vale to all my friends and family. The balcony views at sunset in the summer are absolutely stunning. The hotel itself offers many thoughtful amenities including a welcome message with your name on the television upon arrival. I honestly only have one small complaint and that was the cleaning service. We called about having the room cleaned and actually spoke with the individual who said she would come back at the time we requested but she never returned. Other than that one little hiccup everything went smoothly from the time we pulled up to valet to unload our luggage. There is NO better hotel to stay in Williamsburg aside from the William Vale.

This is my permanent hotel in New York. The decoration is retro and the location is great. The price in the off-season is really perfect, only over a thousand RMB. Of course, on special holidays, I can stay at four to five thousand RMB and I will be given a 20 dollar voucher to order drinks at the bar. Hahahahaha, the toiletries are all byredo’s baldafrique👍

It is a small boutique hotel without breakfast. The interior decoration is ordinary minimalism and the rooms are small, but the hotel is in a good location, at the junction of Soho and Little Italy, close to Chinatown, and there are many very good restaurants and cafes nearby. Convenient.

Except for an extra charge of $ 49 per person per day of the resort fee, this is not acceptable, and I hope to cancel it. Good location, same building with park central. Manhattan club Newly renovated, but the toilet and bathroom in the room are too small, only half the size of the Manhattan club Breakfast was generous and dinner was negligible, Opposite diagonally is Carnegie Hall, the subway station is right out, walk 10 minutes to times square 5 minutes to central park 15 minutes by subway to Wall Street, If you can cancel the resort fee. I will book this hotel every time I go Otherwise, I would still choose Manhattan club

Refinery is first of all a good location. It ’s convenient to go to Broadway to watch a show or to go to midtown. The nearby Bryant Park has my favorite breakfast shop. West 40th Street has good Spanish food. Michelin ’s chef ’s table is the highest in the world at West 39. Street ... you can understand so much. In fact, the room facilities are just like that. In contrast, I prefer their hotel public facilities and bathrooms. Their rooftop is a relatively popular restaurant with nice night views.