Holiday Inn New York City - Times Square, an IHG Hotel Reviews

Actually the stay was terrible and I don’t recommend at all,  Despite booking a river view room, the view I received was disappointing and very bad it is attached in picture I don’t understand why I pay more for this view and if this their river view how is the city view, Additionally, the coffee machine was broken and USB ports in the room were not functional. When I contacted the reception, I was advised to purchase an adapter for the US sockets and for the coffee machine it is working and you are’t able to use it so please send some one to try it in-front of me but no answer , Furthermore, the breakfast options were limited, lacking any type of cheeses, salads, vegetables, and pastries. It is just some pancakes, jam, toast, butter, sausage and potato and some corn flakes without warm milk even No croissants, no bread, no olive, no tomato, no any type of cheese, no any type of bakeries other than normal toast and I even send all the issues to the hotel manager via email and no answer or appology for all this , I believe these issues impacted my overall experience negatively, and I would never repeat it or advise some one to try your hotel

It was truly the worst experience. I was on a business trip, and on the last day and the day before, there was no running water or hot water. On the final day, there was no water at all, so I couldn’t even shower or freshen up before heading to the airport. I never want to go through such an experience again. I absolutely do not recommend this place.

Location of the hotel was good. We did not like elevator to going up and going down.

AC is whole night noisy, very uncomfortable, move out next day morning to change my hotel. Good location near to time square and a lot of other attractions.

The hotel stay was great. Would book the hotel when I go back the next time

The hotel location is pretty good. We walked to subway, time square and broadway shows. The hotel staff are helpful and friendly. But the front desk area is very small. The elevator takes too long. You will see homeless people in the front area of building.

Best location 5 mins to time square and 15 mins to Bryant park by walking and nearby train and bus station But the room quite small

Great place to stay around the NY city easy access to everywhere

Too expensive price. But convenient location. Too small room for couple.

Not really clean but expectable

The Holiday Inn did not return my deposit, despite indicating they would. Suggest that tourists ensure the refund goes through before leaving the premises

Very good location, two lifts made waiting time pretty long during rush-hour.

Excellent location quite near to Time Square. The room was not big but spacious enough to put a small luggage and still be able to walk around. The bed is large and very comfortable, had the best sleep during this sleep which helped me recover from the jet. Two negatives: 1. The sink drain is not installed properly, which doesn’t allow the water to drain away fast enough causing buildup. Quite disgusting when you are shaving, washing etc. when the dirty water doesn’t go down fast enough. 2. This one is not necessarily something Holiday Inn can control, but there is consistently some homeless ppl, ppl that look like they are on ***** outside the hotel. Also the sidewalk isn’t particularly clean. Now I wasn’t particularly bothered by #2, but could totally see ppl coming to NYC for the first time being turned off, or feel unsafe and choose not to stay here. Something for the hotel to think about.

Nice hotel, safe, clean, good room service. Friendly employees and great location