Duoma5676
March 15, 2022
Booked for my daughter and classmates. As a result, when they checked in that day, they found that the bedding and quilt cover provided by the hotel were separate, and the so-called bedding was a dirty blanket. Later, after they responded to the front desk, the waiter brought two quilts that were still not covered with quilts, saying that their hotel has always been like this, and that 7:00/22:00 is their service time, and if there are any problems after that, I will talk about it tomorrow. After I reacted to Ctrip customer service staff "Ke Xin", she followed up in time and solved the problem on the same day. The waiter finally sent two quilts that normal humans sleep over. The manager on duty said that maybe the communication was poor, but I My daughter can communicate with the locals in spoken English, and her classmates have lived here since childhood, so what about communication? Here we would like to thank the customer service staff Kexin who actively followed up on the day and solved this problem for us. The children also felt the help of Ctrip anytime, anywhere.
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