Hilton Garden Inn New York/Manhattan-Chelsea Reviews

The room is quite big. I have booked this hotel for the third year. It is a very good experience.

Overall it's OK, with convenient transportation. I noticed that the air conditioner is Midea, with good cooling effect, but a little noisy. The facade upstairs is under renovation, and the door is covered, so it's a bit difficult to find.

Check out immediately after checking in. The whole process does not take more than 20 minutes. I was shocked by the cleanliness from the moment I entered the lobby. A cup of sticky coffee was knocked over right in front of the lobby door, and no one cleaned it until I left. The floor is the same as the basement, no light, dark and shabby. There were large stains on the mattress, ceiling, and carpet in the room, and the bedding was damaged and had black stains. The windows had no locks, the room had no lighting at all, and the lights were broken. It is completely different from the Ctrip pictures. You can check the google review before deciding whether to book. There was a bedbug in this hotel at the end of last year, and the hygiene was worrying. After giving feedback to the front desk downstairs, I refused to check in. The hotel would not refund my money, which was totally fine. I just wanted to get out of here as soon as possible.

The facilities are a bit old. And it's a bit narrow. The location is such that you can easily walk to Times Square and the surrounding area is not that crowded. There is also a microwave, coffee machine, and refrigerator. Breakfast is okay if you don't expect much.

The location is convenient, but overnight parking costs $50, which is a no-brainer in Manhattan.

It’s very convenient on 28street There are flower shops next to it, and I feel very good when I go in and out. There is a subway, McDonald's, cafe and laundromat next to it The room is simple and the bed is a bit too soft

Convenient to travel, clean

The location is very good, very close to the subway station, you can walk to the Empire State Building, there is a McDonald's at the door, and it is very convenient to eat. It is cleaned every day, and the front desk service is very good.

The air conditioner is very noisy