Club Quarters Hotels in New York

My room was alarmingly different than the photos on the website, in a bad way. The room also smelled a little of sewage or eggs. It's was a long, musky, dimly lit room, and while the overall square footage might have matched the room shown in their photos, my room was very narrow so felt smaller. The window overlooked an AC equipment thing, and it was a small window to very little light. I asked to be moved but they were sold out, and the front desk person didn't seem to care. You have to check yourself in. The guy at the desk them barely lifted his head to point to me to the terminal where you check yourself in. It inevitably didn't work, I had to get the guy to help, I asked what went wrong and he mumbled that it sometimes doesn't work. I get the general trend towards self service in stores, but do we really want to take this interaction away? Why wouldn't this hotel want their staff welcoming people in with a live check in. I mentioned my displeasure on the way out and the person at the desk also didn't care or even respond. She just pointed me on where I need to go to check myself out, which I did, but then had to ask for a print out. Oh, also, they don't clean the rooms. I guess that's in the fine print somewhere but I had no idea. You can ask separately but the default is not to clean the rooms. Overall a bad enough stay that I was thought I should share it here. My bar is low when I'm on business travel. I figure I'm not paying, so it's ok if the hotel is just so so. But this place was decidedly bad. I would not stay here again. I stayed in room 328 by the way. If you do find yourself staying here, I'd recommend trying to stay higher, and not in this corner spot. 328 was tucked in to a corner a bit and the whole area smelled bad. and small, with a window overlooking some staff is disengaged and apathetic.

Absolutely blown away by Club Quarters WTC! The hotel is nice, but the rooms are amazing! Went for a work trip and this was everyone's first time staying at Club Quarters WTC. No one could stop talking about how great the hotel rooms were! So large and spacious, and loved that my room had a balcony (of sorts) overlooking the WTC Fountains. #1 best thing I've ever seen in a hotel, though, are the water fountains with water bottles available on every floor! This is truly a game changers and something that should be in every hotel!

I made a reservation for 2 nights, but on the first day, dozens of people were overbooked at the same time, so after waiting for two hours I was kicked out to another hotel.. Of course I didn't have a choice.. I don't know if I move right away. .. I stayed for a day and came back to it, except for the cooking facilities.

My husband’s first time in NYC and he said it was the best time ever starting with our accommodations. The room was very clean and the bed was like sleeping on clouds. We were on a high floor so we had no problem getting up and out.

Very good. Great location, right next to Times Square in New York. The front desk is also very friendly. There are many restaurants nearby. The room is relatively small but it is enough for one person.

It was a dream come true! My first time in NYC with my lovely girlfriend. Arlette was beyond above from the beginning. My girlfriend did not feel well and she was thorough by bringing her a hot water and vitamin c. And she was very kind for sending us some amenities to our room to celebrate our anniversary! Casey helped us immensely with recommendations: we visited Summit and a Jazz bar! The hotel was well located, near to the main attractions and it was clean, and beautiful overall. But the very best was the attention to detail from the staff. We looking forward to come very soon again!

The hotel is in the city center, good location. It is convenient to go to various attractions in New York. But the facilities are a bit old. The bed is not very comfortable, too soft. It sunk in the middle.