Day 1 ~ When checking in, I was asked if there were two rooms? The answer is, not two rooms, but one room for two nights. After getting the room card, I wanted to confirm first that it was a room with a window. This is a requirement for booking a room. I also called the store after booking to confirm. After checking at the front desk, the room given did not have a window. Please ask the front desk to change to a room with a window. The receptionist said that we need to wait and the room was being tidied up, and the answer was no problem. It rained heavily before check-in, so I was in a bit of a panic waiting for notification in the lobby. After waiting for at least half an hour, there was no response from the counter staff. I took the initiative to ask at the front desk and was told that the room was ready. I could go directly upstairs and the room key card was also upstairs.
Day 2 ~ When I was getting ready to go out in the morning, I accidentally slipped my cup and the water spilled on the ground. I went to the counter to ask the housekeeper to help clean it up. When I returned to the hotel at around 7 o'clock in the evening, I opened the door and was dumbfounded. The room was completely untidy, the trash had not been taken out, the towels had not been changed, and there was still water on the floor of the room. I called the front desk to ask, and the answer I got was, ”If you don't take the initiative to clean the room, even if the ”Clean Room” light at the door comes on, you won't pay attention. You have to go to the front desk to make a request.” It's really insightful and I was so dumbfounded! ! !
Even if they have their own regulations, they should take the initiative and inform them in advance, rather than just saying it as a matter of course. But I took the initiative to go to the counter and offered to clean the floor, but it was not done? Even if you book an environmentally friendly room, but the sheets or towels are not changed, and supplies are not provided, the tidying up will still be done.
Later, the counter staff brought two foreign workers to sort it out. The attitude of the counter staff seemed to be that the residents were looking for trouble.
Day 3 ~ In the morning, there was a bucket on the ground in front of the elevator in the lobby on the first floor to catch water leaking from the ceiling. The lights were dim at the time. Have you considered the walking safety of hotel guests?
The selling point of this hotel is that it is a new building, but without a minimum level of service, it is just an illusion.
Excellent
157 Reviews