Guest User
May 3, 2025
I booked a VIP room with a view from the platform. When booking, I specifically checked whether it was on the second floor. I didn't even consider other hotels with rooms on the first floor. But when I got to the hotel, I was told that there were only rooms on the first floor. I reported it many times and was told that this VIP double room with a view was only on the first floor. It was the room closest to the edge, and the balcony was next to a yard next to it. It was very easy to climb onto the balcony, so the safety was very poor. I couldn't refund it at that time, but if I could, I would have chosen to refund it. When the boss said the second floor, he meant that the entire homestay had only two floors, not that the rooms were on the second floor. I don’t know if it was the platform’s responsibility or what. In short, I was worried about safety issues the whole night and couldn’t sleep at all. If you want to book a room, it is best to call the hotel to ask clearly before placing an order.
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