Vienna Hotel (Nanjing Software Avenue Branch) Guest Reviews
4.5/5
Good
890 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(890)
Positive reviews(849)
Reviews with photos/video(142)
Friendly front desk staff(79)
Classy environment(55)
Large rooms(37)
Perfect for business trips(24)
Easy to get around(24)
Many amenities(17)
Elevator was OK(8)
Stayed multiple times(5)
Negative reviews(41)
TheItalianJob
Deluxe Room (2 Beds)
Stayed in Jun 2023
Business travelers
27 review
3.7/5
Posted on Aug 16, 2023
Hotel was pretty good for the price. Big rooms and bathrooms. Price I decent. Breakfast could be improved
Response from Property: First of all, thank you for choosing Vienna. We have held a full-staff meeting for timely training and education on the issues you responded to. We hope you can see our changes next time you come. Thank you for your valuable suggestions. Vienna International Hotel Nanjing South Railway Station Software Avenue All the store staff look forward to your visit again!
Guest User
Business Double Room
Stayed in Apr 2023
Solo travelers
4 review
5.0/5
Outstanding
Posted on May 23, 2023
Excellent hotel & the service was impeccable. I stayed for around 7 nights in the hotel and they upgraded my room and even offered me free breakfast even though it was not included in my booking. Very warm & welcoming staff, overall a very pleasant stay in Vienna Hotel.
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Ouou
Deluxe Double Room
Stayed in Jul 2024
Travel with friends
14 review
3.5/5
Posted on Aug 22, 2024
The hotel is located in the software park, which is quite convenient for business in the software park. There are often trainings in the hotel, and there are quite a lot of people. The breakfast is ordinary and filling. The room facilities are of normal standards, but it feels relatively small, and the sound insulation is average. Noisy corridors will affect
Original TextTranslated by Google
Response from Property: First of all, thank you for choosing Vienna. We have held a full-staff meeting for timely training and education on the issues you responded to. We hope you can see our changes next time you come. Thank you for your valuable suggestions. Vienna International Hotel Nanjing South Railway Station Software Avenue All the store staff look forward to your visit again!
Guest User
Business Double Room
Stayed in Sep 2023
Business travelers
15 review
1.0/5
Posted on Oct 25, 2023
First of all, the check-in experience was particularly bad. On the first night, the room still had toilet paper used by the previous guest. I forgot about it and extended my stay the next day. The service attitude at the front desk was amazing. Because the room type I booked was different, I wanted to extend my stay and change rooms. The front desk asked me what room to change, and then I didn’t have any sense of good service. It seems that they didn't have this service concept for a few days after arriving, and then they changed my room. When I was relaxing and listening to music in the room, suddenly, the door opened, and a strange man stared at me. I was very upset. Speechless. I called the front desk, but the first person didn't answer. The second person shirks responsibility by saying he doesn't know the situation. Until now as of today. Haven't said give me an answer yet. It was a really bad experience, not recommended. Poor service. Poor hygiene. The front desk operation process is not up to standard, resulting in duplication of rooms.
Original TextTranslated by Google
Response from Property: First of all, thank you for choosing Vienna. We have held a full-staff meeting for timely training and education on the issues you responded to. We hope you can see our changes next time you come. Thank you for your valuable suggestions. Vienna International Hotel Nanjing South Railway Station Software Avenue All the store staff look forward to your visit again!
Anonymous User
Deluxe Double Room
Stayed in Apr 2023
Business travelers
14 review
5.0/5
Outstanding
Posted on May 20, 2023
Mr. Song reserved the room he needed in advance and solved the problems that could be solved, so he wrote this good review. The hotel has complete facilities, rich breakfast, and is clean. It is the best choice for business trips and banquets. I will stay here again next time~
Original TextTranslated by Google
6/7
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Business Double Room
Stayed in Mar 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 1, 2023
A very good accommodation experience. I was a little worried after reading the reviews, but I was really surprised when I entered. The environment is very good and the service attitude is very enthusiastic! ! ! I made an appointment with my sisters to come and stay at the next concert! I didn’t take any photos, I only took a 5s video, so I’ll show you the screenshot environment~
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!