Nanchang Tianmu Hotel Reviews

Response from Property: We are very sorry for the bad experience! We deeply reflect on the extra charge for the swimming pool, the dirty and messy hot spring (the hotel has made guest maintenance on site and provided you with free hot spring tickets), and the lack of surrounding facilities. We will immediately check the operation and management of the swimming pool and hot spring, optimize the consumption notification and cleaning standards, and actively coordinate surrounding supporting resources to improve catering and other services. I hope to have the opportunity to make up for the mistakes and bring you a better stay experience!

Response from Property: Dear guests, thank you for your recognition and look forward to your stay again!

Response from Property: Dear guest: Thank you for your personal experience to give feedback, we are deeply honored to bring you a satisfactory experience!

Response from Property: Thank you very much for your high evaluation of our room, staff and facilities. We apologise for the inconvenience and disappointment caused to you by not informing you in advance that the hot spring is being renovated. We have been trying to improve our services and facilities, and hope that we can provide you with a better stay experience next time you stay. Thank you!

Response from Property: Dear valued guest,Thank you for a wonderful review. We are absolutely thrilled that you enjoyed your stay with us, and that our hotel staff left such a positive impression on you. Our team takes great pride in providing top-notch service, and they will be delighted to hear your kind words. We hope to have the pleasure of welcoming you back soon.

Response from Property: Thank you for your comment. I'm sorry that you encountered a problem while staying at the hotel. We deeply understand your evaluation of the staff, and thank you very much for your recognition of the hard work of customer service. We apologise for the odour and cleaning problems in the room, and will immediately find the reason, strengthen hygiene management, and ensure that every guest can stay in a clean and comfortable environment. In addition, we also regret that you were disappointed when you experienced the hot spring and gym facilities in the hotel. We will continue to maintain facilities and equipment and strive to provide better services. I hope you can come again next time and feel our improvement and dedication.

Response from Property: Sincerely thank you for your feedback! We look forward to your next stay!

Response from Property: Sincerely thank you for your recognition, all our efforts to get your recognition is worthwhile, for your satisfaction and for your affirmation of us, we will redouble our efforts! Looking forward to your next visit!

Response from Property: Sincerely thank you for your feedback! We look forward to your next stay!

Response from Property: 您的評語就像春天的花兒一樣美麗，開放在我們的心田，謝謝您，祝您開心快樂每一天。

Response from Property: We are always ready to work for your satisfaction, and we are so happy to receive your affirmation! The whole Mumu family welcomes your stay!

Response from Property: Your feedback from your stay is the greatest affirmation for Mumu. We will keep up the good work!

Response from Property: We have conveyed your praise to Manager Shanshan! Mumu also apologizes for the hotel's network problems. Your understanding is our motivation. We have strengthened the equipment inspection in the room. We look forward to your stay again!

Response from Property: Yes! The hotel is suitable for business travelers and VIPs who are traveling. We have a forest garden-style accommodation environment, which is a good place for you to relax and have leisure time after busy work. It is also a good place for families to enjoy a slow life after a day of playing in Nanchang. The Mumu family invites you to share the sound of the forest garden in summer!