Accompanying Seaview Theme Apartment (Nan'ao Island Qing'aowan Branch) Reviews

Response from Property: Dear Guest,I'm so happy to hear that you had a wonderful trip and enjoyed the beautiful island, as well as the breathtaking views from our apartment. It was a pleasure to meet you and assist you during your stay. I'm glad that my English-speaking abilities were helpful and that you appreciated our non-smoking policy, clean rooms, and modern amenities, and it's great to know that we succeeded in making your vacation memorable.I'm delighted that you plan to return. I look forward to welcoming you back for another fantastic vacation! See you soon!Warm regards,Leon

Response from Property: 尊敬的客人：很遺憾我們的公寓給您留下了“糟糕”的印象。這是我們最不願意看到的，也深知這意味着我們在服務和管理上存在着嚴重的失誤。我們會馬上對所有環節進行排查和整頓，努力改進不足之處。真誠地希望您能提出具體問題，我們會做出改變，也期待能再次迎接您的到來，讓您親自見證我們的進步。

Response from Property: Dear Guest, thanks for the kind review, I'm glad to hear that you enjoyed your stay with us. Your review really helps and is appreciated. I hope we could get a 5/5 from you next time. We look forward to seeing you again next time when you are in Nanao. Regards,Leon

Response from Property: 就事論事嘛，我不是想要推卸責任更不敢去怪罪任何一個客人我衹是想解釋説，我們可以控制屋內的蟑螂，但控制不了外來的蟑螂，我們這裏靠山衹有5米遠。親子民宿的我們一直很重視衞生問題並且我們對此很自信. 人員的培訓、專業的清潔劑蚊蟲消殺和衞生評估團隊我們一直都有的. 但為了避免蟑螂入侵，我們已經修復了所有門窗縫隙、更換了防蟲地漏等. 另外我們還制定了規定：屋內禁止烹飪、或把海鮮等食物垃圾放在房間內過夜。後來我們有跟這位石女士客人進行溝通並解開了誤會，當時還懷着身孕還帶着長者，對於此次遭遇我們也深感愧疚，為此我們已經新增了隨叫隨到的衞生服務. 你我共攜手，蟑螂不再有，讓我們一起保持一個乾燥的衞生的舒適的住宿環境。

Response from Property: My dearest guest, holiday reservations cannot be canceled for free on the day of check-in, not to mention that you didn’t say you wanted to cancel until 10 o’clock that night. Please understand us, and we also reserved the room for you until that night. Then I am really sorry. , no matter how hard I try, I can't get your satisfaction.

Response from Property: Our store promises: First, the room is clean and hygienic. Our room has 6 procedures to clean the room every day. Second, the supplies we provide are absolutely adequate. For the convenience of guests, shampoo is placed on the niche in the bathroom. If there are too many people, the butler will provide it. Third, my room service is not limited to time. Our apartment will not get off work until all guests have checked in with peace of mind, and there is 24-hour on-call service, no matter how late the guests arrive. If the above comments are true, it has violated the management regulations of the relevant departments. Guests can complain to the management committee or the relevant departments of the police station about this accommodation. Our store will receive serious penalties and fines. (This comment is considered a malicious comment. First of all, the person pretending to be a Ctrip employee called to ask for the amount. If the request was unsuccessful, he immediately gave a negative review. For malicious comments of a blackmail nature that have definite evidence, Ctrip has dealt with them in accordance with the process. .)

Response from Property: 感謝您的評價，精簡而精闢vary good