Munich Schwabing-Freimann Hotels

Unbeatable value for money. The room was spacious and the shower was great. There's an amazing cafe right next door and a fantastic Italian restaurant just a 5-minute walk away. It takes about 15 minutes to get to the city center. I'll definitely be back!

While your hotel facilities are acceptable, the operational failures and hostile staff conduct during my recent stay were entirely unacceptable. My room was located excessively far from the lobby, which amplified a serious safety hazard: the in-room telephone was completely broken. When I discovered the television was also unusable (stating the room was ”not checked in”), housekeeping dismissed me, forcing me to walk all the way to reception just to report your own technical failures. Worse, I experienced an emergency when my phone died without a universal adapter. Instead of helping me during an urgent situation, your staff predatorily refused to assist unless I purchased an overpriced adapter from the hotel. To top it all off, the reception staff were cold and dismissive. Their complete lack of basic courtesy and welcoming demeanor went beyond poor customer service. it felt distinctly like racial bias. A broken room phone is a safety violation, but your staff’s total lack of empathy during an emergency is a failure of management. I expect a formal response regarding how you plan to address these room defects and the deeply problematic behavior of your front desk team. Die Ausstattung Ihres Hotels ist zwar akzeptabel, die betrieblichen Mängel und das Verhalten Ihres Personals während meines Aufenthalts waren jedoch absolut inakzeptabel. Mein Zimmer lag extrem weit von der Lobby entfernt, was ein erhebliches Sicherheitsrisiko verschärfte: Das Zimmertelefon war komplett defekt. Als ich feststellte, dass auch der Fernseher nicht funktionierte (Anzeige: „Zimmer nicht eingecheckt“), wurde ich vom Housekeeping abgewiesen. Ich wurde gezwungen, den gesamten Weg zur Rezeption zu laufen, nur um Ihre eigenen technischen Fehler zu melden. Noch schlimmer war, dass ich mich in einer Notsituation befand, als mein Handy-Akku leer war und ich keinen Universaladapter dabei hatte. Anstatt mir in dieser dringenden Lage zu helfen, weigerte sich Ihr Personal, mich zu unterstützen, und drängte mich stattdessen in räuberischer Absicht dazu, einen völlig überteuerten Adapter vom Hotel zu kaufen. Zu allem Überfluss war das Personal an der Rezeption kalt und abweisend. Der völlige Mangel an grundlegender Höflichkeit ging über schlechten Kundenservice hinaus – es fühlte sich eindeutig nach rassistischer Voreingenommenheit an. Ein defektes Zimmertelefon ist ein Sicherheitsverstoß, aber das völlige Fehlen von Empathie Ihres Personals in einer Notsituation ist ein Versagen des Managements. Ich erwarte eine formelle Rückmeldung darüber, wie Sie diese Mängel im Zimmer und das zutiefst problematische Verhalten Ihres Rezeptionsteams beheben wollen.

My stay at Plaza Premium was fantastic. The room was beautifully furnished and equipped with all the necessary amenities. The breakfast offered a wide variety of options, catering to different tastes. I highly recommend this hotel for a comfortable and enjoyable experience.

We booked this hotel to be on the U6 line so we could be in between Munich city centre (Marienplatz) and Allianz Arena (Fröttmaning). This was perfect although it is a good 10 minute walk with suitcases. The room was clean, comfortable and compact. The breakfast had a small variety of options especially the hot section compared to other Marriott hotels.

Arrived in Munich late on June 9. Fortunately, this hotel has a 24-hour counter service, which allows me to check in smoothly. The overall level of the room is medium, the traffic location is convenient, and the price is reasonable.

Everything clean, public transport just 250 m from the hotel, parking is a bit expensive (16€) per day for my purposes

Stayed here for 4 night. Good location near with a tram station just next to the hotel. My flight arrived early for check in but they had rooms available so they were accommodating. After long flight, I really appreciate that. And yes, electric kattle available.

Every time I come to Munich, I live here, spacious and comfortable, simple kitchen utensils can make something to eat. The underground parking garage is very convenient, 20 euros a day. There are Lidl, ED, DM, Apotheke nearby, and there is also a small park for walking.

The room was clean and tidy, and the front desk staff were very friendly. However, the in-room amenities were basic, and breakfast was €19 per person. It's close to the subway, which is convenient for getting around, but there aren't many facilities in the immediate area around the hotel, just one McDonald's.

Overall, it was a good hotel and I had a comfortable stay. The room met my expectations and everything was fine during my visit. The only downside was that there was no reception available on-site, which could be inconvenient for guests who may need assistance. Aside from that, my experience was smooth and pleasant.