Name: Fairwind Hotel Miami
Address: 1000 Collins Ave, Miami Beach, Florida, 33139, 1000 Collins Ave, Overseas, United States
Rating: 3.8

All reviews

Positive reviews

Negative reviews

I booked the superior queen room and it was tiny the orange wall made the room even smaller. There was no wardrobe or dressing table. No free water or robes only towels.

Staff very happy, room was big plenty of space, roof top pool, if you want to save money you can bring you’re own drink up 👍 location is perfect. Plenty to do. Walking distance for everything in Miami south beach 🏖️

Excellent location but the parking situation is ridiculous.  $40 a day for parking.

excellent location , big rooms , and pretty friendly staff will come back

Restaurant

24-hour front desk

Parking

Luggage storage

Swimming Pools

Wi-Fi

Breakfast

Non-smoking room

All Languages

English

Chinese

Portuguese

All Room Types

Superior Queen Room

Garden King Room

Accessible King Suite with Balcony

Deluxe Two Double Room With Balcony

Overall-the location is where you benefit from staying at this hotel. That is pretty much it.  Check in:  We checked in on a Saturday evening. The rooms were not ready when we called at around 5 (rooms are supposed to be guaranteed at 4). We kept calling a couple of times after and our room was still not ready. Our room was ready by 9pm.  They do not mention a resort fee per night when you book. They mentioned it at check-in. We paid 136 dollars for 4 nights (on top of what we already paid for our stay). This amount  you do not get back. They took $150 for incidentals (this you do get back-apparently, we will see in “some business days” -as stated by Tina)  They have valet for your car which they charge 40 dollars a night. I paid 160 for the 4 nights we stayed.  They did not assist with bringing any of our luggage to the room. Even under the circumstances of us checking into our room at 9pm!  We took the trolly from the lobby and packed our stuff and rolled it into the smallest elevator that seemed like it was going to break while on it.  I wanted to put some bags in my car one of the nights and the night time front desk worker (named Luz-I had to ask Tina for her name and she was very hesitant to give me her name. But the night time front desk was Spanish with brownish/blondish hair)  Luz said I can walk over myself and put my stuff in there. She said “no one is stopping me from getting into my car” and again insisting I can go myself. She was so rude and just a nasty attitude. I don’t understand why the staff (Tina and Luz) were so nasty! You work in hospitality!  I insisted in speaking to manager and the manager was never in. Everyday you do not have a manager in? Lies.  Pictures on website are not reality:  We booked the superior queen room which was the size of a closet. As we were investigating the room we found the following:  1. Smoke alarm out of its socket 2. Refrigerator not plugged in 3. Lamp shades ripped 4. Comforter ripped 5. Toilet paper holder broken 6. Soap dispenser broken 7. AC leaking 8. Pull out table by the Safe had some dirt inside  I took pictures of all of these things and showed it to the front desk. Again, her name was Tina. She said “this is not okay”  and took pictures off of my phone of all the horrible things in the room. At first I thought she really understood how bad this was. She stated that she  can get us a complimentary upgrade into a better room. I was so excited and ran up to my room to pack my things for a new and better room. Not even 2 minutes later, Tina calls my room and says “I am not able to give you the upgrade, I am sorry.” I asked “ what happened?  two minutes ago you checked the system and  you said you were able to give me the upgrade.”  All that Tina said was “I am sorry” there was no explanation given,  even when I kept asking what happened, all Tina said was “I am sorry” (WEIRD!-an explanation would have been a normal response and I would have accepted her explanation. But all I got was I’m 

Beautiful hotel with clean spacious rooms. The hotel staff were very friendly upon arrival. However they wouldn’t accommodate an early check in and there was an incident where all of my friends luggage went missing due to the fact that the hotel staff switched rooms for her while we were away. It took over an hour and a half to locate which staff member did the move and where they placed her belongings because there was a shift change and lack of proper communication. Also be aware that the rooms with “private rooftop patio access” are in fact not private and easily accessible from other rooms because we had numerous items stolen such as a purse and Bluetooth speaker. After a night of worry we finally spoke to security in the morning when they arrived only to be told there are cameras all around the hotel but not there and there was nothing they could do except swap out her room.

I am a concierge at a large property in NYC so I understand the inner workings of how a hotel works. I was there during Spring Break and as you can imagine South Beach was insane. I must say the team @ The Fairwind deserve so much credit. Lucia and Alex are doing the job of three people.They went above and beyond with their level of care and service. They are front desk agents, bell captians storing luggage and pulling off concierge duties. This would NOT happen in a property of that size in NYC. We have entire teams doing each of those things seperately Thank you both for making my stay enjoyable. You are superstars.

Most Relevant

Most Recent

Rating (High to Low)

Rating (Low to High)

8.3km from Historic Overtown/Lyric Theatre

All Travelers

Business travelers

Family

Solo travelers

Booked for others

Couples

Travel with friends

Other

Discover 108 Fairwind Hotel Miami reviews, rated 3.8 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Fairwind Hotel Miami Reviews: 108 Verified Reviews Latest 2024 | Trip.com

https://ak-d.tripcdn.com/images/0580h12000d4twbpr3E55.jpg

Pullman Kaifeng Jianye Reviews

THB Maria Isabel - Adults Only Reviews

H10 Berlin Ku'Damm Reviews

Petit Hostel La Latina Reviews

Kata Rocks Reviews

Hotel Shalva Jakarta Reviews

Rema Residence China Town Reviews

Dubai Grand Hotel by Fortune, Dubai Airport Reviews

Shinchon Hotel Sogang Stay Reviews

Private Condo Kourijima by Coldio Smart Resort Reviews

Modern Plaza Hotel Reviews

Malibu Plaza Hotel Reviews

C&D Hotel,Xiamen Xiang'an Reviews

Cyrus Villa Seminyak by iNi Vie Hospitality Reviews

Elanaz Hotel Reviews

Merryseasons Motel Reviews

Jingjiang Tangsu Reviews

Paton View Hotel（Star avenue riverside store ） Reviews

Happy Nest Parent-child Slide Castle Yilan Reviews

The Explorers Guesthouse and Hostel Reviews

Golden Star Hotel

Myroom Boutique Hotel

Vanbo hotels (Guangzhou baiyun airport experience)

BK Hotel

Home Inn (Chuzhou Municipal Government World Trade Building)

Jia Qi Hotel (Shanghai the Bund Nanjing East Road shop)

Sans Hotel at the Luxebridge Suites Davao

Arina Luxury Hotel - Vincom Tay Ninh

Ardenhills Suites

Wohkoon Xingsun Hotel (Zhongguancun East Road Branch)

Recommended for you

seo-hotel-reviewpc

@ctrip/hoh-seo-pc-template

@ctrip/hoh-seo-tdk

@ctrip/hoh-trip-header

@ctrip/hoh-online-head-album

@ctrip/hoh-online-review-searchbox

@ctrip/hoh-crumb

@ctrip/hoh-text-internal-link

@ctrip/hoh-trip-footer

@ctrip/hoh-cookie-banner

@ctrip/hoh-online-gotop-slider

@ctrip/hoh-online-commentList

@ctrip/hoh-trip-gtm

@ctrip/hoh-request

@ctrip/hoh-request-seo

@ctrip/hoh-trip-union

@ctrip/hoh-triplog

@ctrip/hoh-ubt

@ctrip/hoh-shark

@ctrip/hoh-lazy

@ctrip/trip-web-img

@ctrip/hoh-api-city-poi

@swc/types

@ctrip/hoh-hydrator

@ctrip/hoh-ibu-dependency

@ctrip/hoh-component-context

@ctrip/hoh-storage

Keep exploring

We Price Match

Response from Property

To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.

${{hotelName}} Guest Reviews

${{hotelName}} Reviews

Check available rooms for your travel dates

Swipe up to view more

Enter your dates for the latest hotel rates and availability.

Search Your ${{cityName}} Hotels

Your recent searches

The 10 BEST Hotels in ${{cityName}} ${{Year}} | Trip.com

seo-hotel-reviewpc_0_0_39

Fairwind Hotel Miami Reviews

Fairwind Hotel Miami

Fairwind Hotel Miami Guest Reviews

Trending Searches

Recommended for you