Novotel Hotels in Mexico City

Room had little to do with the images on trip.com. Room was dark with no direct sunlight (wall around 50cm in front of the window). Morning shower was interrupted with an unpleasant surprise as the shower head fell onto me. Both complaints were adressed during check-out the same day, but staff were obviously not trained for complaints and could not handle my feedback, very disappointing for an 'upscale hotel'. trip.com service on the other hand was flawless as usual.

Everything was very good, although the room is not very big, the large window and the view of the city make up for it. The room is modern and pleasant for resting and sleeping. The restaurant is spacious on the 2nd floor, with a very good breakfast, and also the executive menu from Monday to Friday between 1 and 4 pm. The entire staff is very friendly and smiling, I have never seen a bad face, and they help you with any questions. The waiters are very professional and attentive both at breakfast and lunch time. In front of the hotel there is a metrobus stop, Polyforum station, there is also a Sears and a Chaderaui supermarket, or something similar, and several food shops. My experience confirms my very good opinion of the Novotel brand, I would definitely return.

When I booked, I thought it was above Toreo Mall, but it actually has nothing to do with the mall and is a bit far away. There are warehouses all around, but the hotel breakfast is very luxurious, with a bunch of red fruits

The room size is average, but very comfortable. It is better to book a south-facing room. All the service staff are smiling and very intimate. The Hilton Garden next door is much better. The breakfast is also very good. Especially recommended egg cakes, haha 😃