Best Western Melbourne City

Best Western Melbourne City Reviews

Best Western Melbourne City

16 Spencer St, Melbourne, Victoria, 3000, AustraliaView Hotel Details
Best Western Melbourne City
Best Western Melbourne CityBest Western Melbourne CityBest Western Melbourne City
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1 night

Best Western Melbourne City Guest Reviews

4.3/5
Very Good
190 review
Verified reviews
Location4.4
Amenities4.0
Service4.4
Cleanliness4.4
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All reviews(190)
Positive reviews(182)
Reviews with photos/video(29)
Convenient location(40)
Clean and tidy(34)
Awesome stay(32)
Easy to get around(15)
Small room size(14)
Great value for money(11)
Friendly front desk staff(11)
Close to train station(6)
Negative reviews(8)
Biplove
Shoebox Room
Stayed in May 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 6, 2024
Hotel room is ambiente and the location is easily accessible to all transportation- trams, metro and buses. Hotel rooms price are decent and service is good. Thank you for the wonderful service. P.S.: View from the room.
Guest User
Courtyard Room
Stayed in Jun 2024
Couples
1 review
4.7/5
Amazing
Posted on Jul 28, 2024
The location was perfect, close to tram service, convenient walking distance and clear pick up and signage for Uber travel throughout the city. The staff were super helpful and friendly. The room when the doors closed was so quiet, sound proof almost! We had a courtyard room access which was great to get fresh air access when needed. Although the room was very small with enough room for a bed and walking space pathway.. it was enough of what we needed as most of our time was spent in the city adventuring. My only downfall was the shower, the head size was BIG, but the heat wasn't enough with constant hot and cold levels of water. Our room was tidy, fresh towels and bed sheets daily.
Anonymous User
Standard King Room
Stayed in May 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Jun 28, 2024
clean and simple, room was clean, sheets clean bed was comfortable, large table for working. the only issue was that only one lift was in service creating a delay, but there are also stairs so you are not stuck. reception was friendly and promptly arranged keys and room, checkout was blazing fast.
Guest User
Standard Twin Room
Stayed in May 2024
Couples
1 review
2.7/5
Posted on Jun 18, 2024
Staff of the hotel were very friendly but that was as good as it got. Bathroom was very inadequate in size. We didn’t have anything to sit on in hotel room apart from the bed. Located right next to the train station so very noisy regarding trains both day and night.
Alphard Reyes
Shoebox Room
Stayed in May 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Jun 19, 2024
alright not really all about this reviewer life but considering i spend 10 days i figured id give my experience so yall can decide better. will be sorting my scores thru ff criterias bellow: 1. LOCATION⭐️⭐️⭐️⭐️⭐️: it literally at the edge of the “free tram zone” that Melbourne CBD has. it is one free tram ride away to your postcard landmark, Flinders Station. 5 min walk to Southern Cross for all your out-of-Melbourne trips, including the airport skybusses. Theres a pub in the first floor for food and drinks, a 7/11 round the corner, and a liquor store, pizza, vietnamese restaurant, and a kebab all withinh walking distance. Its practically perfect for its price location-wise. 2. BLDG and AMENITIES: ⭐️⭐️⭐️⭐️ You can tell the bldg is old. Walls were obviously too thin than regular bldgs since I visitied MEL during the winter seasom and was heavily dependent on the heater, which works splendidly! They have a guest laundry room, where for 5AUD, you can get a big load of laundry done. the only downside is it’s literally located in a sort of maze around the back of the building, so if youre like me and you forget ur laundry bag, youre gonna have to parade around like a fashion model dressed by french-japanese model from comme de garscons. I also had an issue with the key access during after-hours entry, both of which, by the grace of the land gods, was solved by another visitor coming in late. Brought up this issue with the Staff and they were more than happy to fix the card! apparently my room specifically, 219, has issues in their system or whatever. which brings me to my next criterion. The hotel shares a common hallway to a Thai massage parlor (which gets you a free discount coupon) and a bar/pub/diner thats open from early breakfast til late in the night. no bellhop though so youll have to carry your luggage all by your lonesome! 2.5 ROOM ⭐️⭐️⭐️⭐️⭐️: As said before the room was pretty cold if you dont turn on the heater. But it was extremely clean! the bathroom was neat and hot water available 24/7 (some airbnbs could never), and there’s single room necessities like a water boiler, a tiny fridge, and a big and powerful hair dryer. all of which work perfectly. they stop by every morning to ask if you want your towels replaced (if your privacy sign is up) and clean the room per request. 3. STAFF: ⭐️⭐️⭐️⭐️⭐️amazing and super nice! and cheerful! i already interacted with them since i accidentally canceled my reservation due to misunderstandings and had spent some change calling from overseas. they were easy to talk to and very understanding. That wouldve been 600usd wasted! They answered all my questions about the city, tips, and guides and all other inquiries. overall: my stay was amazing and definitely felt safe leaving my personal belongings while i went about traipsing around melbourne and surrounding land and shore marks. def recommend for a solo traveler traveling light!
Ratha
Single Room
Stayed in May 2024
Solo travelers
2 review
4.7/5
Amazing
Posted on Jun 11, 2024
Generally, the hotel was very good and the location was very convenient. Everything was to my satisfaction. The only small dissatisfaction was that when the room was cleaned, the floor was not vacuumed. Otherwise, all good.
Flynn G
Courtyard Room
Stayed in May 2024
Couples
2 review
4.7/5
Amazing
Posted on Jun 9, 2024
Very nice lil place! Friendly reception staff, clean bathroom and amenities provided were in good nick. Location is on the bottom left edge of the central business district, in the free transit zone which was mighty helpful for my travels. Very breif walk, about 4 minutes to Southern Cross :)
MischaM
Single Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Close to Southern Cross Station. Room was immaculate and included a desk and chair. Window had a view of back of building courtyard. Very Pleasant Staff.
Guest User
Shoebox Room
Stayed in Apr 2024
Family
3 review
4.2/5
Very Good
Posted on May 30, 2024
The room face to the wall . , but the building , the place , the hyginene , bathroom is good . Also the tissues are super super good.
danieljamesxyz
Shoebox Room
Stayed in Apr 2024
Solo travelers
2 review
4.5/5
Great
Posted on May 20, 2024
Not sure why people are always giving negative reviews for the size of the rooms. I booked a “shoebox room” so expect it to be small. Great place for $100 a night on a Friday and Saturday night. I wouldn’t want to be paying more though.
Guest User
Shoebox Room
Stayed in Apr 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on May 10, 2024
Even I just spent one night in the hotel, my experience was really good, the service was amazing as the guy from reception is very friendly. The room was smaller than expected but clean that is the most important for me, 7 mins walking distance from the southern station, very convenient location.
Response from Property: Hi,Thanks for taking the time to leave a positive review and we hope to see you again in the near future.Warm regards,DaveDuty Manager
ChristinaChai
Standard Triple Room
Stayed in Apr 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on May 21, 2024
Nice stay at the triple room. Everything is good with the location, amenities except the bathroom was too small.
Govindan
Single Room
Stayed in Mar 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on May 2, 2024
Being in the central area ..many access to nice food outlets and shopping outlets.will come again.
Response from Property: Hi,Thanks for taking the time to leave a review and we hope to see you again in the near future.Warm regards,DaveDuty Manager
Guest User
Shoebox Room
Stayed in Feb 2024
Solo travelers
7 review
3.5/5
Posted on Mar 31, 2024
Room was decent, bathroom was small (but suitable for the price). Otherwise room key kept now working the first few days
nathrudee phrintrakul
Standard Twin Room
Stayed in Feb 2024
Family
4 review
4.2/5
Very Good
Posted on Mar 29, 2024
The room was tidy and compact but clean. The sink was very small. The location was great we can walk to tram by 2 mins!!