First, let me say the staff here are what makes this hotel ! Truly wonderful service from the bartenders Felipe and Luis Hector, waiters like Williams, Jose Gerardo, Caesar Gonzalez and others. they all made our stay here a great one! They always went above and beyond! The food/buffet was good, we always found something we enjoyed, although as other posters noted weiners/hotdogs are a mainstay at breakfast, lunch and dinner! Our ocean view room was nice, beds were good, air conditioning worked, nice balcony ( no balconies at all on street view rooms) There was a very strong sewer odor in the room throughout our stay, I think from the bathroom drain, and the shower was HOT all the time, impossible to get any cool water, even at the sink. Even the water in the toilet was hot! That was strange! WiFi works well in rooms and even on the beach. They tell you at the front desk that you can only have the wifi on two devices per room, but we had it on 5, no issues during the whole two weeks. The hotel itself however needs improvement in many areas ! If you are looking for a quiet vacation spot this is not the place for you . The “BANDA” roaming the beach in groups of 6-9 with trumpets , tubas and drums from noon till about 6:30 p.m. (or later) destroys the atmosphere totally as they all use amplifiers to compete with each other in making the loudest racket possible. All the ocean view rooms are above the pool area and the noise making from there carries on until midnite or 2 a.m. most evenings. The beach chairs are all in very poor condition, many broken ones they still keep putting out every day, and quite uncomfortable. Covered in bird poop (never cleaned) and if you leave your chair for a few minutes there will likely be fresh poop on your towel when you get back. The hotel does nothing about the bird problem, there are hundreds, and poop is on everything. The beach itself is nice but not very clean, garbage and cigarette butts all over in the sand and not cleaned by hotel staff other than a bit of raking around 9 a.m. ish. The hotel is not “senior friendly “ with a lot of steps/stairs to navigate , even in the buffet and around the pool, need to be extremely careful not to trip and fall! The hotel is mainly used by Mexican families, lots of kids, very very few English speaking people at all. Staff here speak very little English, even the concierge at the Information desk - no English at all, not one word! Only a couple of the staff at the front desk speak a few words of English, they try to be helpful, but it can be difficult. We made the best of everything and enjoyed our stay, but not likely to chose this hotel in future. Star palace hotel, pacific palace, Luna palace are all sort of connected and they say you can use facilities in others too, but pacific palace is rooms only, star palace exact same buffet, we didn’t go into Luna palace so not sure there. Nightly shows are kinda non-existent. Never found one, no info.
Very Good
103 Reviews