Mazatlan Hotels with Balcony

Lidia Martínez the best customer service during my visit. Lidia was able to convince to stay at my current hotel for more night until she was able to accommodate me at the Marriot. My stay was worth it because of the hotel amenities and people like Lidia Martinez. I will be happy to return to Marriot Mazatlan.

Experience was poor. Went to the snack shop and was given a coffee with chunks of milk floating in it. When I showed them and asked for a new one they said no it was fine I had to pay a new one. Asked the management to deal with it and they were indifferent. Breakfast wasn’t great either. Room was ok but had some maintenance issues e.g lights not working etc.

I really enjoyed my stay at this hotel, the facilities were super clean and all the furniture was new. Food and the buffet service was great too. I’m definitely staying again here

Older resort, but clean had everything we needed. beach is very nice, not to many people, except on Cruise Ship days (cruise ship passengers are welcome here) very busy on these days. Staff - my experience mostly good, except a security guard Damien.. he came at us very angry waving his hands yelling at us, he was speaking in spanish (i know its the language there) but i had no idea what he was yelling about. As luck has it a lady and her husband helped with translation. The issue was my pool bag was open and laying on top of my stuff was a bag of nachoes (apparently not allowed on pool deck, i was never told this when checked in or any time during my stay) We were in hot tub when this all started, no where near my bag, and no one was eating the nachoes. we had just came up from the beach. My frustration, Why was Damien looking in my bag in the first place? Why did he not get a staff member that i could communicate with and simply tell us that nachoes was not allowed on pool deck? Why did he get so angry and make me feel like i had done something criminal? I did go to front desk and report, someone did talk to me and assure me that this would not happen again, and it didnt. The front desk did also tell me that the next morning i would get a call from the manager, but that did not happen. Damien ignored me for the rest of our stay. I am not a rule breaker, and i am not a complainer but this did have an impact on the rest of my stay, i was on edge and nervous that he would approach me in this manner again. The rest of the staff were kind. Location of hotel in golden zone would be hard to beat, you are right in the center of all resturants, and entertainment. Yes i would return Front desk should give all guests at check in a list of the rules.

When we arrived they couldn’t find our reservation. Finally after 15 minutes they find it. We ask for towels to use at the pool. They say they didn’t have any but someone would bring them to our room. We get to the room that was supposed to have one king or two queens. It had one Queen. Very small room. Hard mattress. My arms kept falling asleep. I only wish the rest of me could have done the same. Two sheets, top and bottom. No blanket. It had an ocean view however the balcony door stuck so badly it took all my husbands muscles to open. No lock on the door either. We went for supper, when we got back still no pool towels. So I decide to have a shower and realize there were no towels at all. Nothing. So my husband calls. They say they will bring some. I wait. And wait. I go back downstairs and tell the man at the desk I need two towels. He opens the cupboard, searches through a stack of towels and hands me one bath towel and two hand towels. No I say I need dos grande. Nope. He say no we no have. Not sure why I couldn’t have one out of the stack of towels that were there. They couldn’t be pool towels because he looked through them earlier when we checked in and asked then for pool towels, just as it said to do on the information page they gave us. I guess maybe they were thursdays towels only and we came in on Wednesday… who knows. Anyways with all that and the elevator that was in need of repair, (it was loud and out of balance and rubbed on something when you rode up or down) and the mold on the bathroom floor it is not worth the money at all.

This is a good hotel but you have to know what to expect. It essentially strives for a fiesta-type atmosphere that is popular with Mexican families. Loud music going til fairly late in the night and the hotel does not cater so much to foreign tourists. If that sounds good to you, this is your place. Great ocean views from the room and a pretty nice beachfront, though it does get a bit narrow during high tide. Conveniently located near the far end of the Golden Zone, so you’re near a lot of stuff but not quite right in the middle of it. Did not eat or drink much here but it seemed decent enough. Towel situation is a little annoying as you have to keep a second card with you to get a beach towel. Resort is nice because it’s new, but it is a little sparse and often short on charm. Much of this is widely done to minimize dirt, mildew, etc, which is great, but it could be a little warmer. Staff seemed somewhat disinterested outside of the front desk — not exactly rude but not very attentive either. Pools are nice although, again, a little sparse. Big family pool then a slightly smaller pool for adults. Kids would like it here well enough. They had a pretty cool fire show on Friday or Saturday night. That one is worth catching if you can. I don’t think you could do much better unless maybe if you head a little further north up the beach, like around playa Cerritos. But that did not seem nearly as convenient, although much quieter.

The location of their private beach is the best in my opinion it’s so clean. The service of the hotel is too strict. I ran into problems because of the bracelet thing. One of my family members got her deers erased by being in the beach and she was stopped and asked to go to the reception to check if she was a guest at the hotel but we told the security to look at our bracelets and they were from the hotel and my grandmas was also fading yet he didn’t believe us so we had to go to the reception. It was time wasted that we had to deal with just for them to be yes they are guests. And then it happened again because the first time they didn’t change our bracelets when they should’ve have done that in the first place.

I recently had the misfortune of staying at the Park Inn Radisson and was appalled by the deplorable conditions of the bathroom. Upon entering the room, I was immediately hit with a strong, musty odor that seemed to come from the bathroom. As I approached the bathroom, I noticed a black mold growing on the walls and ceiling, which was not only unsightly but also a serious health concern. There was water continually dripping from the ceiling, and the smell was overwhelming. It was clear that the hotel had not taken proper measures to address the issue, and I was shocked that they would allow guests to stay in a room with such hazardous conditions. I brought my concerns to the attention of the hotel staff, who seemed unconcerned and unhelpful. They offered to move me to a different room. The new room had a terrible view. I will never stay at Park Inn Raddison again and would advise others to avoid it at all costs. The hotel’s lack of attention to detail and disregard for guest safety is unacceptable. It’s essential for hotels to prioritize cleanliness and take immediate action when issues arise, rather than ignoring them and putting guests at risk. Rating: 1/5 stars

Stayed 5 nights. The hotel is modern, about a year old, has a good location in the Zona Dorada. In front of the Malecón/boardwalk and the ocean. We had a room with balcony and views of the ocean. Nice Infiniti pool and delicious breakfast. Chambermaids were super friendly and wonderful. Stephanie, at reception, was the best and most accommodating. Comfortable rooms and mattress. Now, the neagatives... 1- Some of the staff, at the restaurant, was not very friendly, except the only lady waitress, who was very friendly and serviceable. 2- There was an extremely loud private party, on Saturday night, at the rooftop. Unfortunately, we were on the 7 th floor, just below the party. The music was EXTREMELY LOUD. The bass made our room vibrate. Even with ear plugs, we could not sleep. Of course, I complained, several times. They offered to move us to a lower floor. No way, Jose!. We had already unpacked for a our five night stay. The party was supposed to end at 12 midnight. It enredadera @ 1:30 am. Unacceptable and NIGHTMARERISH!. 3- There are no chairs in the balcony. You go to the pool as there is no place to hang and dry your bathing suits. 4- Although they provide a coffee maker in the room, they leave complimentary coffee, the first day. After, you have to pay for it. Does not make any sense to us. 5- The same with bottle water. Complimentary on the first night. Then, you are on your own. You pay the same hotel fee every night. Provide coffee and water nightly. Get your act together. You will still get the local tourist but FORGET about guests from foreign countries.