Pullman Sydney Airport

Pullman Sydney Airport Reviews

Pullman Sydney Airport

191 O'Riordan St, Mascot, New South Wales, 2020, AustraliaView Hotel Details
Pullman Sydney Airport
Pullman Sydney AirportPullman Sydney AirportPullman Sydney Airport
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Pullman Sydney Airport Guest Reviews

4.4/5
Very Good
208 review
Verified reviews
Location4.5
Amenities4.4
Service4.3
Cleanliness4.6
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All reviews(208)
Positive reviews(196)
Reviews with photos/video(35)
Convenient location(58)
Easy to get around(51)
Close to airport(45)
Quiet & comfortable(12)
Offers pick-up/drop-offs(9)
Good sound insulation(8)
Comfortable bed(8)
Well decorated(5)
Negative reviews(12)
Miriama
Superior King Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 20, 2024
Near to the airport & Love the view from our Room , 😍😍😍😍😍
Liza candy
Superior Two Double Room
Stayed in Dec 2024
Solo travelers
15 review
4.2/5
Very Good
Posted on Feb 2, 2025
Perfect - great location, nice rooms. Very clean room. It’s a little ugly in the lobby but the rooms are good
luke_middlebrook
Superior King Room
Stayed in Jun 2024
Couples
14 review
5.0/5
Outstanding
Posted on Aug 6, 2024
We had an amazing experience at this hotel before flying out for our wedding. My fiancé’s family is from the US, and I had been showing them around Sydney, however due to the limited time we had one night stay in the Blue Mountains before returning to stay with the hotel. The FO manager allowed us to store our large luggage at the hotel because we had not the car space for the luggage going up to the mountains. The service attendants were, kind, prompt and considerate. The design of the interior of the hotel is very different for a Pullman, and when we went up to our room we had a handmade card from the reception staff wishing us well for our big day! They accompanied this lovely gesture with macaroons and a room upgrade. Being stressed about this part of our itinerary, I had a lot of communication with the staff and they were very helpful, always offering thorough and convenient suggestions. Thank you Pullman, looking forward to staying with you again!
Shannon Tara
Superior King Room
Stayed in Dec 2024
Couples
2 review
4.2/5
Very Good
Posted on Jan 8, 2025
Airport shuttle was not convenient and there was a $12 fee per person. Uber was a better, cheaper option - especially if there is more than one person travelling in your group.
Guest User
Superior Two Double Room
Stayed in Nov 2024
Couples
2 review
3.5/5
Posted on Jan 2, 2025
i honestly don’t think this is a 5 star hotel- bar and restaurant mediocre at best and no facilities ie swimming pool - rooms were spacious and comfortable but no view- wouldn’t want to stay there more than the 2 days we stayed
Capturingmemories
Superior Two Double Room
Stayed in Apr 2024
Solo travelers
19 review
4.5/5
Great
Posted on Jun 2, 2024
Not bad , just that lobby lounge is always crowded . Looks like a 4 star hotel , furnishing internally is ok but not a luxurious feel . I personally feel that inside the room there isn’t warm , dim lights or night lights, if this is provided it will impricevthe feel of the room . My own personal preference is to have warm lights and a darker feel . I find the current lights very glaring and there isn’t floor lamps too , so the feel is pretty basic but at least it is a clean room . The 2 chairs are not comfy and in an awkward position . It will be good to have more charging points as I could only find one charging point for my iPhone 13, they don’t hv extra point for my iPhone 15 without my socket . Gym is very small , a little scary at night around 8pm . Nice green apples and carton water and provided with compliments there which is excellent .
Vienna
Superior King Room
Stayed in Aug 2024
Travel with friends
3 review
4.0/5
Very Good
Posted on Oct 20, 2024
Both location amd environment are ok, service is ok, and overall is good.
AL2033
Superior King Room
Stayed in May 2024
Couples
15 review
4.5/5
Great
Posted on Jun 23, 2024
Location wise close to airport and mascot railway station … shuttle van at $12 or Uber at $20 Very modern and clean room At this price … very attractive Nice good food and most friendly staff at the reception and restaurant
Yumi
Superior Two Double Room
Stayed in Nov 2024
Family
3 review
5.0/5
Outstanding
Posted on Dec 27, 2024
overall good、I stop train to airport station
Sujittra Choochuay
Superior King Room
Stayed in Jan 2024
Travel with friends
12 review
4.5/5
Great
Posted on Feb 25, 2024
great location
Roland0408
Superior King Room
Stayed in Aug 2023
Couples
6 review
1.0/5
Posted on Sep 30, 2023
It was a terrible stay during our trip in Sydney. When we get off our car, there were no one greeting and helping us to carry our luggage. The queue was long for checking in and we waited for a while at the lobby. After we got into our room, we realised that the air-con was not working properly with only cold air coming out and no heated air. We called the front desk and checked room eventually. After we changed to a new room, we found that the shower head was broken leaking water from the hose. That was ridiculous given that we have changed room twice and the room still unusable. The most annoying part was the staff told us to keep the room key for our first room. However, they suddenly came up in the middle of the night at around 2am to get back the defective room key. That was hilarious and terrible manner to wake a customers up when they were asleep. Terrible and scary. Wouldn’t recommend to anyone to stay in this hotel. Worth not even one star. Pay extra to go somewhere else to stay for your trip in Sydney.
Response from Property: Dear guest, Thank you for your review. We are genuinely sorry for the unfortunate experiences you had during your stay, and we deeply regret the inconveniences you faced. This falls short of the high standards we aim to provide our guests. Your feedback about the lack of a warm welcome, check-in queues, and room issues is greatly appreciated. It allows us to address these concerns and make necessary improvements in our service and maintenance procedures. I will pass it on to the team to ensure that we improve on our service. The unexpected visit at 2 am to retrieve the room key is certainly not our standard practice, and we apologize for any disturbance caused. This will be discussed with our team to ensure it doesn't happen again to any other guests.We hope you might reconsider staying with us in the future, as we are committed to enhancing our service and overall guest experience. Your feedback is invaluable, and we take it to heart as we work towards better guest satisfaction. Thank you for sharing your comments.Sincerely, Linda Thomas (Sales team)
Guest User
Deluxe King Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 6, 2024
Very nice location, close to the train station and restaurants. The room is clean and the bed is comfy.
John
Deluxe King Room
Stayed in Jan 2024
Solo travelers
12 review
5.0/5
Outstanding
Posted on Mar 3, 2024
The hotel was very clean and the staff very helpful,also the meals were really good, especially their buffet breakfast
Katherinecc
Superior King Room
Stayed in Jul 2023
Couples
27 review
4.0/5
Very Good
Posted on Aug 24, 2023
Overall its a standard hotel next to the airport. Staff was very friendly except that during the night, the staff was not very responsive in answering the call and did not sound very approachable.
安德鲁
Superior Two Double Room
Stayed in Dec 2023
Family
5 review
4.5/5
Great
Posted on Jan 4, 2024
Wish there was some kind of shuttle or bus service free of charge, but other then that it was a solid place to stay.
Response from Property: Dear guest,We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharon CheungFront office team