Ibis Marseille Timone

Ibis Marseille Timone Reviews

Ibis Marseille Timone

107 Bd Sakakini, Marseille, 13005, FranceView Hotel Details
Ibis Marseille Timone
Ibis Marseille TimoneIbis Marseille TimoneIbis Marseille Timone
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Ibis Marseille Timone Guest Reviews

3.8/5
Good
78 review
Verified reviews
Location3.8
Amenities3.7
Service3.7
Cleanliness3.8
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All reviews(78)
Positive reviews(36)
Reviews with photos/video(2)
Negative reviews(10)
Guest User
Standard Room with Double Bed
Stayed in Jul 2024
Family
6 review
3.5/5
Posted on Oct 6, 2024
Was lovely staying at the ibis hotel. The location was central.i would recommend it to anyone visiting marseille.
Guest User
Standard Room with 2 Single Beds
Stayed in Nov 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 13, 2023
I have stayed at IBIS many times and the location is very convenient. The space planning of the facilities also meets our needs, and the service staff are also very professional and enthusiastically answer our questions. Many experiences have made me willing to choose and trust this brand again.
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Guest User
Standard Room with Double Bed
Stayed in Aug 2022
Family
5 review
5.0/5
Outstanding
Posted on Sep 11, 2022
Great hotel, perfect location not far from the metro, very clean. Pleasant staff
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Guest User
Standard Room with Double Bed
Stayed in Aug 2022
Couples
1 review
3.5/5
Posted on Sep 26, 2022
Well located hotel, only problem no hot water in the morning 😏
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Patrik
Standard Room with Double Bed
Stayed in Jul 2022
Solo travelers
22 review
3.7/5
Posted on Aug 6, 2022
very well spent stay
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Guest User
Standard Room with Double Bed
Stayed in Aug 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 10, 2024
很不錯，交通方便
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Guest User
Stayed in Apr 2024
Family
1.0/5
Posted on May 30, 2024
We've always found Ibis to suit our needs. Budget/Styles/Normal Ibis are all very basic, but clean and good value. However, our trip through France has shown this doesn't apply in France. Dirty, poorly maintained, unhelpful staff. This Ibis is exactly that and while it needs a refresh, why can't they just clean the rooms? Even with the disrepair, we would be fine with a basic clean room. But mould everywhere, walls are FILTHY, even hair on the walls. It is a genuine lack of attention to detail that extends throughout the hotel, and i'm sure into the kitchen areas where breakfast is made as well. Poor stay. Only positive is the underground parking, though at €15 a night.
Guest User
Stayed in Jan 2024
Other
3.0/5
Posted on Feb 8, 2024
Very noisy stay. The noise was mainly coming from outside and the above room. Everything in the bathroom was rusty. The bed was comfy; the staff was friendly and helpful. The price was fair considering the rugby game that night. But overall a disappointing experience.
Guest User
Stayed in Aug 2023
Other
3.0/5
Posted on Sep 11, 2023
We were in Room 212. The shower room extractor fan did not work, and there was a lot of mould on the tiles. Clearly there are problems with cleaning the rooms which is a worry. Havng paid over €700 for three nights (it was the rugby World Cup) I expect at least to have a room that has been properly cleaned.
Guest User
Stayed in Dec 2022
Business travelers
3.0/5
Posted on Jan 31, 2023
I have been in this hotel for business in two days. The desk personnel was polite and fast, during the check-in. The room was enough spaces for one guest, as well as the bathroom, where the shower was a real shower, and not a typical French one, with the tube. Both spaces were quite cleaned. In the hotel there's the internal restaurant, which is more focused on cooking meat. A positive point for the hotel is the internal and CLOSED car parking, mostly for people travelling for business. Hotel well maintained and recommended.
Guest User
Stayed in Dec 2022
Family
5.0/5
Outstanding
Posted on Jan 31, 2023
My husband and I have been coming to this hotel for 2yrs now, since our newborn daughter was diagnosed with a rare liver disease. This hotel is just next to the Timone hospital. The staff here has been so wonderful and welcoming since our first day. They do everything to help make our stay as comfortable as possible. It’s always a pleasure to come here, with all the stress of the hospital. Thank you to everyone there, we appreciate the great hospitality! It’s like a second family!
Guest User
Stayed in Dec 2022
Business travelers
4.0/5
Very Good
Posted on Jan 31, 2023
I booked this hotel per recommendation by the conference I was attending at the convention center. The room was tiny even for European standards but it was clean and the bed was very comfortable. Breakfast was served early with an attentive staff. The best parts about this hotel were the location - half a block from the metro stop and a large grocery store and ATM across the street. The other outstanding quality was the front desk staff. Always pleasant, very attentive, and helpful. We had dinner ever night in the Vieux-port because it was a quick 4 stops on the metro so it didn’t matter to us that there may not have been decent restaurants near the hotel. For the price, I would stay here again for the pleasantness of the staff and convenience of location.
Guest User
Stayed in May 2023
Travel with friends
1.0/5
Posted on Jun 1, 2023
Dirty hotel and very very poorly managed staff totally incompetent and disrespectful towards customers does not respect the advantages of the Accor card liar and aggressive towards customers I strongly advise against this hotel so the person in charge is the catastrophic one does not even know how the hotel works 'hotel I think
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Response from Property: Sir, We remind you that late check-out is not a mandatory advantage if the hotel is full, as we were on the day of your departure, and that it is subject to acceptance. We still allowed you to check out at 2 p.m. instead of 12 p.m. and at 3 p.m. you were still in your room while in the lobby, customers were waiting for their rooms to become available and cleaned to gain access. Following our intervention, you came down screaming at our staff and myself in front of the other customers who were very shocked and left me their contact details to attest to your aggressive and insulting behavior! You also told us that you would take revenge on social networks for what you did... Please note that such behavior is unacceptable and very disrespectful, especially since we had already given you 2 more hours..... .. I hope that I will not have to ask for a certificate from the customers who so kindly offered it to me and that you will understand that being a customer with an Accor card does not give you the right to contact us to lack respect. Sincerely,
Guest User
Stayed in Jan 2023
Business travelers
2.0/5
Posted on Feb 7, 2023
Very disappointing establishment. Housed on the fifth floor, you are constantly awakened by slamming doors all night long. The hallway windows are open (in February) and the winds blow violently at this height. It doesn't bother the manager who is surprised by my remark at check out...
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Guest User
Stayed in Mar 2022
Business travelers
5.0/5
Outstanding
Posted on Apr 4, 2022
For a professional appointment (VAE diploma), I was in the wrong hotel. My daughter having booked, here I go. Not being used to hotels, I think I made them smile (laughs) 😁... An impressive welcome... they understood my stress... Discussions, services rendered, express photocopying, I do. pass. ...the smile, the understanding.... Very good room, dream bedding, breakfast...etc. Thank you for being there on this particularly special day...😊🙏 Good if I was wrong 😁
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